Can do better
EnergyAust responded to my numerous emails and have committed to rectifying the issue I raised.
Hopefully the stress caused by disruption to my billing cycle and bill being issued every 3 months as per contractual agreement has been resolved as advised in their customer service email.
The Australian Energy Regulator provided excellent advice and guidance on their website.
Complicated and Time consuming
Setup and reading more than one hour and final PDF does not include discounts
Says that contract can be changed or cancelled by E A at any time even though it is supposed to be a 24 month fixed term contract.
Hard to do the maths between plans and really why should you have to do that for what is an essential service.
Worse than mobile phone contracts.
That was perfect!
Procedure went smoothly by introduction of online, so I went through the new plans switching easily in person without difficulty. and solved the two plans' switching tasks at only one time.
The reviewer stated that an incentive was offered for this review
Very quick, professional.
I have Electricity only. Set up process was very quick. Take about 10 minutes. I do not experience any dropouts. I will be recommended Energy Australia to my friends and family.
End of Plan Period
Good understanding of issue by the telephonist. They walked me through the electronic process in a simple and careful manner. Very good customer service with my query being fully answered. Thank you.
EnergyAustralia has always been open about costs and options. Well presented options and easy to understand. Solar power and reliable, good supply in our area. Easy and quick to change plans. Our gas plan is also with EnergyAustralia and is fine.
Shame on you energy Australia. We are encouraged to go cleaner energy with solar, so what do you do, drop the feed in tariff rate. You and the government should be ashamed, but you don’t your big and powerful and couldn’t care less about us paying your wages.
I have no problem with everything i pay with Bpay and up over $1,000 on my bills never had no drop outs or problems Have never had to contact anyone with problems very happy
I enquired by phone about changing my plan and Vanessa was most helpful, checking details of my present plan with new plans on offer and offering a quote. I decided on the new plan and Vanessa helped me follow the steps on my computer to set the new plan up. She was delightful to do business with and therefore a most valuable employee.
Amazing customer service, Swapna you are a star!
The customer service representative Swapna is lovely and understanding.. went above and beyond to help me and provide the best customer care possible. Energy Australia, please make sure that Swapna is recognised for her outstanding work.
Save money with a click of the button
Changed to a new electricity plan as suggested in the manage my account section. Switching plans was very simple and hopefully this will save me the estimated amount. Time will tell I guess.
Excellent customer service
The power is very efficient and it is delivered to the Apartment from the Apartment Building Installation. Energy Australia delivers a very reliable service. I have not experienced any dropouts.
Sadly they are no longer competive
I have (had) been with Energy Australia for perhaps 15+ years. Every time I heard about a better rate somewhere I called them, asked them to match it and they did. I was always a bit shirty I had to be on my toes keeping an eye out for the best rate going and having to call them to get them to match it. We got a hefty discount for paying by direct debit which I generally don't like doing but as the discount to pay on time by DD was generally in the region of $400 we did it and all was fine.
A few weeks ago we got a letter from them in the m...
Good rates and costomer service.
Why are there so many negative reviews ?, I have been very happy with Energy Australia right from the start 12 months ago. Sure the solar FIT was reduced but it is still as good as most of the others. Original sign up was easy, Have just renewed for a further 12 months, simple online process. Based on my experience I would certainly recommend Energy Australia.
Sigh. An hour of my life I'll never get back again...
I received my latest power bill. There were three (3) issues, none of which have been resolved on my call to the call centre. Very polite, but very hopeless. I suspect that they are fed rubbish, so all they can tell me is...rubbish. As you can see below, it all seems a bit slippery.
Issue 1 - signing up to PowerResponse ie where you get paid to turn down the power on a nominated high load day. Emails from them and on their website says "PowerResponse is completely voluntary - it’s up to you if you choose to take part." No, apparently it isn't....I haven't signed up, but nevertheless I was signed up (it's on my bill) and no-one told me. Issue 2 - the graph on page 3 tells me that I have reduced my usage by 71% compared to the bill same time last year. No, actually it is only close to a 10% reduction looking at their figures. Where are they getting their figures from? The call centre had no idea. If they can't get this right then what else are they getting wrong? Issue 3 - the comparison table on page 3 had no table markings ie 1 person household, 2 person household etc. The second call centre person says it is because of the web browser that I use. The bill is a PDF. Information is stuck/fixed to the page in a PDF. Yep, I feel I can really trust them to get data right. Call centre was going to resend. They didn't. And so went an hour of my time to enquire about niggly things that indicate perhaps bigger issues. This all comes on top of a recent email telling me that "oops we forgot to tell you that we will be reducing your solar tariff feed in amount". I will be watching them closely.
Questions & Answers
Why is there not even ONE answer/attempt by Energy Australia representative, to clarify, or manage, the high level of customer disgust at poorest service; complaints and dissatisfaction submitted on this website?
I am installing a 10kw solar system, can I swap extra power credits for gas credits if I’m with energy aust for both gas and power
Can you please tell me what rate i am on with my solar
Get an answer from our members and EnergyAustralia representatives
|Services Provided||Electricity, Gas and Solar Feed-In Tariffs|
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