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EnergyAustralia

EnergyAustralia

1.3 from 1,642 reviews · View Statistics
See the Best Energy Providers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by EnergyAustralia

Reviews

  • Transparency
    3.0 (16)
  • Customer Service
    3.1 (21)
  • Rates and Fees
    2.6 (21)
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judy
judyAdelaide
  • 16 reviews
  • 14 likes

Tariffs feedback

published

Shame on you energy Australia. We are encouraged to go cleaner energy with solar, so what do you do, drop the feed in tariff rate. You and the government should be ashamed, but you don’t your big and powerful and couldn’t care less about us paying your wages.

Transparency
2/5
Customer Service
2/5

LIVE CHAT

published

So I needed to cancel an account as I'm moving. I went on the live chat they have on their website. Honestly best experience I've had with customer service. Super easy and quick. Had a minutes waiting time! Worker understood everything easily and was very polite and helpful. Will never go anywhere else for customer service.

Customer Service
5/5
Incentivised Review No
ServicesElectricity
honesty
honestysydney
  • 65 reviews
  • 46 likes

Sadly they are no longer competive

published
Transparency
3/5
Customer Service
2/5
Sia
SiaSydney, NSW
  • 4 reviews

Good Service

published

They are better than the other providers that I had an account with. Staffs calling customers mostly are Australian, professional and clear. Their bills are also very clear and no roundabout. I'm happy with their online service seeing the history of bills and online payment.

Incentivised Review No
ServicesElectricity and Gas
Energy Providers

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Jack Cassidy
Jack CassidySydney Surrounds, NSW

Further "Energy" discount : why not?!

published
ServicesElectricity
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Michelle
MichelleSydney, NSW
  • 3 reviews
  • 1 like
  • Verified

Sigh. An hour of my life I'll never get back again...

published
Transparency
2/5
Customer Service
3/5
Bungle
Bungle
  • 24 reviews
  • 48 likes
  • Verified

Fine for me. No problems. Dropped FIT but not consumption price...

published
Transparency
3/5
Customer Service
4/5

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Godfrey Williamson
Godfrey Williamson
  • 2 reviews
  • 1 like

Change electricity contracts

published

Standard home supply in small household used as a holiday home in winter. No further embellishments are required to bring this up to thirty words.
True truer truest etc etc etc

Transparency
3/5
Customer Service
4/5
Da T.
Da T.
  • 7 reviews
  • 2 likes

don't use if you have a choice

published

Services are alright, but they charge you for a call out fee to get the meter re-read when it was their issue that the initial reading put in the wrong number.
(my bill gone up from usual 200 to 1000) they said if I don't get a re-read and the next reading shows the difference (number gone back down), I will be credit back, but who knows.

Rates and Fees
3/5
Incentivised Review No
ServicesElectricity and Gas
Energy Providers

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Brenton L
Brenton LMetropolitan Adelaide, SA
  • 3 reviews
  • Verified

Changed the Solar feed in tariff without notification

published

I have been with Energy Australia for over 10 years. I got solar panels and switched to a new plan. First bill and they reduced the solar feed in tariff without notification. Contacted them and after 7 days, one live chat and 2 phone calls they still cannot produce the notification. Even with a SPECIALIST saying they would do it in 48 hours. Even their SPECIALIST can’t find the notification and unable to send it. Changing contract details such as rates without notification is very poor and a good way to lose customers. Wasted too much time with them on this. I have switched to a better deal and getting close to my my original contracted feed in tariff rate.

Transparency
2/5
Customer Service
2/5
Nathan J.
Nathan J.South East Queensland, QLD
  • 5 reviews
  • 1 like

Hassle free service

published

I found the service these guys provided to be exceptional, the only let down was the recent drop in solar export. I have only had one reason to contact them throughout the last 2 and a bit years and I had no problem getting through to them and getting it sorted out fast. I was never bombarded with rubbish emails or phone calls either, they left me alone, which is how I like it.

Transparency
5/5
Customer Service
5/5
Gareth O.
Gareth O.South East Queensland, QLD

This review was 5 Stars but my quoted 16.1 cents Solar Feed in was incorrect

published
Transparency
2/5
Customer Service
5/5
Energy Providers

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Fluffy's Mum
Fluffy's MumSydney, NSW
  • 8 reviews
  • 2 likes
  • Verified

Much better than some...

published

I've had electricity supplied by Energy Australia for over 5 years at two different addresses. Billing is accurate, I rarely use a heater but I do use air conditioning. This is definitely reflected in my bills. Accurate billing makes it easier for me to predict what my summer bill will be, compared to my winter bill. This makes it much easier for me to manage my budget. My neighbour had dreadful problems with another company, so I'm aware that Energy Australia have got me on a good deal.

Transparency
4/5
Customer Service
4/5

Solar reading failed and just done an estimate

published

Had my first quarterly bill with EnergyAustralia and also a new solar system installed which is a 6.6kw system. I received a bill which I should have been in credit for. Instead of re reading the meter they just left. Finally got onto them and getting a re read tomorrow. Fingers cross it actually comes in credit.

Incentivised Review No
ServicesElectricity and Solar Buy-Back
EnergyAustralia
Energy A.EnergyAustralia
Gregory Segal
Gregory Segal
  • 4 reviews
  • 1 like

Issues promptly resolved

published

Issue resolved thanks to complaint to Management at Energy Australia. Now on the right plan for both gas and electricity. Always check your bills for extra charges and tariffs four your plan.

Transparency
4/5
Customer Service
4/5
EnergyAustralia
Energy A.EnergyAustralia
Gregory Segal
Gregory Segal

Hi I called today and got my issue resolved.

EnergyAustralia
Energy A.EnergyAustralia

Very happy to hear that you are on the right plans. - Raqual

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Questions & Answers

Bronwyn Lavis
Bronwyn Lavisasked

Can you please tell me what rate i am on with my solar

No answers
Bronwyn Lavis
Bronwyn Lavisasked

How do i find out what rate im on with my solar?

1 answer
Kate
Kate

There is on your bill, ussually last page, smaller print (Your electricity usage and service calculation): "Feed-in Tariff" - shows you the price in kWh/day or just kWh
I used probably a website to compare those tariffs: https://compare.energy.vic.gov.au/solar-calculator/, I am not sure do you have similar in South Australia?
It depends what solar system you have got - I have no battery therefore charges for usage are higher with most of energy retailers. It needs to check all details (Supply Charge, Peak Consumption, Off Peak Consumption) plus talk to them to get better deals.

kathy
kathyasked

Has anyones gas bill doubled mines gone from 359 to 733.00 for one person

5 answers
Fatih D.
Fatih D.

It’s happen to me aswell . Stay away they just ripping you off

kathy
kathy

Yes its unreal so its happened to you too,so who have you changed to.

Buba m.
Buba m.

first quarter was normal then bang double in usage nothing changed single person . I have a lots of low power things running to cut the cost of elec. I now remember why I left them a few years ago.

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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