Shame on you energy Australia. We are encouraged to go cleaner energy with solar, so what do you do, drop the feed in tariff rate. You and the government should be ashamed, but you don’t your big and powerful and couldn’t care less about us paying your wages.
So I needed to cancel an account as I'm moving. I went on the live chat they have on their website. Honestly best experience I've had with customer service. Super easy and quick. Had a minutes waiting time! Worker understood everything easily and was very polite and helpful. Will never go anywhere else for customer service.
Sadly they are no longer competive
I have (had) been with Energy Australia for perhaps 15+ years. Every time I heard about a better rate somewhere I called them, asked them to match it and they did. I was always a bit shirty I had to be on my toes keeping an eye out for the best rate going and having to call them to get them to match it. We got a hefty discount for paying by direct debit which I generally don't like doing but as the discount to pay on time by DD was generally in the region of $400 we did it and all was fine.
A few weeks ago we got a letter from them in the m...
They are better than the other providers that I had an account with. Staffs calling customers mostly are Australian, professional and clear. Their bills are also very clear and no roundabout. I'm happy with their online service seeing the history of bills and online payment.
Further "Energy" discount : why not?!
Rang art 9.30 am, 21/5/21 as a result of email sent me, re: a 27% discount, me being Seniors Card holder and got one : " Erin " ( very helpful indeed ), who confirmed I could, online, switch to new Plan, which I did with no trouble at all ! Very professional method you have in place, good communication with Erin , and all this makes dealing with any service/firm extremely good for us, your customers. Good business sense as encourages us of course to stay with you. Have noted in the past even, how , whoever I do speak to, when I've needed to r...ing : good communicators (essential ), and willing to explain any complicated issue with ongoing bill. They've been able to make the complex, become simple, or easire to understand, at least.So thanks for the assistance today from Erin . (hope I have his name correct: spoke to him at about 9.50am, 21/5/2021)Regards : Chris Murray
The reviewer stated that an incentive was offered for this review
Sigh. An hour of my life I'll never get back again...
I received my latest power bill. There were three (3) issues, none of which have been resolved on my call to the call centre. Very polite, but very hopeless. I suspect that they are fed rubbish, so all they can tell me is...rubbish. As you can see below, it all seems a bit slippery.
Issue 1 - signing up to PowerResponse ie where you get paid to turn down the power on a nominated high load day. Emails from them and on their website says "PowerResponse is completely voluntary - it’s up to you if you choose to take part." No, apparently it isn't....I haven't signed up, but nevertheless I was signed up (it's on my bill) and no-one told me. Issue 2 - the graph on page 3 tells me that I have reduced my usage by 71% compared to the bill same time last year. No, actually it is only close to a 10% reduction looking at their figures. Where are they getting their figures from? The call centre had no idea. If they can't get this right then what else are they getting wrong? Issue 3 - the comparison table on page 3 had no table markings ie 1 person household, 2 person household etc. The second call centre person says it is because of the web browser that I use. The bill is a PDF. Information is stuck/fixed to the page in a PDF. Yep, I feel I can really trust them to get data right. Call centre was going to resend. They didn't. And so went an hour of my time to enquire about niggly things that indicate perhaps bigger issues. This all comes on top of a recent email telling me that "oops we forgot to tell you that we will be reducing your solar tariff feed in amount". I will be watching them closely.
Fine for me. No problems. Dropped FIT but not consumption price...
I'm with Energy Australia because I have a 15kW Solar PV system and most, if not all retailers that offer a decent FIT cap system size at 10kW. Energy Australia also allow you to cash out your account credit to your bank account, unlike some others (e.g. Alinta) that do not (i.e. your credit is worthless in reality). I'm paying 22c per kWhr to import power (only 9kWhr per day), 80c per day connection fee, and have a FIT of 8.5c per kw/hr (export ~50kWhr). Their app doesn't work properly for me (and their IT hasn't been able to sort it), but ...at the end of the day I received a 'bill' of $280 cash into my bank account for my first bill (i.e. a $280 credit) for 90 days. The only improvement would be a better FIT. I signed up at 11c and it dropped shortly thereafter to 8.5c. Their justification was the wholesale price of electricity as dropped - problem with that logic is that they didn't drop the price I pay to import electricity from 22c to 19.5c kWhr - it stayed the same! Customer service has been excellent in my experience. Haven't had a problem. If I ever do, I'll just switch to another retailer. I'll also switch if another retailer offers a better deal. It's pretty easy to do that after all.
Change electricity contracts
Standard home supply in small household used as a holiday home in winter. No further embellishments are required to bring this up to thirty words.
True truer truest etc etc etc
don't use if you have a choice
Services are alright, but they charge you for a call out fee to get the meter re-read when it was their issue that the initial reading put in the wrong number.
(my bill gone up from usual 200 to 1000) they said if I don't get a re-read and the next reading shows the difference (number gone back down), I will be credit back, but who knows.
Changed the Solar feed in tariff without notification
I have been with Energy Australia for over 10 years. I got solar panels and switched to a new plan. First bill and they reduced the solar feed in tariff without notification. Contacted them and after 7 days, one live chat and 2 phone calls they still cannot produce the notification. Even with a SPECIALIST saying they would do it in 48 hours. Even their SPECIALIST can’t find the notification and unable to send it. Changing contract details such as rates without notification is very poor and a good way to lose customers. Wasted too much time with them on this. I have switched to a better deal and getting close to my my original contracted feed in tariff rate.
Hassle free service
I found the service these guys provided to be exceptional, the only let down was the recent drop in solar export. I have only had one reason to contact them throughout the last 2 and a bit years and I had no problem getting through to them and getting it sorted out fast. I was never bombarded with rubbish emails or phone calls either, they left me alone, which is how I like it.
This review was 5 Stars but my quoted 16.1 cents Solar Feed in was incorrect
Below is my initial 5 Star Review
The review especially with Dani from Customer Support I have kept the same and if only Energy Australia had kept its 16.1 cents feed in credit per kWh then the review would remain 5 stars
However thanks so so much for Bob who immediately replied to my review informing me of the soon Solar Feed in price cut from 16.1 ahead of Origins 15 cents per kWh to a much lower 11.5 cents per kWh starting on 27th January just before my new connection and contract started with Energy Australia on the 6th February
Bob ha...s saved me literally hundreds os dollars by not switching to Energy Australia Thank you Bob so much! When speaking with the Cancellation Dept of Energy Australia I tried explaining that their Companies decision to lower their solar feed in tarrif may have short term financial benefit to them but not long term
Much better than some...
I've had electricity supplied by Energy Australia for over 5 years at two different addresses. Billing is accurate, I rarely use a heater but I do use air conditioning. This is definitely reflected in my bills. Accurate billing makes it easier for me to predict what my summer bill will be, compared to my winter bill. This makes it much easier for me to manage my budget. My neighbour had dreadful problems with another company, so I'm aware that Energy Australia have got me on a good deal.
Solar reading failed and just done an estimate
Had my first quarterly bill with EnergyAustralia and also a new solar system installed which is a 6.6kw system. I received a bill which I should have been in credit for. Instead of re reading the meter they just left. Finally got onto them and getting a re read tomorrow. Fingers cross it actually comes in credit.
Issues promptly resolved
Issue resolved thanks to complaint to Management at Energy Australia. Now on the right plan for both gas and electricity. Always check your bills for extra charges and tariffs four your plan.
Questions & Answers
Can you please tell me what rate i am on with my solar
How do i find out what rate im on with my solar?
There is on your bill, ussually last page, smaller print (Your electricity usage and service calculation): "Feed-in Tariff" - shows you the price in kWh/day or just kWh
I used probably a website to compare those tariffs: https://compare.energy.vic.gov.au/solar-calculator/, I am not sure do you have similar in South Australia?
It depends what solar system you have got - I have no battery therefore charges for usage are higher with most of energy retailers. It needs to check all details (Supply Charge, Peak Consumption, Off Peak Consumption) plus talk to them to get better deals.
Has anyones gas bill doubled mines gone from 359 to 733.00 for one person
It’s happen to me aswell . Stay away they just ripping you off
Yes its unreal so its happened to you too,so who have you changed to.
first quarter was normal then bang double in usage nothing changed single person . I have a lots of low power things running to cut the cost of elec. I now remember why I left them a few years ago.
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