Was given a trial period with EnergyAustralia.
However overpriced for the annual (3 month period). For a single apartment owner.
If EA charged/billed monthly (not annually). I would transfer right back too EA.
However probably not possible anytime soon. If most Australian Power Distributers
charged/billed per month. Pretty sure they would probably force Dodo out of business by now.
While also saving on using overseas resources for added power too Australian homeowners & businesses.
I have my elec and Gas acc with them, good customer service, the online account is easy to use. they not have chat as well, overall pretty happy with them!
The reviewer stated that an incentive was offered for this review
EA absolutely fine then over the past couple of years ridiculous errors etc
I have been with Energy Australia for more than 20 years, have always had a direct debit arrangement so bills always paid on time and have been very happy with the service - BUT over the past couple of years there have been so many ridiculous time-wasting problems with this company in relation to incorrect higher charges based on consumption rates, even though on the same document the usage rates graph showed a definite decrease in usage (due to less people in the house), long telephone calls to resolve issues followed by more similar problems ...and rather than just fixing the problems I received a letter from them referring to my 'new contract'. I had even agreed to continue paying the higher amount in case of an increase in usage but this increase in usage ha not hapened. My most recent bill states that I owe a couple of $100 and when I checked my bank statement the last direct debit occurred at the end of October 2019 when the last issue had been 'fixed' then no more payments deducted. !!! How long will I have to spend on the phone now to sort this ridiculous issue ??? I work and do not have time to continually waste on such issues...
my part payments
had a ? about my part payments got nowhere on the live chat online after nearly an hour was given the 1800 number 2 call didn't hav 2 wait & had my ?s answered by a very polite man
They gave me the right discount as they promised
So far so good . I've only been with them for 3 Months hopefully they will stay delivering as promised
Review collected in partnership with EnergyAustralia
A solar experience somewhat less than perfect
It seems that if you are going to have solar installed by Energy Australia, you should plan on being very patient and persistent.
We signed a contract to install a system at our house in December 2017, and, after a bit of delay waiting for batteries, the installation was completed and signed off in early April 2018. It was a quite big system, with 34 270W panels, 34 inverters and a 13.5kWh Tesla Powerwall 2; it also involved the installation of a new smart meter.
Everything seemed fine : the software was telling me that the system was p...roducing more power than we were using, and the Tesla App showed the battery and the power flow seemingly working as they should. I was a little dismayed therefore when our October 2018 Energy Australia account arrived showing that our usage (and the bill) was much the same as for the same period the previous year. The Tesla app now could not find the battery and reported it as not functioning. I rang Energy Australia about this - they said that the meter had not been commissioned and arranged for this to be done (this took a few days) and assured me that this should fix the Tesla problem. A couple of weeks later when the Tesla app display had not changed, I rang again about the problem. This time I was told that the billing system was not recognising the operation of the solar system (I was still being charged for power we were producing ourselves rather than being credited for power going back into the grid), and put in touch with Tesla about the battery. The operator there talked me through isolating and turning off the battery, the restarting it - when this didn’t work I was told that the problem had been escalated and that I would hear from technical personnel in a few days. It’s been more than a few days and I have not heard from anyone, so I guess it’s back to the telephone to try to get something moving. The staff are friendly and as helpful as I guess the company systems let them be, but it’s pretty frustrating. We’ve paid $26000 for the solar system, I’ve even paid the October bill which I know to be wrong (I do not want to get caught up in the machinery a dumb monster of a collection system - I know the nuisance that can be), but after nearly 7 months we are in much the same position we were in before we started. Despite the efforts of the people we have dealt with, and pleasant as they have been to deal with, it’s like walking in molasses. If you are about to buy a system from this company ... take a deep breath.
Should I stay or leave? Energy Australia
I've been with Energy Australia for about 7 years.
But my bill just got higher and higher for me. I pay about roughly $270,- every three months. I live by myself. That's fine for me so far. But recently Ive got call from other energy company to tell me to switch with them for 25‰ cheaper guaranty. I'm confuse. Any advice for me, guys?
My energy acc ref.: 10014824410004
Shame they don't award 0 stars for customer service.
Where do I start? Order a solar system in late November. Have to send photos of the meter box to make sure all is good. Photos sent, technician ordered. Arrives 3/1/18 and we are told it can't be done because a breaker isn't installed. Have to get a specialist sparkie to do the job. In January. Get one put in in late January. The breaker is obvious after installation and clearly marked. Photos sent remember - why couldn't you tell us THEN that we needed this item?
A myriad of problems since, culminating with an ENQUIRIES SPECIALIST e-mailing ...
This is the second time we have received late bills due to a technical issue ( not being able to gather the information to produce a bill ). Interestingly the meter read dates on the bills seem to be correct. In this day an age with smart meters how can a company not send out bills on time, call me sceptical but this time last year the same thing happened, peak period higher bills - is it a money grab to capture out people who can’t pay on time thus loosing their pay on time discount ?? I have since paid my bill(s) so no issue there - however it does make you think....
I was quite happy until todsy
I've been on weekly payments since last year, I missed 3 in total each occasion I made contact to let someone know today I find out my payment plan is stopped an that they apparently don't have records of me contacting this company not the first time this has happened I've had to chase up on a few occasions to see what's going o. I'm trying to do the right thing an pay my bill, today I apparently can't go back on a payment plan. I'm quite stressed out about it. As I don't want to lose power.
Have been with EA for years. Generally no problems. Customer service has MASSIVE wait times. No customer incentives and Bills weren’t emailed last cycle (they charge for paper bills) so they added excessive overcharge. Never had a problem receiving bills before!!! Whilst this ‘oversight’ was fixed on both of my gas and electricity bills I wonder how many others weren’t. I’m yet to find an energy provider better than the other. All seemed flawed in some way.
We have a contract with Energy Australia. They are polite but lacking in customer service skills. I believe the call centre is in India due to the accents.
Not so happy !
Rang today to ask about better rate. Thought I was currently getting 22%. Then was told couldn't get better rate even though I have been with them for over 10 years or even more and have ALWAYS paid my bill on time. Was then told that my contract had actually run out and was only getting 20%. He could sign me up then for new contract right now. When I asked why no one contacts you to let you know when your contract runs out . He told me that was my responsibility to know that. I would have though that after sooooo many years as a loyal customer they may still want my business . Will be definitely looking for a different provider.
Direct debited me for my present and previous homes
I moved homes and rang E.A who got the power and gas bills switched over -final meter reads ect. all accounts are direct debited and bills received online. Around 6 months latter my bank sends me account overdrawn bill. WTH-i do some forensic check up on my withdrawals and find E.A are double dipping me for Both residences. NICE if you can get away with it E.A!!. How many people would not notice!!! many i suspect if their pay goes in and out...so many transactions to trawl through. Okay ring them-yes sir-we have been double dipping-we will cre...dit your account. I want the cash put back into the debited acc. ASAP-okay they did that, next-account overdrawn fee, you owe me -ummm lady says-we don't generally pay that---i rant on. She says someone will call me latter to discuss this...okay i get the call-she agrees to credit fee. So after a few hours of my life i will never get back, plus phone call charges that i have to call them, the issues are resolved. Never once did they say SORRY-we stuffed you around...so double check every bill..otherwise YOU may be next...
Ok if you don't have solar panels..
Rang to get information as we have solar power panels being installed ..We are already with EA so I thought it a good idea to enquire about what was availbable ..What a shock , we will have to pay surcharge of $10 per month and fitt 6.1 ...not worried about the 6.1 but pay a surcharge and $10 was the lowest one . Needless to say I doubt we will be with EA when the install is finished ..
Questions & Answers
Can you please tell me what rate i am on with my solar
How do i find out what rate im on with my solar?
There is on your bill, ussually last page, smaller print (Your electricity usage and service calculation): "Feed-in Tariff" - shows you the price in kWh/day or just kWh
I used probably a website to compare those tariffs: https://compare.energy.vic.gov.au/solar-calculator/, I am not sure do you have similar in South Australia?
It depends what solar system you have got - I have no battery therefore charges for usage are higher with most of energy retailers. It needs to check all details (Supply Charge, Peak Consumption, Off Peak Consumption) plus talk to them to get better deals.
Has anyones gas bill doubled mines gone from 359 to 733.00 for one person
It’s happen to me aswell . Stay away they just ripping you off
Yes its unreal so its happened to you too,so who have you changed to.
first quarter was normal then bang double in usage nothing changed single person . I have a lots of low power things running to cut the cost of elec. I now remember why I left them a few years ago.
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