So I needed to cancel an account as I'm moving. I went on the live chat they have on their website. Honestly best experience I've had with customer service. Super easy and quick. Had a minutes waiting time! Worker understood everything easily and was very polite and helpful. Will never go anywhere else for customer service.
They are better than the other providers that I had an account with. Staffs calling customers mostly are Australian, professional and clear. Their bills are also very clear and no roundabout. I'm happy with their online service seeing the history of bills and online payment.
Further "Energy" discount : why not?!
Rang art 9.30 am, 21/5/21 as a result of email sent me, re: a 27% discount, me being Seniors Card holder and got one : " Erin " ( very helpful indeed ), who confirmed I could, online, switch to new Plan, which I did with no trouble at all ! Very professional method you have in place, good communication with Erin , and all this makes dealing with any service/firm extremely good for us, your customers. Good business sense as encourages us of course to stay with you. Have noted in the past even, how , whoever I do speak to, when I've needed to r...ing : good communicators (essential ), and willing to explain any complicated issue with ongoing bill. They've been able to make the complex, become simple, or easire to understand, at least.So thanks for the assistance today from Erin . (hope I have his name correct: spoke to him at about 9.50am, 21/5/2021)Regards : Chris Murray
The reviewer stated that an incentive was offered for this review
Fine for me. No problems. Dropped FIT but not consumption price...
I'm with Energy Australia because I have a 15kW Solar PV system and most, if not all retailers that offer a decent FIT cap system size at 10kW. Energy Australia also allow you to cash out your account credit to your bank account, unlike some others (e.g. Alinta) that do not (i.e. your credit is worthless in reality). I'm paying 22c per kWhr to import power (only 9kWhr per day), 80c per day connection fee, and have a FIT of 8.5c per kw/hr (export ~50kWhr). Their app doesn't work properly for me (and their IT hasn't been able to sort it), but ...at the end of the day I received a 'bill' of $280 cash into my bank account for my first bill (i.e. a $280 credit) for 90 days. The only improvement would be a better FIT. I signed up at 11c and it dropped shortly thereafter to 8.5c. Their justification was the wholesale price of electricity as dropped - problem with that logic is that they didn't drop the price I pay to import electricity from 22c to 19.5c kWhr - it stayed the same! Customer service has been excellent in my experience. Haven't had a problem. If I ever do, I'll just switch to another retailer. I'll also switch if another retailer offers a better deal. It's pretty easy to do that after all.
Change electricity contracts
Standard home supply in small household used as a holiday home in winter. No further embellishments are required to bring this up to thirty words.
True truer truest etc etc etc
Was given a trial period with EnergyAustralia.
However overpriced for the annual (3 month period). For a single apartment owner.
If EA charged/billed monthly (not annually). I would transfer right back too EA.
However probably not possible anytime soon. If most Australian Power Distributers
charged/billed per month. Pretty sure they would probably force Dodo out of business by now.
While also saving on using overseas resources for added power too Australian homeowners & businesses.
I have my elec and Gas acc with them, good customer service, the online account is easy to use. they not have chat as well, overall pretty happy with them!
The reviewer stated that an incentive was offered for this review
Hassle free service
I found the service these guys provided to be exceptional, the only let down was the recent drop in solar export. I have only had one reason to contact them throughout the last 2 and a bit years and I had no problem getting through to them and getting it sorted out fast. I was never bombarded with rubbish emails or phone calls either, they left me alone, which is how I like it.
EA absolutely fine then over the past couple of years ridiculous errors etc
I have been with Energy Australia for more than 20 years, have always had a direct debit arrangement so bills always paid on time and have been very happy with the service - BUT over the past couple of years there have been so many ridiculous time-wasting problems with this company in relation to incorrect higher charges based on consumption rates, even though on the same document the usage rates graph showed a definite decrease in usage (due to less people in the house), long telephone calls to resolve issues followed by more similar problems ...and rather than just fixing the problems I received a letter from them referring to my 'new contract'. I had even agreed to continue paying the higher amount in case of an increase in usage but this increase in usage ha not hapened. My most recent bill states that I owe a couple of $100 and when I checked my bank statement the last direct debit occurred at the end of October 2019 when the last issue had been 'fixed' then no more payments deducted. !!! How long will I have to spend on the phone now to sort this ridiculous issue ??? I work and do not have time to continually waste on such issues...
Much better than some...
I've had electricity supplied by Energy Australia for over 5 years at two different addresses. Billing is accurate, I rarely use a heater but I do use air conditioning. This is definitely reflected in my bills. Accurate billing makes it easier for me to predict what my summer bill will be, compared to my winter bill. This makes it much easier for me to manage my budget. My neighbour had dreadful problems with another company, so I'm aware that Energy Australia have got me on a good deal.
Issues promptly resolved
Issue resolved thanks to complaint to Management at Energy Australia. Now on the right plan for both gas and electricity. Always check your bills for extra charges and tariffs four your plan.
Better than Lumo Energy
I swapped over from Lumo Energy in October of 2018 and haven't had any major issues such as drop outs and love how interactive the mobile app is, it allows me to monitor and get on top of my bills.
Love the on time payment discount makes this mumma feel better about saving $$$.
Have always been easy to deal with and have been able to assist with any issues I have had. The transfer process to our new home was so simple. I also love that I can monitor my account online through an easy to use app.
my part payments
had a ? about my part payments got nowhere on the live chat online after nearly an hour was given the 1800 number 2 call didn't hav 2 wait & had my ?s answered by a very polite man
No issues, have been fine.
I have been with Energy Australia (elec & gas) for years now. I have never had any issues. I called recently to see if there were any newer plans that I could switch to, to get a better deal and they were more than happy to offer a plan with more discounts. I always pay on time so we get the bulk of the discounts for that.
Questions & Answers
Can you please tell me what rate i am on with my solar
How do i find out what rate im on with my solar?
There is on your bill, ussually last page, smaller print (Your electricity usage and service calculation): "Feed-in Tariff" - shows you the price in kWh/day or just kWh
I used probably a website to compare those tariffs: https://compare.energy.vic.gov.au/solar-calculator/, I am not sure do you have similar in South Australia?
It depends what solar system you have got - I have no battery therefore charges for usage are higher with most of energy retailers. It needs to check all details (Supply Charge, Peak Consumption, Off Peak Consumption) plus talk to them to get better deals.
Has anyones gas bill doubled mines gone from 359 to 733.00 for one person
It’s happen to me aswell . Stay away they just ripping you off
Yes its unreal so its happened to you too,so who have you changed to.
first quarter was normal then bang double in usage nothing changed single person . I have a lots of low power things running to cut the cost of elec. I now remember why I left them a few years ago.
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