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EnergyAustralia

EnergyAustralia

1.3 from 1,619 reviews · View Statistics
See the Best Energy Providers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by EnergyAustralia

Reviews

  • Transparency
    4.1 (7)
  • Customer Service
    4.1 (9)
  • Rates and Fees
    3.6 (8)
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LIVE CHAT

published

So I needed to cancel an account as I'm moving. I went on the live chat they have on their website. Honestly best experience I've had with customer service. Super easy and quick. Had a minutes waiting time! Worker understood everything easily and was very polite and helpful. Will never go anywhere else for customer service.

Customer Service
5/5
Incentivised Review No
ServicesElectricity
Sia
SiaSydney, NSW
  • 4 reviews

Good Service

published

They are better than the other providers that I had an account with. Staffs calling customers mostly are Australian, professional and clear. Their bills are also very clear and no roundabout. I'm happy with their online service seeing the history of bills and online payment.

Incentivised Review No
ServicesElectricity and Gas
Jack Cassidy
Jack CassidySydney Surrounds, NSW

Further "Energy" discount : why not?!

published
ServicesElectricity
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Bungle
Bungle
  • 24 reviews
  • 48 likes
  • Verified

Fine for me. No problems. Dropped FIT but not consumption price...

published
Transparency
3/5
Customer Service
4/5
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Godfrey Williamson
Godfrey Williamson
  • 2 reviews
  • 1 like

Change electricity contracts

published

Standard home supply in small household used as a holiday home in winter. No further embellishments are required to bring this up to thirty words.
True truer truest etc etc etc

Transparency
3/5
Customer Service
4/5
Nathan J.
Nathan J.South East Queensland, QLD
  • 5 reviews
  • 1 like

Hassle free service

published

I found the service these guys provided to be exceptional, the only let down was the recent drop in solar export. I have only had one reason to contact them throughout the last 2 and a bit years and I had no problem getting through to them and getting it sorted out fast. I was never bombarded with rubbish emails or phone calls either, they left me alone, which is how I like it.

Transparency
5/5
Customer Service
5/5
Fluffy's Mum
Fluffy's MumSydney, NSW
  • 8 reviews
  • 2 likes
  • Verified

Much better than some...

published

I've had electricity supplied by Energy Australia for over 5 years at two different addresses. Billing is accurate, I rarely use a heater but I do use air conditioning. This is definitely reflected in my bills. Accurate billing makes it easier for me to predict what my summer bill will be, compared to my winter bill. This makes it much easier for me to manage my budget. My neighbour had dreadful problems with another company, so I'm aware that Energy Australia have got me on a good deal.

Transparency
4/5
Customer Service
4/5

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Gregory Segal
Gregory Segal
  • 4 reviews
  • 1 like

Issues promptly resolved

published

Issue resolved thanks to complaint to Management at Energy Australia. Now on the right plan for both gas and electricity. Always check your bills for extra charges and tariffs four your plan.

Transparency
4/5
Customer Service
4/5
EnergyAustralia
Energy A.EnergyAustralia
Gregory Segal
Gregory Segal

Hi I called today and got my issue resolved.

EnergyAustralia
Energy A.EnergyAustralia

Very happy to hear that you are on the right plans. - Raqual

Emily S
Emily SCentral Highlands and Goldfields, VIC
  • 8 reviews
  • 4 likes

Better than Lumo Energy

published

I swapped over from Lumo Energy in October of 2018 and haven't had any major issues such as drop outs and love how interactive the mobile app is, it allows me to monitor and get on top of my bills.

Love the on time payment discount makes this mumma feel better about saving $$$.

Transparency
5/5
Customer Service
3/5
EnergyAustralia
Energy A.EnergyAustralia
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Alyssa Kriis
Alyssa KriisHunter Region, NSW
  • 5 reviews

Effective

published

Have always been easy to deal with and have been able to assist with any issues I have had. The transfer process to our new home was so simple. I also love that I can monitor my account online through an easy to use app.

Transparency
5/5
Customer Service
4/5
EnergyAustralia
Energy A.EnergyAustralia
Amy
AmyVictoria
  • 2 reviews
  • Verified

No issues, have been fine.

published

I have been with Energy Australia (elec & gas) for years now. I have never had any issues. I called recently to see if there were any newer plans that I could switch to, to get a better deal and they were more than happy to offer a plan with more discounts. I always pay on time so we get the bulk of the discounts for that.

Customer Service
4/5
Rates and Fees
3/5
EnergyAustralia
Energy A.EnergyAustralia
Hayley
HayleySydney
  • 3 reviews
  • 3 likes
  • Verified

Haven't found anything better

published

I've been with energy Australia for 4 years now and am very happy with the service. Bills arrive on time, reasonable prices and I get a good pay-on-time discount.

I tried another energy company for about 6 months and the service didn't compare, with bills arriving late, no discounts and poor customer service over the phone. I switched back to energy Australia and they have always been friendly and helpful over the phone.

Only one issue early on when they sent a couple of bills to the wrong address, but they were apologetic, solved the problem and since I switched to receiving bills through emails I haven't had a problem.

EnergyAustralia
Energy A.EnergyAustralia

Good Morning Hayley and thanks for your positive review. I am glad to hear that you have been happy with the service and a slight error you have experienced has been resolved to your satisfaction. Have a great day! - Kiri

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Colossal
ColossalMelbourne

New applications

published

I found new development application process efficient, I have done many applications with EA their process is easy to understand and the staff most proficient and helpful. Billing the same and we have done many new connections

EnergyAustralia
Energy A.EnergyAustralia

Good Afternoon and thank you for your review! I am very glad to hear that you have been happy with the process you have experienced. Have a great day and New Year! Thanks, Kiri

Lots of negative reviews but I'll give it a try anyway, I applied online and it was convenient let

published

Lots of negative statement here but I'll give it a try anyway as one of my friend told me that their bills was become lower compared to their previous provider, I have just finished applying online and find it very convenient, let's see how we go!!

EnergyAustralia
Energy A.EnergyAustralia
Lani
LaniSydney, NSW
  • 3 reviews

Overall very happy

published
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Questions & Answers

Bronwyn Lavis
Bronwyn Lavisasked

Can you please tell me what rate i am on with my solar

No answers
Bronwyn Lavis
Bronwyn Lavisasked

How do i find out what rate im on with my solar?

1 answer
Kate
Kate

There is on your bill, ussually last page, smaller print (Your electricity usage and service calculation): "Feed-in Tariff" - shows you the price in kWh/day or just kWh
I used probably a website to compare those tariffs: https://compare.energy.vic.gov.au/solar-calculator/, I am not sure do you have similar in South Australia?
It depends what solar system you have got - I have no battery therefore charges for usage are higher with most of energy retailers. It needs to check all details (Supply Charge, Peak Consumption, Off Peak Consumption) plus talk to them to get better deals.

kathy
kathyasked

Has anyones gas bill doubled mines gone from 359 to 733.00 for one person

5 answers
Fatih D.
Fatih D.

It’s happen to me aswell . Stay away they just ripping you off

kathy
kathy

Yes its unreal so its happened to you too,so who have you changed to.

Buba m.
Buba m.

first quarter was normal then bang double in usage nothing changed single person . I have a lots of low power things running to cut the cost of elec. I now remember why I left them a few years ago.

See all EnergyAustralia questions

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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