So I needed to cancel an account as I'm moving. I went on the live chat they have on their website. Honestly best experience I've had with customer service. Super easy and quick. Had a minutes waiting time! Worker understood everything easily and was very polite and helpful. Will never go anywhere else for customer service.
They are better than the other providers that I had an account with. Staffs calling customers mostly are Australian, professional and clear. Their bills are also very clear and no roundabout. I'm happy with their online service seeing the history of bills and online payment.
Further "Energy" discount : why not?!
Rang art 9.30 am, 21/5/21 as a result of email sent me, re: a 27% discount, me being Seniors Card holder and got one : " Erin " ( very helpful indeed ), who confirmed I could, online, switch to new Plan, which I did with no trouble at all ! Very professional method you have in place, good communication with Erin , and all this makes dealing with any service/firm extremely good for us, your customers. Good business sense as encourages us of course to stay with you. Have noted in the past even, how , whoever I do speak to, when I've needed to r...ing : good communicators (essential ), and willing to explain any complicated issue with ongoing bill. They've been able to make the complex, become simple, or easire to understand, at least.So thanks for the assistance today from Erin . (hope I have his name correct: spoke to him at about 9.50am, 21/5/2021)Regards : Chris Murray
The reviewer stated that an incentive was offered for this review
Fine for me. No problems. Dropped FIT but not consumption price...
I'm with Energy Australia because I have a 15kW Solar PV system and most, if not all retailers that offer a decent FIT cap system size at 10kW. Energy Australia also allow you to cash out your account credit to your bank account, unlike some others (e.g. Alinta) that do not (i.e. your credit is worthless in reality). I'm paying 22c per kWhr to import power (only 9kWhr per day), 80c per day connection fee, and have a FIT of 8.5c per kw/hr (export ~50kWhr). Their app doesn't work properly for me (and their IT hasn't been able to sort it), but ...at the end of the day I received a 'bill' of $280 cash into my bank account for my first bill (i.e. a $280 credit) for 90 days. The only improvement would be a better FIT. I signed up at 11c and it dropped shortly thereafter to 8.5c. Their justification was the wholesale price of electricity as dropped - problem with that logic is that they didn't drop the price I pay to import electricity from 22c to 19.5c kWhr - it stayed the same! Customer service has been excellent in my experience. Haven't had a problem. If I ever do, I'll just switch to another retailer. I'll also switch if another retailer offers a better deal. It's pretty easy to do that after all.
Change electricity contracts
Standard home supply in small household used as a holiday home in winter. No further embellishments are required to bring this up to thirty words.
True truer truest etc etc etc
Hassle free service
I found the service these guys provided to be exceptional, the only let down was the recent drop in solar export. I have only had one reason to contact them throughout the last 2 and a bit years and I had no problem getting through to them and getting it sorted out fast. I was never bombarded with rubbish emails or phone calls either, they left me alone, which is how I like it.
Much better than some...
I've had electricity supplied by Energy Australia for over 5 years at two different addresses. Billing is accurate, I rarely use a heater but I do use air conditioning. This is definitely reflected in my bills. Accurate billing makes it easier for me to predict what my summer bill will be, compared to my winter bill. This makes it much easier for me to manage my budget. My neighbour had dreadful problems with another company, so I'm aware that Energy Australia have got me on a good deal.
Issues promptly resolved
Issue resolved thanks to complaint to Management at Energy Australia. Now on the right plan for both gas and electricity. Always check your bills for extra charges and tariffs four your plan.
Better than Lumo Energy
I swapped over from Lumo Energy in October of 2018 and haven't had any major issues such as drop outs and love how interactive the mobile app is, it allows me to monitor and get on top of my bills.
Love the on time payment discount makes this mumma feel better about saving $$$.
Have always been easy to deal with and have been able to assist with any issues I have had. The transfer process to our new home was so simple. I also love that I can monitor my account online through an easy to use app.
No issues, have been fine.
I have been with Energy Australia (elec & gas) for years now. I have never had any issues. I called recently to see if there were any newer plans that I could switch to, to get a better deal and they were more than happy to offer a plan with more discounts. I always pay on time so we get the bulk of the discounts for that.
Haven't found anything better
I've been with energy Australia for 4 years now and am very happy with the service. Bills arrive on time, reasonable prices and I get a good pay-on-time discount.
I tried another energy company for about 6 months and the service didn't compare, with bills arriving late, no discounts and poor customer service over the phone. I switched back to energy Australia and they have always been friendly and helpful over the phone.
Only one issue early on when they sent a couple of bills to the wrong address, but they were apologetic, solved the problem and since I switched to receiving bills through emails I haven't had a problem.
I found new development application process efficient, I have done many applications with EA their process is easy to understand and the staff most proficient and helpful. Billing the same and we have done many new connections
Lots of negative reviews but I'll give it a try anyway, I applied online and it was convenient let
Lots of negative statement here but I'll give it a try anyway as one of my friend told me that their bills was become lower compared to their previous provider, I have just finished applying online and find it very convenient, let's see how we go!!
Overall very happy
So firstly, the reason i am writing this is due to the fact i have been happy with Energy Australias services since my complaint some years ago.
I believe they do deserve a better rating than 1 star.
I have been working for a giant company myself for some time now and understand that alot of customer service gets offshored usually to manilla as they are cheaper and can manage alot of basic tasks which is how the company gets more done, but they obviously recognise the true value of customer service.
There are idiots and rude people every...where, so if you do speak to one and demand managers and get hung up on, you obviously had a bad experience. So ive learnt to always ensure you get their name as the calls can be monitored. If their attitude stunk, its likely they could be dismissed eventually as people around them wouldn't want to work with them either. I recommend if you have any issues to escalate to as high up manager as you can get. Provided you have a valid point and are genuine then you should be looked after. We have ACCC if that fails. I have been receiving my discount and communication of new increases is always open. My quotes ive received from other companies could never compete on price as alot of them buy off the grid from Energy Australia anyway!
Questions & Answers
Can you please tell me what rate i am on with my solar
How do i find out what rate im on with my solar?
There is on your bill, ussually last page, smaller print (Your electricity usage and service calculation): "Feed-in Tariff" - shows you the price in kWh/day or just kWh
I used probably a website to compare those tariffs: https://compare.energy.vic.gov.au/solar-calculator/, I am not sure do you have similar in South Australia?
It depends what solar system you have got - I have no battery therefore charges for usage are higher with most of energy retailers. It needs to check all details (Supply Charge, Peak Consumption, Off Peak Consumption) plus talk to them to get better deals.
Has anyones gas bill doubled mines gone from 359 to 733.00 for one person
It’s happen to me aswell . Stay away they just ripping you off
Yes its unreal so its happened to you too,so who have you changed to.
first quarter was normal then bang double in usage nothing changed single person . I have a lots of low power things running to cut the cost of elec. I now remember why I left them a few years ago.
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