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Entertainment Book

Entertainment Book

1.4 from 193 reviews · View Statistics

Reviews

1.1

33 reviews
  • Transparency
    1.6 (29)
  • Customer Service
    1.4 (29)
  • Trip Completed Yes · No (33)
  • Ease of Booking
    1.4 (14)
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Natasha O.

Natasha O.

  • 2 reviews

Please return to old app

published

This is extremely user unfriendly- it is clunky and difficult to search general ideas for discounts you may be interested in. As others have indicated, please bring back the ease of navigation and look of the old app. Have purchased for years, unlikely to purchase in the future with this functionality

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
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Ronnie

RonnieFar North Queensland, QLD

Restaurants

published

Some restaurants have been taken off while you have paid for the membership.
Rattle n hum bar and grill.
Bring the book back. Have emailed and phoned, no reply

Very disappointed.

Customer Service
Incentivised ReviewNo
Trip CompletedNo
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Please bring the book back

published

The app is terrible. People who buy the entertainment guide choose their restaurants by the deal and then look at location (not the other way round). What was great about the book is you could sit down on a Sunday afternoon and look at the diff sections - gold, purple, blue etc and then plan out where you were going to go because you could see everything on the one place and flick from page to page. I like to look for 2 for one deals. But in the app, I have to go to each place on the map to look at the deal and then find out that it’s only some small percentage off amd keep trying until I get one. Instead, I want to find all the best deals (2 for one) - 50% off. Then work out where they are, then go.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
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Debbie

Debbie Perth, WA

Hard to navigate

published

We have been buy the book for years Just got used to the app Only to have it changed Again This one is far far worse Tome consuming and hard to navigate Why are no locations on the restaurants All you get is the name and how far it so from our location You have to physically push on each one to find we they are We had just gotten used to the other app and was finally able to navigate it I wake up to look for a restaurant and have to put in phone number and account detail over again If I could give this review No Stars I would !

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
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APP IS AWFUL

published

Have had entertainment book since it’s inception & loved it. Had the multi city this year but has been hopeless with no travel allowed. New app is near impossible to find or search anything. Also can’t record my savings as it automatically gives a credit for the full amount of discount when this is not the case & my old data is lost. Doubt I’ll be bothered to purchase again as too hard to use.such a shame, I loved it.

Transparency
Incentivised ReviewNo
Trip CompletedNo
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Wendy M.

Wendy M.South East Queensland, QLD

App is not user friendly

published

The App is very poor. You can’t browse the options / deals by name. You need to search the map but then you get multiple listing is the same place. Worst app ever.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
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Can’t be searched. Maps provides no info on sites. All promotion and no function

published

Search functions don’t work. Unable to search for venues using the map. Search by name fails to find venues. Totally frustrated with what was previously a good app.
Please fix immediately because we won’t be renewing membership otherwise.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
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Lisa

Lisa

  • 2 reviews

Worst ever! Can’t even buy tickets to Dracula’s

published

Absolutely rubbish! Told me I had 10 minutes to redeem my tickets and couldn’t even navigate to buy them. Now saying iv redeemed them!!! Got nothing I won’t be buying again if it’s not a book sorry.

Transparency
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
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Herb S

Herb SMetropolitan Adelaide, SA

Electronic book

published

Will not purchase again, app is appalling and bring back the book, would rate a zero, maybe you changed from the book so we couldn't use it, very unhappy customers

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
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Julie

JulieGreater Melbourne (Metropolitan), VIC

The new app is appalling

published

The new app is appalling so disappointed after being EB user for 15 years will not be renewing membership unless is fixed. Cannot search easily if at all. Please go back to original app!

Incentivised ReviewNo
Trip CompletedNo
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Noleen Q.

Noleen Q.Greater Melbourne (Inner), VIC

Enterianment book app

published

I have been a fan of entertainment book for many years but not any more. This app made it virtually impossible to locate places where it could be used. The vendors were con fused as well. I tried to suppoprt this business but i feel you need to FIX this asap or refund us. We need a user friendly product. I am extremely disappointed this time around

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
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Rubbish new app

published

I'm disappointed that I actually have to give a star... The new look app is rubbish... There was no need to change it, it wasn't broken.... Bring it back PLEASE! We have been Entrainment Book users for many years and won't buy it again with this new app. You can't even contact Entrainment Book.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
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Michelle Field

Michelle FieldMetropolitan Adelaide, SA

Membership Disappeared

published

I have noticed the new app and tried to log in with my mobile and doesn’t recognise it Why change it .. it ain’t broke don’t fix it!
I was unable to use last Friday because of your lack of communication in advising this change

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
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tandersen

tandersenSouth East Queensland, QLD

new app terrible

published

new app terrible to navigate, can't find what looking for or what I have redeemed.
shows on near by
bring back the old app
won't buy again, even though have done so for years

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
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Allison g.

Allison g.South East Queensland, QLD

New app just not user friendly

published

The new updated app makes it very difficult to find what you want easily or to browse what is around. Won't be buying again even though I've been a long time user. Don't think you can do reviews of places either!!

Incentivised ReviewNo
Trip CompletedNo
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gigibe

gigibePerth, WA

  • 2 reviews
  • 3 likes

Terrible New Digital E Book

published

New upgrade of Ent Book is rubbish Totally unfriendly !!! I've trouble to search for restaurants in desired locations. It kept showing " nearby" places. Which is not what I needed. Please bring back the old system/ format.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
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New app for entertainment book

published

This new app is a disaster. Hard to navigate and will go back to start of search when you look at offer. Have been using the entertainment book for over 10 years using the book and only went digital last year. Found the old app very user friendly and intuitive but then app changed without any notification or prior knowledge. Will not renew membership unless something changes to make the app better. Now prefer to have the hard copy book over digital version.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
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Viv

VivMetropolitan Adelaide, SA

New App Sucks

published

Went to use it at Drakes supermarket and couldn’t find the 7 vouchers I had left for this store. I could have saved $13 on this one shop. I have been buying for years but no more. What a rip off.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
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Karen N.

Karen N.Perth, WA

locked out of App

published

App has been changed and since then I have been locked out. None of my email addresses or phone number recognized.I have rung the support number but unless I have the email address they cant help. thats the problem - my details are not recognized . Will not subscribe again .

Customer Service
Incentivised ReviewNo
Trip CompletedNo
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Steven M.

Steven M.South East Queensland, QLD

New app different, but just as good.

published

New look app took a while to start working after technical issue with Android phones, but it was worth the wait. The app, despite what others have commented, is logical and easy to use. All the offers that interested me can be placed in the favourites cue. I've recommended it many times and will renew it without question.
The key to getting the best out the Entertainment App is to initially spend some quality time exploring it and keep tapping the favourite button each time you see an offer you are interested in. Eventually you'll have all your suitable offers in one place that is much easier to skim through than going through thousands of offers each time. If you dont use the favourite function, you wont get the best from this app.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
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Questions & Answers

Stephanie C.

Stephanie C.asked

Can you still log on and buy travel stuff through the website? Used to book hotels and theme park tickets and would like to buy the membership. But only if I can get travel discounts.

1 answer
Debbie
Debbie

Hi I’ve had a look for you and it’s so hard to navigate Very confusing I couldn’t find the travel section as easily as I used too Everything has changed Sorry I couldn’t be of more help They really need to fix this issue

Rodd

Roddasked

Trying to find rottnest fast ferries on the Western Australian version. Booked tickets with the discount now can't find them on this useless app. Any help out there

No answers
Jennifer S.

Jennifer S.asked

If we are going on a 3 week holiday to Darwin. Do you think we would get valuable from purchasing the entertainment book?

No answers
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