Reviewer Photos & Videos
These guys are so helpful.. Product is amazing
-Friendly and Helpful Staff
-No Gimmicks or hidden costs
-Helped me late into the night via online chat
This is all a major Win for me and I couldn't be happier. Thanks guys
Great Aussie Business, happy to support!
Happy to support these guys as they have been outstanding! From helping me get away from my previous provider who could not care at all, to setting up my new modem & testing speeds, working late after they should have gone home & supporting me with silly little questions. I would definitely recommend these guys if your just looking for a down to earth, affordable provider with no nonsense.
Great new low cost provider A++++
Was searching for new provider when moving house came to epic and connected fast had some problems with my modem confirmation but they login to my pc and configured for me I was online after. Speeds are good on 100mbps plan am getting 96mbps using epic broadband speedtest server as advised. Recommend to try epic
Wouldn't have it any other way.
Service speeds are what I’d expect for what I’m paying and customer support is really easy to understand, and very helpful. Always happy to support these Australian based ISP’s, also easy and understandable sign up process as well.
Best Aussie ISP by far
Have been with lots of ISP’s in the past few years but Epic was a breath of fresh air. From ordering to their support guys in Sydney. Keep up the good work Australia needs a great low cost ISP that values its customers.
Bitterly disappointed and let down by EPIC Broadband
Prior to signing up, I was assured by staff that the outages from Christmas Eve to New Years was behind them and it was smooth sailing ahead. However on the second day of signing up (8th Jan), I've already encountered an outage that is still ongoing. To make matters worse, the ETA for the resolution keeps getting extended with no end in sight i.e. from 1pm to 8pm (9th Jan).
In my opinion, EPIC BB is not ready to support even a small amount of customers let alone a medium to larger customer base and wouldn't recommend them to anyone.
Their ad...vertised typical evening speed for NBN 100 is also misleading at least in my experience. They advertise a typical evening speed of 96.7 Mbps but I can barely get past 85Mbps outside of peak hours. I migrated directly from Telstra HFC with steady speeds of over 100Mbps so I know my connection can easily reach 100 Mbps - not so with EPIC BB's NBN 100 plan. Save yourself from constant disappointment and go with a more reliable provider!
Signed up 23/12/20. Dropped out next day and was off until 29/12. Has again failed and been off all day (9/1/21) & is still off. Only positive is the helpful staff that you can speak to or email. I would not be recommending this NBN company if it continues to have EPIC failures on regular occasions.
- NBN 100 (Home Everyday)
- Verified customer
Joke of a company
Joined them at the start of Dec and had nothing but problems!!! Internet dropped out daily for hours on end and then to top it off lost connection Christmas Eve morning until boxing day evening and when I complained there was lie after lie and was even told of a cyber attack!!!
I'm pretty savvy at Tech so when I brought a new modem (as not all are compatible with epic) I adjusted the whole house and forwarded ports to get optimal experience. This was all a massive waste of time as I was constantly on the phone as yet another drop out happened!!...
Extremely happy with my experience with EPIC Broadband.
I decided to move from Aussie broadband to Epic a few days ago, I had some issues with configuring my modem. Called their support and they answered within 15 seconds. Defiantly not something I'm used to with other NBN ISP's, I spoke with a gentleman on the phone who walked me through reconfiguring my Modem (advanced stuff for someone like me) but he made it super easy and I was online in 3 hours.
Strongly recommend these guys on the customer experience alone.
Awesome new local NBN ISP Provider A+++++
Awesome new NBN ISP.
Great value for money reliable service and awesome tech support.
Had some minor technical issues and these guys were on the phone/web chat right away to sort out my problem right away.
I highly recommend these guys!
Loving the speeds, the experience and getting away from my previous ISP.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.