Have been off line for over 48 hours and no one has responded to online requests or emails. Have tried to ring their numbers and they are disconnected. Checked the address on 11/66 Clarence Street and it is a rent office space by the hour/day and they haven't heard of Epic nor have they been a customer in that building. I have now lodge a complaint with the Telco Ombudsmen.

We changed over to Epic as they were new and rated well for speed. Unfortunately the transfer meant that we lost all internet. The tech at Epic blamed the NBN which didn’t make sense as we lost Internet upon transfer. Anyway they have done nothing about it and we cannot seem to get any help.
The only solution seems to be swapping to another company that offers service.

Lacking in many ways:
first, they requested that I pay an additional pro rata amount as well as the first months rate. Second, they connected the wrong property, third the connection itself is terrible i bought 100/40 and received sub-par results, requested a refund (after only being connected for less than 48 hours) I was told that i had to give 30 days notice.
i also had an issue with my upload speed (0mbps) on my mobile phone on the Wi-Fi, I changed carriers and... amazing my mobile works on my Wi-Fi again.

I wouldn't recommend Epic they should change the name to Awful.

Wasted my $250 in 2 days on this crappy broadband..bought modem from them also but no internet no help from support as they said we are busy with other things.. Still didn’t disconnect the service after requesting..
stay away

Signed up to the NBN 100 plan and once I connected and after contacting EPIC technical services I was constantly getting 20mbps down and 2-6mbps up. Considering I was with another provider a few days ago on a NBN 50 plan and was consistently getting 48-52 mbps down and 18-22 mbps up, this EPIC NBN provider the most disgusting speeds anyone can get. DO NOT RECOMMEND. Cheap for a reason

Their phone is disconnected so you can't get a hold of anyone. Up until today there was no online chat available either. 3 days and they haven't commissioned my connection. Literally the worst /non existent customer service, even when I did manage to chat to an online agent, no apology, no timeline for resolution. Just pay more for a legitimate company, they aren't worth the savings with all the hassle

I started using Epic last month since then connection drop out too many times and now they are using US IP address. Right now I can’t access Australia regional only available site and also because of that I couldn’t stream netflix and other streaming app on my apple tv and firestick. Time to leave EPIC

I purchased this plan last week and on the day of installation got email about active connection. I was charged 150$ even though I was told it would only be 79.99$ monthly with no setup fee. Now my old connection is gone and Epic is not active, nobody is picking phone calls to the two numbers on their site, chat is inactive and no replies to emails.

From where I stand, I've lost $150 to nothing and now have to wait days with another provider to get internet.

Avoid this brand like the plague.

Signed up 23/12/20. Dropped out next day and was off until 29/12. Has again failed and been off all day (9/1/21) & is still off. Only positive is the helpful staff that you can speak to or email. I would not be recommending this NBN company if it continues to have EPIC failures on regular occasions.