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Great service at a great price
I signed up with Epic a few days ago.
The signup was seamless, I was connected within 5 hours or so.
Simple and easy. I am Very happy with the Internet service and customer service provided by this Company.
This ISP I am absolutely blown away By
I Don't ever post reviews about anything, but this Company has Blown me away with their service.
I requested a call on their online chat since their phone number for support is currently under maintenance. I had the call come in after 5 minutes and got setup with my Router.
These are my results and I am absolutely Blown away. I play many games with a ping of under 5MS, download plenty of things, and the speed has been so fast with no dropouts.
The Support staff are Local Australian Staff and not off shored..To me that is priceless.
Can not fault
Signed up last night about 5:30 pm, was told by a sales rep Sal that connection will be a few hours. I’m on FTTC and I have had issues before with a new connection taking days so I was sceptical of the “few hours”.
8:15ish pm comes around I get a text message and email saying my service is active so I went through the easy to follow steps to configure my router and boom! I’m online.
First thing I do is run a speed test and I was blown away at the result, 96.03 down and 37.03 up ping at 8ms. Best result iv ever seen from an ISP.
Thanks Epic broadband, I’ll be sticking around for a while I think.
Look past the negative reviews. These guys are great
I don’t understand the 1 star reviews, these guys are a much cheaper alternative to all of the other providers, their support may be a bit slow but they have clearly stated that they are training staff and trying to grow their team.
My advice is if you’re not technically skilled, just buy a modem so it can be setup simply with no issues. You can’t expect the ISP to do everything for you, they provide an internet service not an IT service.
I would give these guys a big 100 out of 5 as they are doing a great job.
Speeds are perfect and support is fine
Joined this new internet company due to much better costs
I am getting constantly speeds as expected with no issues. Online chat support are a bit slow but they do respond.
I am keen to support these guys as they have a great opportunity! We need faster internet at better prices in Australia
Superb, cheap, Aussie based A++++
Couldn’t have asked for a better person to help me setup my new plan, Phil was excellent ran me through the whole process and helped me setup a new plan for our new property that meets our needs. Great work guys!!
Made the switch and I’m impressed!!!
I have been looking to move away from Telstra for quiet some time due to their high pricing and now no support at all, then I come across epic. Originally couldn’t understand how they do prices so low and thought it might be a peanuts and monkeys situation but I’m blatantly impressed!!! Speeds are always 95mbps and I can send an email at any time with a response which is my preferred method of communication. I would have to say if you’re looking for a low cost provider and your sick of being ripped off by the big guys, epic is really epic!!!
Very happy with these guys highly recommend
Epic so far have outperformed all other ISP’s I have been with, their service is good and personal, speeds are great & I would highly recommend them. It seems they are having some teething issues with training staff for phone support but other than that they are an excellent choice
Perfect support, highly recommended
Just recently connected, speeds are great all times of the day. Had an issue with Netflix, Adam helped me re-configure my modem as there was something blocking Netflix and now everything is working great. Top ISP.
Very good low cost provider
Perfect for my needs low cost provider, might not have phone support but still able to get fast responses via chat and email when I having questions. Setup in December New Year’s Day had some problems getting connected but was able to get online pretty quickly. Speeds are always good around 90mb
These guys are so helpful.. Product is amazing
-Friendly and Helpful Staff
-No Gimmicks or hidden costs
-Helped me late into the night via online chat
This is all a major Win for me and I couldn't be happier. Thanks guys
Great Aussie Business, happy to support!
Happy to support these guys as they have been outstanding! From helping me get away from my previous provider who could not care at all, to setting up my new modem & testing speeds, working late after they should have gone home & supporting me with silly little questions. I would definitely recommend these guys if your just looking for a down to earth, affordable provider with no nonsense.
Great new low cost provider A++++
Was searching for new provider when moving house came to epic and connected fast had some problems with my modem confirmation but they login to my pc and configured for me I was online after. Speeds are good on 100mbps plan am getting 96mbps using epic broadband speedtest server as advised. Recommend to try epic
Wouldn't have it any other way.
Service speeds are what I’d expect for what I’m paying and customer support is really easy to understand, and very helpful. Always happy to support these Australian based ISP’s, also easy and understandable sign up process as well.
Best Aussie ISP by far
Have been with lots of ISP’s in the past few years but Epic was a breath of fresh air. From ordering to their support guys in Sydney. Keep up the good work Australia needs a great low cost ISP that values its customers.
Extremely happy with my experience with EPIC Broadband.
I decided to move from Aussie broadband to Epic a few days ago, I had some issues with configuring my modem. Called their support and they answered within 15 seconds. Defiantly not something I'm used to with other NBN ISP's, I spoke with a gentleman on the phone who walked me through reconfiguring my Modem (advanced stuff for someone like me) but he made it super easy and I was online in 3 hours.
Strongly recommend these guys on the customer experience alone.
Awesome new local NBN ISP Provider A+++++
Awesome new NBN ISP.
Great value for money reliable service and awesome tech support.
Had some minor technical issues and these guys were on the phone/web chat right away to sort out my problem right away.
I highly recommend these guys!
Loving the speeds, the experience and getting away from my previous ISP.
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