Please Note: Equifax was previously trading under the name 'Veda Advantage'.
Very unhelpful and rude customer service agents
I have recently moved to Oz from UK and rented a property, applied for a energy connection with only to find out that i cannot get it because I failed the credit check with Equifax. So, I called the customer care where the agent insisted that Equifax is not responsible for you not getting any energy connection and he can't help me with anything, I asked him can you pass the call to someone who can, to which he started shouting disclaimers on the phone repeatedly and denied passing the call to someone else. Horrible experience!!!
I am new to th...
I asked to cancel my Credit File Account, need to request 3 time before acknowledge, the they Address me the WRONG name Mr William, which i am Not that person, and here is what they said:
We apologise for any confusion, upon checking on our record you have requested your membership with Equifax Plus to be cancelled immediately.
How do you trust this Equifax to handle your personal details?
Take an arrogant position on my information...
Contacted these charlatans yesterday to discuss an unknown problem with my file. Confirmed all of my details and was told that they required my current emoloyer. When I refused, on the basis that they already had too much info on me (without my approval) they flatly refused to hand over the file.
I reiterated that I am not their "customer" and all I wanted was to see some suspected fraudulent activity on MY file with MY information, they still refused.
I can't believe in 2018, that a company like this exists!
Scan wasting your time and money keep away
I paid 900 dollars to fix my credit report and they emailed me back all good then star to receive calls from credit corp every day to pay $13000 I called Equifax I was informed that I have to pay that amount they mentioned the amount who they knew the amount, I believe Equifax and credit corp same company have two phone numbers keep away scanning many people
- Verified customer
I have too fallen into the trap, forced annual subscription
Like others, I have too been tricked by their automatic renewal. They have charged me again this year which was never mentioned anywhere on their website while signing up. The website even now just says that you need the Annual subscription for a yearly credit report. So we cannot do anything against these scammers?
Unreliable reporting pattern that inaccurate and not up to date
I have had numerous problems with this company from being charged even though my subscription was canceled to not removing errors from my file. There calculating system is unreliable and outdated. I wish I could give a zero rating for this fraudulent company and it is beyond me why it is still be used by banks.
Useless & fraud company
Equifax shows my credit is ok. When apply for car loan, it says details does not match. Application declined. I requested for credit file again, it says it’s ok. No one answer call, long waiting time. CSR, or Supervisor don’t know what to do?? Replied sorry but we can’t help. I paid for yearly subscription. Waste of time and money.
It seems like fraud company & steals customers data.
Don't use this company
Signed up for a check in 2016 when the company was know as veda. I cancelled my memebership end of 2016 only to be charged twice in 2017 for 2 memeberships!! Complained, very poor phone manner. Finally had progress when requested to speak to manager. Recieved a refund and guarentee I was removed from their system. 2018 and would you believe it they have just taken more money from my account. Once again being given the run around when I call. Claiming they are unable to find deductions. Don't use this company! Imagine how many people don't check their bank accounts each year and are still getting charged....
- Verified customer
The customer service was great
I had a problem with my score which eventually led to a correction being made by Equifax, and I am very unhappy still with the company being lazy in collecting the data from CBA and Macquarie. However, when I called Equifax, the phone respondent was very patient and helped me realising some stuff which I would never know about how banks delay reporting to Equifax as mandated by the law and known as CCR.
Her advice was great and am very happy of her help. I am premium member of Equifax as well. Not sure if this has anything to do with the service or not.
- Verified customer
EQUIFAX - If they cannot manage and secure their own accounts then they probably cannot secure perso
I paid $55 for a global police check from Equifax. I required this check for a job application. To process the application you must first pay online so that Equifax are assured of their money. I received an invoice and "paid" statement by email from Equifax on June 2018. Since then, I have received progressively aggressive emails more than once per month demanding payment for my overdue account. I have sent over 4 reply emails explaining that 1/ I could not access the service before payment and 2/ I have paid and have a receipt from them. Non...e of my reply emails to Equifax, Veda or their accounts department have been answered. Equifax's behavior now constitutes organisational harassment. Also, there is no telephone contact to ring Equifax regarding this matter. I am not holding my breath that Equifax will reply to my fifth return email sent to them today (to 2 of their finance department addresses).
Honestly the worst customer service experience ever
I was on hold for over 1 hour while the customer service agent I was speaking with checked details in an incredibly monotone voice that had been checked numerous times before. I was calling simply because I had not received a report I had requested on numerous occasions. The phone call ended up with the customer service agent suddenly realising that he could not process the report as I needed to update an authority- this should have been the first detail he identified. I wasted a whole hour of my day only to have Equifax send me back to square ...one and have them tell me I will have to call them and go through this painful process all over again. Avoid calling them at all costs unless you have a spare hour or two to waste. This company is a joke.
- Verified customer
Worst customer service
If you like to listen to classical music, over and over again for hours and hours while you are on hold, this is the company for you. How the hell our credit file details end up with this Manila - Philippines base company is beyond my imagination. The Australian government should be shamed of itself.
I'm still on hold by the way...
Questions & Answers
Today i purchased a phone plan and I lost 60 points for that credit check. Is that normal?
Is anyone knows how can I ban all my bank transactions?
I would contact your bank and ask them. If they are using your credit card, cancel it and have it replaced perhaps.
Could you please tell me the contact number?
As all I had was a email, even those on their website they said they can be contacted by phone.
they do have a phone number somewhere - however they have made it nearly impossible to find due to the aspects that they are a completely dishonest company
Veda declares legal statements upon investigations to FOS (Financial Ombudsman Services), yet I have tape recordings of Veda making statements to me directly on the phone that turns their statements made upon legal investigation as complete fraud.
Be aware if you do manage to speak to them on the phone, tape record them as they are completely dishonest
After trying for a number of months.
It is impossible to contact Veda via call centre as I rang the number for declined application it was sales, I ask for customer service I was given the sales number again, another number I was given had a recorded message saying this number was disconnected and another number was a company not Veda or part of Veda.
But I found a email address from The Financial Ombudsman Service and it is email@example.com
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