1 photo
Equifax

Equifax (page 2 of 22)

1.1 from 324 reviews · View Statistics

Reviews

1.1

324 reviews
  • Transparency
    1.1 (47)
  • Rates and Fees
    1.0 (3)
  • Job Satisfaction
    1.0 (3)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
Kochie
KochieSydney, NSW
  • 2 reviews
  • Verified

What happened?

published

The veda dashboard was lovely, nice and easy to look at, easy to navigate. We seem to have gone back to 1995 website viewing with the new "updated" rubbish. It looks like something i put together in year 6 IT class. Dont get me started on Customer service - perhaps hiring a couple of English speakers would be a good start.

Transparency
Incentivised ReviewNo
John E
John EAU
  • 3 reviews
  • 5 likes

Australian Government need to wake up!

published

When is the Australian Government and AFCA going to wake up and see this company for what they are - a joke. There is too much emphasis by lenders on incorrect information and false reporting. Maybe Equifax need ANOTHER multi million dollar fine to get their act together!!!!

Incentivised ReviewNo
David
DavidGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Atrocious, absolutely atrocious service

published

I wasted nearly a day attempting to complete application for police check with repeated calls to customer service. I'm a student and was charged full price. Woeful dealing with them.

Incentivised ReviewNo
Credit Score / Credit Repair Services

Find out how Equifax compares to other Credit Score / Credit Repair Services

Know better, choose better.

Compare all
Nadi
NadiGreater Melbourne (Outer), VIC
  • 3 reviews

Good luck with this terrible agency

published

It take ages them to amend something. Customer service is terrible. I am about to lose the opportunity to buy a house for the 2nd time because of this company. They have my middle name incorrect and I have been contacting there customer service and sent documents by certified mail, uploaded them and it’s been weeks I have disputed the same thing few times with same result. The bank can not get a credit report from them because of the name discrepancy. I have done everything from my side and even with the documents they cant seem to get it correct.

Transparency
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Worst experience ever!

published

My credit file was ‘data matched’ with another persons file 2yrs ago resulting in me being hounded by debit collectors and unable to obtain finance. At the time the service was great, two years later same thing has happened. Waiting for 2 months- still no resolution! How can such a peak body handle my information with such little regard! I am beyond disappointed and will be making formal complaints!

Transparency
Incentivised ReviewNo
Related Articles
Previous

Best Super Funds in 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
best-super-funds-in-2020

Best Credit Cards in 2020!

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
best-credit-cards-in-2020

What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
George
GeorgeSydney, NSW

Personal Information Stealer

published

Trying to steal your personal information and fake the businesses like they know everything about you. Know nothing. Steal everything as much as can and doing nasty business. I will jail them if I am a judge.

Transparency
Incentivised ReviewNo
GERI
GERIPerth, WA

Inaccurate reporting

published

This company gives inaccurate reports so don't waste your money on using their service.
There needs to be some accountability for supplying false personal and business information that effects peoples access to credit.

Incentivised ReviewNo

You're in their hands... Good luck!!!

published

The big problem with this mob is that all the financial institutions seems to take their word as Gospel.

I never knew that shopping around for a loan would reduce my credit rating!!

They had incorrect information on my file which has impacted on me.

Contact AFCA and lodge a complaint against this lot... I have and the more people that do it the better chance they can get kicked in the butt and be more consumer friendly.

Look at the reviews, if this was any other company with such rubbish you'd go nowhere near them. Have this mob even responded to any reviews. Their silence says a lot.

Complain loud & hard against this lot.

Incentivised ReviewNo
gil
gilSydney, NSW
  • 2 reviews
  • 3 likes

Terrible customer service

published

I rang them twice at different occasions and asked about general product information, in both occassions they are unable to provide any useful information on their own products. Very useless. Unfortunately lots of credit providers use their reports hopefully they stop use them in future.

Incentivised ReviewNo
Credit Score / Credit Repair Services

Find out how Equifax compares to other Credit Score / Credit Repair Services

Know better, choose better.

Compare all

We need a class action against this company

published

I planned to switch my energy provider and got rejected from a provider on the ground of low rating from Equifax. Like many reviews here I have no issues at all with financial matters. I contacted Equifax to demand what information did they give to the provider and they asked all personal information and even asked for driver license no and Medicare card no that I refused to give. They said that they will send to me my file in 15 days. I don’t understand how someone collected my information and provide those information for others without consulting me!? And if they provide wrong information as many reported here they would harm us and I know for sure is my case. We need to do something about this!

Transparency
Incentivised ReviewNo
Francisco
FranciscoGreater Melbourne (Outer), VIC

Seems dodgy

published

I went to their website because they advertised free credit scores. I ordered my credit score from them and recieved it the next day. However, it wasn't my credit score but my credit report. I go to their dodgy website to contact them via email however it it does not work properly. At the end of the form I click on the 'not a robot' checkbox in the 'recapcha' box. But it keeps returning an error saying I didn't answer the question properly. But there is no question to answer, there is only a check box. Overall, false advertising and dodgy website.

Transparency
Incentivised ReviewNo
Ross N
Ross NMurray Region, NSW
  • 3 reviews
  • 2 likes

18 calls later Equifax still destroying my Credit rating, with an account finalised on 27.03.2020 (8 months ago)

published

Equifax have defaulted me on the 05.05.2020 after I finalized an account with Flexigroup on 27.03.2020, since then I have applied for two loans to find out that I was rejected as "I had a default" I followed up with Flexigroup 8 times and Equifax 10 times so far nothing has been fixed up. Not happy Equifax

Transparency
Incentivised ReviewNo
Sandun S.
Sandun S.Greater Melbourne (Inner), VIC

False information and always decline us without having any reason

published

It's a shame how this company rate people without having any valid information. My application was declined several times all because of this crappy company. When I call them they have no answers at all to validate why it is.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

I am ANGRY
I am ANGRYHunter Region, NSW

Steal my identity

published

I don't understand who put me in a bad credit as I always pay my fee in time. I have never received any letter for outstanding amount. Now that Equifax put me in a bad list . To found out the reason, I have to provide all my personal information to this company who I have no dealings with and don't trust. They have no right to put me in a bad list without consulting me. How can I ensure they won't use my information to apply for anything or sell to illegal company?

Transparency
Incentivised ReviewNo
Ella N.
Ella N.
  • 3 reviews
  • 4 likes

Disgusting conduct, low level service, fraudulent staff, lazy and extremely inefficient

published
Transparency
Incentivised ReviewNo
Credit Score / Credit Repair Services

Find out how Equifax compares to other Credit Score / Credit Repair Services

Know better, choose better.

Compare all
Page 2 of 22

Questions & Answers

Rachel
Rachelasked

Um money from my account I'm not understanding why nvwho you ppl are plz explain

No answers
John D
John Dasked

Hi, i was looking at requesting a free credit report but it looks to me like the main aim here is just data collection on applicants. Could you please let me know where you send all of the requested personal information please?

No answers
Jacko
Jackoasked

Today i purchased a phone plan and I lost 60 points for that credit check. Is that normal?

2 answers
BruserSnr
BruserSnr

Seems to be normal for Equifax. Sorry, I'm being sarcastic. Seriously, it is normal for accesses and enquiries to be noted on your file. I'm not sure how they can justify point loss for it, though.

Ccc
Ccc

10-15 points for each telco credit check (approx).

See all Equifax questions

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.