Outstanding customer service and very quick response
Chris from Eric was so easy to deal with and I highly recommended. I had an issue with a repairer not wanting to go through insurance so they easily found a workaround so I could be compensated directly from the insurer. Thank you!
Prompt and thorough service.
My interactions with staff online were excellent. They were very helpful and explained the process clearly. I lodged a claim and within 24 hrs it was resolved. Very impressed and will recommend to others.
Great service - Miguel
Miguel Hernandez was fantastic and help me to lodge claim and explain process. My claim was approve and resolve within a week.
This was my first claim but seems like made a right choice to get several insurance products for my AUDI by ERIC insurance company.
When I called I got excellent service from the start. Very helpful, I had no policy number with me, but the chap was able to correctly identify me through my rego no and from there all the details where completed. I just need to send photos of my cracked wheel. Photos sent late on Friday afternoon, claim approved by 9:00am Monday morning. Excellent service.
Easy claim process
I rang to enquire about whether an incident was covered and was able to lodge a claim within minutes. Daniel (customer service rep) was professional and friendly and explained the process. No fuss and easy to claim...
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