Worst mistake buying this product!
I bought the white concrete benchtop and have had it only for a couple of weeks and it is staining badly. I’ve rung the tech team and they are coming out to inspect (after a battle) and I’ve told them I will be reporting them to the department of fair trading for misleading advertising!!! So wrong to claim this product doesn’t stain. Even water glasses leave marks!!!!
Material not fit for purpose - Quality and customer service very poor
Product does not deserve even 1 star. Our Essastone kitchen benchtop (10m) is 6 years old (white colour). The surface become yellow and spotted over the past months over the entire surface area. The company rejects replacement stating "Regrettably the current issue is not a condition protected by the essastone warranty as it results from Ultra Violet emission exposure affecting the resin colour. Although colour change is infrequently detectable, UV conditions may create the colouration that has presented in your benchtop after installation". My advice is to source other products if you consider the installation of an Essastone kitchen bench.
My Matt essastone bench top is only two weeks old. I have to agree, its the worst product out. Constantly wiping it, marks easily - even the stoppers on the base of my electric kettle leave marks which don't come off even though I have their cleaner. I wish I'd read the reviews before choosing it. Beautiful to feel and look at when first installed but I would never recommend this product. As for the 15 year warranty, I havent even gone there and by the look of other reviews, it would be a waste of time.
So disappointed in this product !!
If I could give a rating of 0, I would. Just had my beautiful new kitchen completed on Friday 9/9 and the bench installed; colour and texture perfect!!! But what about the water stains, around the sink, the rim from glassware- you simply can not know the disappointment I have from this product. Matt finish - bitumen is the colour (happy with this). I don’t want to spend the rest of my time drying with a tea towel to remove the water stain marks. This product should NOT be used in a kitchen especially around the sink. My only regret is I didn’t read these reviews. So so disappointed really not sure what can be done !!!
Poor response, no customer service when your benches are flawed.
Our bench tops have a clear flaw. One of the slabs has a distinct yellow tinge- this is clearly not simply from exposure to light as it is fairly uniform and yellow on the edge which is not exposed to light. We have sought to have them replaced as you would expect when a product is faulty but aside from a representative coming to make an assessment ( no real follow up for a couple of months) nothing has been addressed. These bench tops are not cheap and while ‘ mistakes’ can happen, there is no point offering a substantial warranty if there is no intention to honour it. I had hoped that the company would seek to rectify this in a professional manner. I would not recommend this product to anyone. Very disappointing.
Stay away from the Matt finishes
If you like the idea of a gorgeous Matt concrete style finish then stay away from this product. I’ve purchased the Matt finish for my kitchen and it’s a shocking product, certainly not suitable for a kitchen bench top! Marks incredibly easily and cannot be removed, even water marks from the bottom of glasses stain. Laminex came and viewed and I had no joy, they gave me a botttle or cleaner that is no help! It’s the worst product in my new home, never again. It shouldn’t be allowed to be sold as a kitchen bench top! Shonky!
Don't think your warranty will be honored
Our white/cream essa stone installed 2011 with a new build. Laminex supposedly claim a 15 year stain proof warranty. It has a large yellow discoloration, which I have had assessed. The report said this; 1. it is due to heat from the dishwasher; well the stain sits on the opposite side of the sink to the dishwasher. 2. It is due to heat damage from placing hot saucepans on the benchtop; well I have never put hot saucepans from stove top or oven onto the bench as I was informed not to do that. 3. It is caused by cleaning chemicals used on the be...nch; well I was advised not to use chemicals on the bench top and so I only ever use diluted dishwashing detergent. In addition to this the installation did not meet acceptable standards, according to the rep who completed the assessment. Also it does chip quite easily. Clearly Laminex are simply attempting to make excuses for why they will not honor their warranty. Never Essa Stone for me again!
The Essastone throughout our home (purchased when 8months old) has yellowed on the horizontal surfaces with a distinct border masked off. The representative saw the problem and said it would be refered to technicians. Today I’m informed the warranty is negated as I’m second owner!!! The statment of “reputation built on quality they are proud to back up with 15yr warranty” is blatent false advertising. House just over 3 years old.
POOR QUALITY!! POOR SERVICE!!
I purchased essastone Verona Mist for my kitchen benchtops. 3 years on and they have turned YELLOW.
LAMINEX (essastone) say I am not covered for warranty as DIRECT SUNLIGHT has caused it! Unprofessional
response from Technical Applications Manager - no contact phone number, no email address supplied in her
correspondence letter. I phoned Laminex in Doncaster Vic per her given letterhead. They had not even heard
of her! We have been in the building trade for over 40 years. Several cabinet makers have inspected our kitchen. All have said it i...
Looks and feels lovely, but chips too easily!
I love the look and feel of this stone benchtop. Easy to clean, nothing seems to stain it, and scratch resistant. Though if hot food or liquid drops on it, it will leave a mark, and a slightly rough texture in the surface. I've used bicarb soda to gently rub these marks off.
But the BIG drawback is it chips so easily at the edges! Dropped saucepan lids, jars knocking against the edge have all damaged the edge of my bench. The last straw was a large chip that flew off when a jar knocked into the edge. This is a real disadvantage compared with w...
Questions & Answers
Does anyone have advice on colour I was going to choose nero assoluto but im being told it will leave water stains bad pleeeease
Due to binding agent in engineered quartz being resin (usually around 5%) in dark colours they reflect any changes in surface like oils being left behind. As the resin is different in make up to the quartz, when cleaning it is quite difficult to get a streak free look. Dark gloss colours are going to be a nightmare for cleaning in terms of a benchtop application in most instances. Even anti-fingerprint laminate, although better for protecting against day to day touching, isn't immune to watermark in black. The trick is minimise oils and detergents being left on the surface. That is, if you're cleaning with a detergent, followup that process with a papertowel or microfibre cloth and use a light evaporative cleaner, such as metho & water or window cleaner. The more grease, oils or detergent left on the benchtop, the susceptible it is to showing marks when touched or things moved over it. My rule of thumb with a benchtop is if you want it to be easy to maintain, choose a mid-tone or light colour with an attractive pattern or fleck as you will be less likely to notice the day to day fingermarks (visually) and it will look good for longer (not as noticeable scratch wise).
Hi, what's the thickness of your bench? 20mm or greater?
Hi, it's 40mm. I don't think the thickness makes any difference as it's the top edge that is most likely to chip not the whole edge of the bench. It just can't take the same kind of relatively small knocks on the edge, that wood, steel or even laminex can easily take.
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