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Essentials by AAI Car Insurance

Essentials by AAI Car Insurance

2.0 from 4 reviews

See the Best Car Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
1
4 star
0
3 star
0
2 star
0
1 star
3

TLee

TLeeVictoria

  • 4 reviews

RUDE CUSTOMER SERVICE!!

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHolden Astra AH
Claim MadeNo
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stephen

stephenadelaide

  • 16 reviews
  • 12 likes

good for a year, until the price goes back up to equal the rest

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
  • Verified customer

Best price by a mile and no excess.

published
Value for Money
Transparency
Insurance TypeThird Party Property Damage and Third Party, Fire and Theft
Plan covers drivers under 25No
Car ModelToyota Rav4
Claim MadeNo
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Euramaya

EuramayaPerth, WA

omg- this has been a disaster! no skill set or product knowledge, no integrity, zero customer service, zero efficiency

published

I chose this insurer as I was impressed that an affordable product was almost being sold as a social service for low income earners and I wrongly assumed their service providers would use empathy and product knowledge to help vulnerable clients access the support they needed. Front line staff and management have been close to useless and I do not use those words lightly. Interactions have left me further out of pocket, vulnerable and wasted hours on the phone going nowhere fast.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMay 2019
Claim ApprovedNo
See all answers

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Details

CategoryInsurance and Car Insurance
Contact Number 1800 429 598
24-Hour Phone Contact No
Online Live Chat No
Other Insurance Types Offered Home and Contents
Coverage TypeComprehensive and Third Party Property Damage
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