Reviewer Photos & Videos
Pretty poor quality
I’m not going to bother returning as I just can’t be bothered in the middle of lockdown. The garment is very clearly not the quality or colours indicated in the picture and I’m disappointed as it is not something I want to wear proudly in public. Just looks cheap. I almost didn’t purchase when reading reviews and I really wish I’d stuck to this. Honestly; you can get much better quality, more ethical than this. I would recommend shopping elsewhere.
I’m not one to EVER write negative reviews but What a nightmare they are to deal with when returning items. Saying they haven’t received my items yet, they were sent back ages ago, even did a credit note for one of the items in the bag but said they never received the rest… but they were in the same bag. So disappointing when I have spent over $700 on clothes with them. They ignore emails. But when purchasing & if you need assistance with size they are super quick to respond.
As this has dragged out for weeks now with no resolution I would not recommend them to anyone.
Sent some clothes back as they were a little small...silly me didn't read their returns policy
They do not refund only a sore credit!!!I dont want a credt!!!
Who doesn't refund?? Oh that's right Esther &co don't!! That's just wrong
Devastatingly offensive customer service.
Awaiting response so hoping I can lick my wounds and get some resolution.
I have been a loyal customer to Esther & Co for some time.
I save with a lot of effort on a small wage to purchase clothing to suit me. I have been very impressed in the past with my items.
That all changed tonight.
After having to return a dress ( one of 2 I purchased after weeks of saving, only as it didn’t suit my figure), I have been issued an email stating the dress had a smell/ damage to it upon return. And they refuse an exchange.
Now... Umm what?! I am gobsmac...
Darn, I should have read the reviews before I wasted my money!
Cardigan arrived, wasn’t cheap but absolutely hideous! Now stuck with an $80 credit note and based on the reviews not sure it’s worth the effort to spend on this site! Borderline scam. Shop elsewhere!!!
I would not recommend this website
I had not shopped with Esther and Co before so I thought I would give it a go. I decided to purchase a blue jumper. I found the delivery and service fine. To my surprise the jumper I had purchased was definitely not what I expected. The colour was almost grey instead of blue and the material was very thin and cheap. I was shocked as the price was reasonably expensive so I thought I would be getting a decent jumper. Unfortunately I will not be purchasing off this site again. The material is not worth the price!
I have no complaints about customer service and everything is presented very nicely on social media but the quality of clothes is not good. I am a standard size 10 across all brands. I have a hoodie and a tshirt that do not sit the same as other brands and the cheap make of them makes for an uncomfortable fit. It’s like the seams are not in the right place! A dress I purchased is paper thin and some pants that I got for work are so thin and horrible fitting that I wear them around the house.
These items are not cheap for what you get. Save your money, avoid fast fashion or shop elsewhere.
Great Customer service
The website is easy to use, and my item arrived really quickly. Unfortunately it was the wrong dress (an issue in the warehouse). I messaged them and got a reply in 5 minutes. They looked into it straight away and sent me a pre paid returns label and are sending the correct dress straight away. Great service after a minor blip.
Dress fabric equivalent of a plastic bag
Purchased a $60 ish dress which was maybe marked down from $80 and the fabric is the cheapest most horrible excuse for “fabric” I have ever come across. Basically a plastic bag! Cannot comment on the customer service or returns policy yet but guessing I’ll be getting a store credit at best which will be most upsetting as I cannot imagine based on the reviews I have now seen - that anything else will be any better :(
Do not shop here
Pretty but Cheap Fabric!
Decided to finally buy something off of Esther & Co and settled on one of their beige gingham smock dresses. When I got it however I was really disappointed.
The quality of the fabric is so bad! It looks really pretty on but I can’t get past how cheap it feels. It feels like a costume from AliExpress. The feel of the website and photos on there are deceiving. Definitely not worth the price you pay, as by the fabric alone it was likely a tenth of the RRP to make. I feel ripped off.
The return policy is a nightmare. I’ve been communicating back and forth with them for days. They have been giving me mixed answers and going back on what I was originally told about how much returns are. I would have to pay out of pocket, not taking from store credit, to even return the order. The quality is not good and I will not be purchasing again. Poor communication. Horrible return policy.
Purchased a couple of dresses for around $170 and ended up quite shocked by the quality of the dresses which arrived a couple days later. Appears to be re-branded very cheap clothing from China.
I am in the process of returning so can't comment on the customer service, however only a store credit is offered and can't go below 1 start anyway. Esther Co is boarder line scam, stick to reputable brands.
Shocking customer service and lost items!
I ordered $200 worth of products from Esther and Co on the 13th of April with express packaging that was meant to arrive overnight. It is not the 27th and my package is nowhere to be located and has fallen off the tracker and not delivered at all. I went to the address the tracker stated and was told by this company that the parcel was picked up and returned to Esther and Co. I have sent Esther and Co six emails stating this and they keep responding with “according to our tracker” AFTER telling them it has been lost. The customer service team i...s hopeless and lack in professionalism as they will NOT read my email and reply as if they have not read the email and refer to the “tracker” which as previously mentioned is not correct. The company has a liability and accountability with the courier and need to make an effort to actually respond appropriately. I’ve never had this problem with any other company! After reading the reviews this is not an isolated case.
Looking at photos on there website everything looks amazing. However the quality falls short. Fabric is cheap and I will not be purchasing anything from here again.
Please spend your money elsewhere.
Given wrong sizes, one dress was falling apart, have to pay $30 for returns, then only get store credit back. Material used for the dresses is not worth their pricing, AT ALL. I’ll never shop here again. Please spend your money elsewhere.
Questions & Answers
I recently bought a dress. It’s lovely and reasonably priced. Small or not so small issue for me is that it clearly says no iron on the label. How do l iron it as it clearly needs to be ironed. It’s not a flimsy material so not sure why l can’t iron it. Any workaround to this? It’s a formal dress and needs to be ironed!!! Helen
I know this was like two years ago but you can put it in the dryer on a low heat for like 10 mins and it should get out any wrinkles
Get an answer from our members and Esther & Co representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$125.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label and Variety of Labels|
|Buy Now, Pay Later Options||AfterPay, OpenPay and ZipPay / ZipMoney|
|Clothing Type||Formal / Cocktail, General / Everyday, Pyjamas / Sleepwear, Swimwear and Wedding Dresses & Bridalwear|
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