Reviewer Photos & Videos
I love them!!
I bought 3 dresses of the website, firstly it usually take a while for my items to reach me as we are classed as 'remote' so I was expecting at least a week and a half before I seen them expressed posted. They arrived within 4 days! Magic, that never happens.
I run usually a 8 and I got a M and S they both fit comfortably. Maybe more so the S
One print was slightly different coloured to what I was expecting but it's still nice the other 2 were super lovely aswell!
2 of them (the same style dress, different print) were a little shorter than...expected, model was 163cm tall same as I and the dress wasn't a full maxi it sits about 150mm of the floor. Still I love them that much that I'm not really bothered about the length even though the photo it looked full length.
Outstanding Customer Service
I purchased a dress from the Esther Luxe range as a potential bridesmaid dress which I received to my address within 24 hours of placing the order! Unfortunately the dress wasn’t suitable and I needed to return it but I had some trouble lodging a return from my end, I emailed customer care and within hours I had a response from Ella who had not only responded so promptly but had solved the issue for me with no problems whatsoever! Outstanding delivery and service all around!
The photos on their website look very different to what comes in the post. Sizing is all over the place some sizing massive some tiny, alot of the colours and materials look very different in person to the photos and they don’t offer refunds. Who in the 21st century doesn’t offer refunds? It’s then $8.95 every time you have to send an item back and now they are accusing me of putting a mark on a dress that I had out of the plastic for 2 minutes to try on only to send back because it is completely see through! Have been ordering online for years...and am extremely careful when trying things on. Once you place an order you receive a confirmation email then nothing, no tracking email have to contact them every time to ask for it. They also use a delivery service that delivers till late at night well past the closing hours of most business so twice my package got returned to them because my work was closed. I was unable to put my home address as I work full time. Will never be ordering from them again.
The clothes that I received were fine however they weren’t as nice as the clothes in the photos on the website. The filters on the clothing are incredibly misleading. Colours were way off and fit details were different. I purchased a blue dress and when it arrived there was a strong orange tone through the blue which didn’t suit me. The white dress was instead light blue too. Misleading!
As shown, nice quality dress
The dress I purchased from Esther and co is slightly large for me (I ordered my standard size) but it is wearable and of a nice quality. I was able to find a discount code and the order arrived quickly, overall very happy with my purchase.
Not worth it. I've spent too much time and money on this store. There are so many better ones our there.
This store has terrible clothes that do not match the description. I've bought so many dresses for here and returned them all for a credit and picked another that is equally bad and the cycle continues. Dresses that are supposed to be floor length yet come up to my knees, ones with weird shape cut outs that they strategically hide in all the photos. Even ones where the seams are different on one side of the dress to the other so you feel twisted in the dress. I'm keeping this last dress because I can't be bothered going through this process with them again but I don't love it.
I am really disappointed with the dress I purchased. My biggest issue it that the product I received looks different to the images on the website and the quality of the fabric used is not worth the cost of the dress. I cannot make a judgement of the store after one purchase, but I am not willing to make and further purchases from this online store.
No refunds, only store credit = no thanks!!
A bit crappy to only offer store credit, not a refund for returned items (unlike EVERY other clothing shop I have ever purchased from)! I should have read the terms of sale, however I buy a lot online and have never had this before. I won’t be purchasing again, as just too risky buying clothing that can’t be easily returned.
Poor quality and deceptive
The first time I placed an order with Esther, I was lucky, the dress I purchased looked amazing and fit me perfectly!
Since then, I have placed two seperate orders for several items and both times I have been really disappointed. Esther uses HEAVY filters on the photos of the garments on their website, so many of the items were a completely different colour than shown online. The sizing was very inconsistent, I am normally a small size 6 so I ordered the smallest size available in everything I purchased. Some items were way too small for me an...d some were absolutely massive. Overall, the quality is poor and cheap too. And worst of all, they don't offer refunds! Normally I avoid online retailers who don't provide refunds, however I got sucked in with my first purchase and now I am stuck with more than $100 in credit that I don't want to use!
Totally in love!
Esther & Co. is my absolute #1 go to for gorgeous and great quality clothing! Their range is endless, the website is super easy to navigate, postage is super fast, and every time I open up my goodies it’s like Christmas :D
The reviewer stated that an incentive was offered for this review
Beautiful dress, upsetting refund policy
A beautiful floral dress that has just hit the online store -'Laura dress'. I am 5'3 and it comes down to my calves, just below the knee. Its a lovely dress, just not not my style with the one sided strap. Such a shame about the refunds/returns policy, if I had of known they only do store credit, I likely would not have purchased the dress. A plethora of online retailers have a phenomenal refund policy whereby you can purchase an item with ease, if it doesn't fit/unflattering, its simple to return and you get a refund. You are also much more likely to shop there. Immensely dislike the idea of store credit.
Designs lovely - colours of garments different to photos displayed.
I have really enjoyed looking at Esther & Co online. I have bought a couple of items, but they haven’t been so good for me, so I’ve had to send them back. I do not like the idea of store credit, as I feel if you have returned a garment - you also need to be refunded. I don’t know why shoppers accept this.
Colours of garments look totally different to what the pictures are, so that makes me more hesitant to buy.
Everyone comments when I wear an Esther blouse!
I adore your blouses. My second order the same blouses (different colours) were too tight in the arms though. They were exactly same size wise but maybe to do with that batch? That’s my the only downside.
I always get compliments when I wear your blouses!
Questions & Answers
I recently bought a dress. It’s lovely and reasonably priced. Small or not so small issue for me is that it clearly says no iron on the label. How do l iron it as it clearly needs to be ironed. It’s not a flimsy material so not sure why l can’t iron it. Any workaround to this? It’s a formal dress and needs to be ironed!!! Helen
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$125.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label and Variety of Labels|
|Buy Now, Pay Later Options||AfterPay, OpenPay and ZipPay / ZipMoney|
|Clothing Type||Formal / Cocktail, General / Everyday, Pyjamas / Sleepwear, Swimwear and Wedding Dresses & Bridalwear|
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