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OK product but terrible customer service
I purchased this robovac only a couple of weeks now only to discover on the first day of using it that it wont work on my carpet. I read through the manual and website and couldn't find a reason as to why it wouldn't be working. I have to this day tried contacting Eufy FIVE times for some assistance and have not heard a thing. This is completely unacceptable due to the high price tag of the item. I would expect much better customer service and a robovac that actually works on capet.
Purchased in August 2021 at JB Hi-Fi Online Store.
Love it - has really made life easier
We have a big dog that lives inside and leaves hair so I’ve been vacuuming daily.
The robovac has done an excellent job and saves time.
It has a little blade on the device to cut any hairs caught in the roller otherwise it doesnt pick up everything….
The clear plastic flap is delicately attached and needs care…
Not used the mop yet..
I do need to use it daily as it doesn’t have an empty alert function
Alerts are sent if it gets caught in shoe laces or stuck which doesn’t happen often
Purchased in May 2021 at JB Hi-Fi Retail Stores for $850.00.
Scratched wood floor after 2 days
Don’t buy this if you have wood floors. The rubber strip came off the bottom on the second day of use, which then resulted in the vacuum leaving perfectly straight scratch marks on our wooden floor!
Also has no sensor to know when it’s full so it just keeps vacuuming, and you can’t program it to just do a section of the house on a schedule, you can only schedule the whole house at once. Gets stuck on shoe laces and cables.
Good points are it’s quiet has excellent mapping of the house, cleans very well (we have dogs), is quiet and easy to use.
But damaged our house, so not happy.
Purchased in January 2021 at JB Hi-Fi for $779.00.
|Category||Robot Vacuum Cleaners|
|Bin Capacity||0.45 L|
|Features||Mopping Function and Wi-Fi Connectivity|
|Running Time||150 min|
|Charging Time||6 hours|
|Dimensions||325 x 325 x 723 mm|
|Manufacturer Warranty||1 year(s)|
- GTIN12: 848061059939
- MPN: T2190T21
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