Eureka Furniture QLD, Oxley

KAYE was why I came back to Eureka Furniture. Her service was so open, generous and professional. She never once judged me by what I was wearing. Which was a pair of worn denium shorts and T shirt. I was told by a manager that what I was looking at was expensive and there was something cheaper I could look at. I smiled, shook my head and walked off and spent $8000. Thank you KAYE for your excellent service.

If I could give 0 I would worst decision ever made we bought a sofa paid for big mistake, delivery came the delivery drivers could not get it up the stairs, they took it back to the warehouse , I asked them if I would get a refund they were confident I would , a week later I m battling with them they want to give me store credit , why would I… Read more

want a store credit , the sofa wasn't damaged unpacked , they are refusing to give a full refund , the customer service in the Oxley store is non existence , would not recommend this company

If I could give 0 stars I would. I am completely disappointed by my experience with Eureka and will not be purchasing anything else from this store. I have emailed customer service and have had no reply. See email below. "Hi, I placed an order with my partner on Monday last week. When we spoke to the lady we ordered a left sided chaise and… Read more

today when the lounge was delivered a right sided lounge arrived. We are very frustrated with the service from Eureka, particularly as the right lounge won’t arrive until Wednesday now (with no particular time provided). This is very disappointing as I will now have to take a days leave with no pay due to a mistake from Eureka.

This is my first time purchasing a lounge through Eureka and at this moment it will be the last time I do so. I walked in on Monday afternoon 45 minutes before close and I felt quite rushed to make a decision. Once I went to the counter the lady rushed through my sale very quickly and didn’t offer the additional warranty that I could purchase. I later called and asked about the insurance and went out to purchase it the morning of the delivery of the lounge. Unfortunately I then had to tell the delivery guys that the wrong lounge had arrived after they had carried it up three flights of stairs. It has been a very disappointing experience and now my work will be impacted with the earliest delivery being Wednesday (also going 5 days without a couch as we organised/ payed someone to remove the old lounge):

The lady I spoke to this afternoon advised that I should email your customer service, as the experience has been disappointing to say the least".

The lounge was mean't to be delivered tomorrow (2nd attempt) and I received a text message this morning stating that the "couch failed quality control" and that the "process will be all worth it once the lounge arrives". I am very disappointed to say the least, I have cancelled work waiting for the lounge twice, and I don't feel heard by Eureka as they don't reply to my emails. Very disappointing, and I don't feel like the company puts customers first.

Chelsea was such a lovely worker…she was incredibly helpful and knowledgeable about the products in store (and even the products she didn’t have on the floor) Show details

Chelsea was incredibly helpful and genuine; an absolute asset to the store. Made buying furniture an easy and enjoyable experience in comparison to most sales persons we have experienced before. Show details

Great customer service, nothing was too much trouble, prompt communication, delivery guys were on time and were friendly and helpful and offered assembly advice which was accurate.

Update: The couch cushions slip constantly which is really annoying. Tried to get this fixed but they don’t know how to fix it. I also found Workmanship not polished with many threads of cotton hanging from cushion covers. I don’t recommend this couch. I still stand by [Name Removed] though. Old review below. (A beautiful looking comfy couch.… Read more

Only received yesterday - looks like good quality feels like good quality. See how it wears but thinking will wear good. I went to many other furniture shops but [Name Removed]’s service was what helped me buy. [Name Removed] is genuine with kindness and I purchased from him for these qualities. Delivery people were amazing also and they set the couch up without any hassle. I recommend to use delivery with these guys)

My experience in store was a 10/10 however I was extremely disappointed when collecting as no one would help my load my Ute. Apparently company policy. I tried asking questions on how to use the straps, I didn’t want the employee to do it just show me. Sorry but you need to review your policy as a little help goes along way. Show details

Chelsea presented a vibrant and engaging personality, delivering an exceptional solution tailored to my needs. She demonstrated professionalism by clearly explaining the details and providing outstanding customer service, a quality that is increasingly rare to find today. However, unfortunately their delivery dock where you have to pick your items… Read more

up to is outstandingly poor service in all aspects. We received a barrage of abuse off their delivery team to vacate the premises as they decided to secure their store room 10 minutes early. Abysmal customer service on that front and Eureka did not want to claim them as "their staff" but rather outside contractors.

Amber & Riley at the Oxley store were fantastic! Took the time to understand what our needs were and happy to talk through options, and share professional opinions. No pushy salesman tactics, just genuine conversation and a few laughs along the way. If you need help with your next furniture purchase, we recommend these guys. Thanks again! Sarah & Andrew Show details

Thank you for your help, I am thrilled with my new furniture and can't wait for it to arrive. I appreciated your support and patience while we chose what will be best for us and our house, there were so many gorgeous pieces available.

Firstly what a beautiful clean, well set out store. The eye to detail on the displays is wonderful and very well thought out. I was assisted by Chelsea, who was an absolute pleasure to be served by. She was very knowledgeable and helpful. She has wonderful customer service skills and is a very polite young lady. I am in the process of upgrading some of my furniture and I will definitely be back to make my purchases in the very near future. Show details

I had a wonderful experience shopping at Eureka Furniture Oxley. Chelsea is a wonderful young lady and very helpful in her knowledge of the products in your store. She is also a very happy and positive young lady and it was an absolute pleasure to be served and assisted by her. The store is set out beautifully and is easy to navigate and i love… Read more

the eye to detail throughout the store and how the products are displayed. The range of products is fantastic. I will definitely be returning to make the purchases I was quoted on. I honestly couldn't of been happier with the wonderful customer service I received. Chelsea is definitely an asset to your team.

We were looking for a new dining table and chairs, plus an entertainment unit, and found the perfect combination with help from the wonderful Yana. She showed us lots of quality options, listened to our needs, and even arranged specific delivery options to suit us. We're definitely fans of Eureka Furniture. They have great quality furniture and plenty of choices. Show details

Chelsea provided brilliant customer service. She was attentive, knowledgeable and respectful. She made the buying process super easy for us - even if it was just accessories she really did put 100% effort into our service! Highly recommend this eureka street! Show details

Sales staff were super helpful with helping us pick out our new look, letting us go so far as to practically re-arranging the store so we could visualise the end product and super flexible and patient with our indecisivness and fitted our delivery window to best suit us. The delivery team was great, they arrived well within the delivery window… Read more

and called with a 30 min warning so we could be best prepared for them. They were quick and efficient with the setup and left everything neat and tidy when they left (more than I can say for the house when they arrived, being in the middle of renovations!).

Overall, had a great experience here which was a pleasure

Will always shop at Eureka. Love supporting another Australian owned business! Just an average Australian family looking to refurnish their home - we knew Eureka was a little out of our price range but we got some great deals from Chelsea who gave us some discounts and helped us organise the room by drawing out our existing furniture which was… Read more

great. Also suggested the little foamy material pads for the bottom of your existing chairs to stop the screeching when the kids jump off - great idea. Loved the service the staff seemed happy to be there and overall it was a great vibe!

Staff were so approachable and helpful, I was moving furniture around to get an idea of a setup for my outdoor deck, which wasn’t an issue at all. Will be shopping there again at Oxley Show details

Very easy to navigate the store to find what I wanted. Very satisfied with the range of products available. More than happy with the quality of products I bought. Thought the ladies in the store were friendly and very helpful.

Greats service and great products – Staff were very helpful and arranged for us to have the furniture delivered to the Bundaberg store for delivery to us. Staff knew their products and fully explained the delivery process to us, so there were no hiccups. They sell good quality solid furniture. Show details

Exceptional service – The assistance from the team was excellent, both when “just looking” and then when purchasing. Smiles and laughs and genuine great service. Show details

Shopping for those who dont like to get a bargain – [Name Removed] was a customer service expert - Pity he doesnt know how to use a calculator. who was fantastic, friendly, informative, answered all our questions with patience, quick service, great pricing of a package deal. Pity he doesnt know how to use a calculator. Then to cover his mistake he adjusted the number of chairs we wanted so… Read more

we didnt pick up on it till delivery. So not happy Cant wait for it to arrive next week as that is when we were available to receive it. Bring on Summer

Found something unique – I came in looking for storage for books and folders for our home office. After looking around I was approached by the staff and when I explained that I wanted something eclectic I was immediately shown exactly the sort of bookshelf I was after. I’m really happy with the piece. It’s the bright point in our otherwise plain office.