faulty product and terrible service
We bought this cooktop around February and then 2 weeks after it suddenly cracked. We contacted both goodguys and Euromaid and they both have not contacted back to us. Euromaid even made it our fault that it broke and they didn't send an inspector to check the product. Goodguys also said the warranty doesn't work even though we paid extra for the warranty. Its been almost 2 month but still no reply. We are very disappointed with their customer service.
Cooktop element turns of
Each time I try to use duel element cooktop to cook steak element turns off and then back on after 20 seconds.no hot enough for steak,
Dangerous oven. Terrible service if faulty.
We purchased this oven new 12 months ago. 4 weeks ago the oven door exploded sending glass across our kitchen. SO DANGEROUS.
It took 3.5 weeks for anyone to do anything about it - no one from euromaid were able to be contacted. No reply from Facebook, emails, telephone. No apologies for putting my family at risk, AND we are out of pocket about $500.
Needless to say, we will NEVER buy a euromaid product ever again.
Dangerous - exploding oven glass door. Terrible (nonexistent customer service)
Oven is stylish and perferomance is amazing. Bought from harveys clearance at Broadmeadow on a factory 2nd discount and have been so very happys with my purchase. Would reccomend to any friend or relative. Spacious oven and enough burners for my big family. The timer is a little basic but all in all a great stove.
Stunning design and performance.
Basic timer options.
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Excellent Oven and Cooktop
I purchased my Euromaid for my new kitchen about four months ago. It was installed about three months ago and I have used it many times. Once I figured out how to clean the glass cooktop without damaging it, cleaning it is a dream. The oven works well but as with all big ovens, takes a while to warm up. (I purchased a little bench top oven to use for small things and save myself some electricity). Overall, though, I am really pleased with it. I love the timing feature where I can put something in the oven and it will turn on and cook to finish at the time I need it ready. As long as you allow for the oven to warm up, it is a really nifty feature. I would definitely purchase it again.
Neat and easy to clean.
Hasnt worked since I bought it
I have not even been able to use the oven since I bought it.
Electrician connected the oven and the hotplates, clock and timer worked perfectly however the oven would not heat.
I rang the srevice department who sent someone to my house at a cost of $140. Service technician advised the oven was faulty and to contact the warranty department who would arrange for a new oven.
I then had a phone call from the service technician the day after stating that Euromaid belive the fault is with my electricity and not the oven, even though when he was at...
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