Extreme disappointment - cooktop very inadequate
I have been using my new euromaid-cs90s for just over two months. Although the oven and grill seems to work well, the electric cooktop does not work properly. Cooking steak or chops with a bone takes forever! Even when I manage to operate the dual element, and cook at the highest temp possible, my meat barely sizzles. In addition, it takes a very long time to boil water. Such a disappointment. Please do yourself a favour and avoid euromaid.
Furthermore, when I chose to contact manufacturer rather than just posting my review, they wante...d to provide a service call (warranty) that I would have to pay for if the product is working the way it should. I hope this irony is not lost on anyone reading this review. So I explained that I believe the cooktop is actually working correctly according to euromaid standards but it is in fact way below the most basic consumer standards. There is no point in paying for the privilege to confirm that this bad review is justified. I urge all potential customers to read other reviews that confirm my complaint. The euromaid electric cooktops do not achieve hot enough temperatures to cook food at a reasonable standard, in a reasonable time or a reasonable temperature. Find something else.
Very poor replacement service
About a month ago the outer glass door exploded/shattered it was very lucky no one was hurt. We placed a service call and had to wait 2 weeks before a technician visited and confirmed it was a warranty issue and needed a new door. We were assured that this would be remedied as soon as the technician had confirmed the issue and we decided not to take further action under consumer rights. Euromaid needs to seriously look at its service partners as a 5 week delay for a faulty product is unacceptable. I would be happy to discuss my service issue with a Euromaid representative directly but struggle to find a contact.
Brought this stove because at the entree level price as is what i can afford on pension. For 1,500 after installing we discovered the timer was not working. I got straight onto eromaid and was presently suprized how good and quick they refereed us to a local person. Also with follow up phone call few days later to see if the issue was resolved. The manual i received with the stove was pretty much non existing their good info on installing the stove and lost 2 of my good Pyrex dishes due to fact that there was no information in the manual didn't...explain where the heat zones were in the oven. So worked on the old principle the heat is at the top of the oven. Big mistake. The heat is at the bottom of the oven but no information in manual. I love telescope shelf but they have not thought this though, doesn't allowed for my cast dutch oven to clear the top ridge of the oven. With the lid on so have turn the lid so the knob is inside the pot. I am not sure if the shelf can be moved as there no information on in the manual but if at this entree level product but i expected a little more thought into this. Also the oven dial is in number not temperature so you have try remember what each number represents. Be it will probably see us through but i think these issues need to be addressed. It is a 90cm 5 burner with middle wok burner and heat burner but no information on simmer burners. So been bit of trial and error but its probably a good basic stove but even for this it needs and few issue resolved.
Freestanding stove wide oven
The style looks great but the cleaning is just impossible no matter how much I clean the oven part on the outside it stains and has a gap between the glass and outside frame which fluid drips and is so hard to clean, we had a stainless steel housing installed around it to stop food falling to the sides or back. cooking stove top is ok however it marks quickly and anything burns and cant get it off the top without leaving marks behind. We had a custom made St George oven before which got too old but so do miss its simplicity.
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I bought my free standing Cs9os new was just out of warranty by two months when the glass shattered in the door I phoned Euromaid and told to send photographs of shattered glass Which I did and was told by Euromaid they would supply the glass I had to pay for the labour I was not happy about this so I contacted ACCC and told in no way would I be out of pocket this is a fault and manufacturer must cover all costs. Faults like this are covered by the Statutory Warranty brought in by the Government.
Today the glass was replaced and was told this happens lot I hope not to me again. I think there should be a recall of these free standing stoves. Not happy when you hear it happening to others more than once. Service poor until I mentioned ACCC
Cooktop element turns of
Each time I try to use duel element cooktop to cook steak element turns off and then back on after 20 seconds.no hot enough for steak,
Questions & Answers
Hi, where can I buy just the ceramic cook top for euromaid cs90s
Mine just cracked
This is a message for Product Review. I have previously told you I am not an expert that can be called upon to answer questions about Euromaid products, nor am I a volunteer or being paid to provide a service. You have sent requests to me to answer questions such as this on several occasions despite the fact that I have asked you to cease. I will now block your emails and report them as spam. You should have listened to my objections and requests that you cease and desist instead of forcing me to take this step.
Hi Lawrence, Thank you for your question and I’m sorry to hear that. The part number for the CS90S is 4490930013. You can order parts by visiting our on-line webshop @ https://spares.glendimplex.com.au/. Thanks
Hi I have a Euromaid glass cook top and cant find the model number on it and we seem to have lost the box
The problem I have is that the right hand front element works ok until left hand front dual element is used and then the right hand one goes off . It come back on as soon as the dual one is turned of .Not sure how old it is but we purchased it new a few years ago.
Hi Peter, I'm sorry to hear that you cook top is not working. I will reach out to you directly to get some more information. Thanks
I bought a house with this stove already installed. The glass cooktop is lifting on one side. How do I go about fixing this?
Hi Kayte. What do you mean by "lifting on one side"? I presume you don't mean the glass surface is bending, but that the bench is no long flat and therefore not supporting the cook-top all around. If so then you should check why the bench surface is distorting. Perhaps water is getting into the material of the bench-top and making it swell. If the bench surface is swelling them you need to have it repaired and sealed. The only other cause I can think of is that there is something under the cook-top which is pressing on the underneath of the cook-top and lifting it. I doubt very much that the problem lies with the cook-top. Because I can't inspect the cook-top installation I can only make these suggestions. Regards John
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|Features||Child Safety Lock and Cooling Fan|
|Dimensions||865-920 x 900 x 600 mm|
|Max Temperature||250 °C|
|Number of Burners/Zones||5|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Stainless Steel|
|Release date||Mar 2011|
- GTIN13: 8690842355707
- MPN: CS90S
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