faulty appliance, unhelpful replies from customer service
same problem as everyone else, don't bother with the Euromaid brand,or others stocked by glendimplex.
3 months worth of use u'll get out of the dishwasher,then its off to the dump
Purchased in June 2020.
bought from appliances online around march 2019. Stopped working January 2020, now August 2020. still waiting for it to be operable! Since January: Electronic board replaced,waiting on new LEDs, but you can use it the repairer says.. no we can't, because inlet hose leaking AND machine doesn't heat water..... All with machine under warranty. Stay away from euromaid dishwasher! Had same brand washing machine for over 7 years though and is fine, go figure! Won't be risking euromaid again though
Purchased in March 2019 at Appliances Online.
- DR14W (White)
Bought the DR14W model. Looks and feels plastic/cheap. Fairly noisy but our lounge area is not close to the kitchen so we did not mind. only a few days after the warranty finished, the machine stopped working and when we rang the seller, they suggested to buy a new one. We expected the machine to last a bit longer that the warranty but obviously that is not the case. If you want a reliable decent machine, then this may not be the one to buy.
Don't buy a euromaid dishwasher.
Don't EVER buy a Euromaid dishwasher. After weeks of trying to contact them, and finally getting through, they are most unhelpful and rude. We have had nothing but trouble with this machine days after warranty ran out.
Purchased in February 2018 for $699.00.
not happy jan
just had a new Euromaid dishwasher installed. put it one after dinner last night 7pm woke up at 4.30am hearing a humming noise coming from the kitchen only to find the dishwasher had stopped after the first wash and did not drain or finish its cycle, guess we got a lemon. i wouldn't recommended this brand
Purchased in November 2019 for $469.00.
Same problem as many others. Doesn't work after 3 months.
Worked OK for 3 months. Noticed the electricity bill went up over that period. No biggie, its a cheap machine with a pretty average energy star rating.
Then all of a sudden it stopped cleaning and just sits and hums.
Reading through reviews and comments here reveal its a common problem and likely a design flaw, as to get it working you actually need to pull it out from the cabinet and tip it forward while it is running to drain wherever water has accumulated.
It does not seem safe that a sealed machine could possibly leak enough water into...
Purchased in July 2019.
Didn't last. Terrible customer service. Almost 6 weeks to get fixed.
Worked alright until it stopped working.
Wasn't cleaning the best after only owning for 3 months. At the 4 month mark, it doesn't even turn on.
This is extremely frustrating.
It has now been 8 days without a dishwasher. Been told technician will come out in another 2 days and then contacts Euromaid to see what they want to do. With 5 children, this is really inconvenient.
All up it took 6 weeks to get the dishwasher repaired.
Was supposed to be repaired 2 weeks ago but either the repairer ordered the wrong part, or Euromaid sent the wrong part.
Will never buy a Euromaid again.
If it breaks again, I'm throwing it out. Not worth the stress and 6 weeks to be fixed.
Tried mediation before posting this, but Euromaid didn't give a crap.
Purchased in April 2019.
Third issue in 18 months
First issue 6 months after purchasing - wouldn't drain. I was told to pull it out and try tilt it forward. Unfortunately, not an easy process as the our hoses have to be all disconnected as they are only just long enough to reach it plugged in. I paid for a handyman to come and assist as it was a 7 day wait for a technician. Tilting it forward did fix this.
Second issue today - wouldn't drain. Once again, I paid for a handyman to come out and assist. He checked all hoses. I thought this has fixed the issue as it seemed to work for the prewash cycle.
Just went to put a load of dishes in. Now humming once you turn the power on - a cycle hasn't even been selected.
Would I buy a Euromaid again - absolutely not.
Purchased in May 2017 at Appliances Online for $445.00.
Not a reliable dishwasher
We recently bought a house which had a new Euromaid DR14S dishwasher installed. Each time we have used it there has been at least a couple of dishes that have not cleaned at all. We have tried various configurations and different wash cycles. Nothing works. These are bowls and plates not cooking dishes that aren't being cleaned. We never had this problem with our previous dishwasher. Will not consider buying this brand of appliance should we need to buy any in the future.
Purchased in October 2018.
- DR14S (Stainless)
Terrible, did not clean dishes from day one. No contact from Euromaid
We have owned this dishwasher for around 6 months and have never had it clean our dishes properly. Over 60% of dishes from each wash need to be re-washed or hand washed. Dishes always come out still dirty or covered in dirty residue. No difference on any of the wash settings or with different powders or tablets. I have tried to contact Euromaid via their website on three occasions over the last few months and have not had any return contact. Very dissapponted in the machine especially after all the good online reviews and particularly dissappointed in the service.
Avoid - keeps breaking down
I strongly advise avoiding this machine. Save a little longer and buy from a more reputable brand. This machine keeps letting us down and it's a real pain making ourselves available for a technician each time. We are busy people with a family and we just don't have the time to keep waiting for technicians who ALWAYS have to visit twice as they never have the parts first time.
- DR14W (White)
7 days after installation, the knurled portion of the water inlet hose detached from the hose. About 2 weeks after I first made contact with the manufacturer (during which time 6 or 7 more calls were made and the standard reply was waiting from the technical department) before I was told that the hose was not cover under warranty because it had snapped. What was most frustrating was that the manufacturer had dismissed the claim for warranty based on a photograph I had sent to them. There was no testing of the hose or close up scrutinizing of the hose.
- DR14S (Stainless)
We have had a very poor experience with this model. It faulted within two months. The unit was replaced under warranty, as the required part was out of stock. Then the warranty replacement faulted with the same issue within the next six weeks.
To Euromaid's credit - we have now received a refund / in-store credit. Needless to say, I will not be purchasing a Euromaid after this experience. But well done to the customer service team that went through the efforts to help us be able to now purchase a different dishwasher model altogether.
Waste of money! Broke within a few days, still waiting for it to get repaired
Worked for the first 2 washes, then completely stopped. Even the first two washes, it didn't dry the dishes at all.
Total waste of money!!!! Still waiting for it to be looked at for repair. Wish I could just get my money back as I know this is going to just be a headache appliance.
Save your money
Piece of crap. Service when you have a complaint is non existent. Have spoken to someone twice and waiting for a call back. It is to the point that I don't want this piece of crap. Just give me my money back. Oh by the way. It's only a couple of weeks old!! I will keep putting honest reviews on here until something is done and I am rid of this lemon.
Questions & Answers
Hi. I just bought DRW14 second hand from a builder renovating an apartment. Only $50.
I’m running it now, empty, before disconnecting my 15 year old broken Miele. Has drained then filled and now washing. Tips so far is run with top quality tablets, rinse plates thoroughly, clean fitter regularly. Any other tips? Any tips on installing?Looks straightforward. Thanks. Matt
It is best if you use it on the hottest setting as I noticed many reviews complaining of not drying completely. This will be eliminated if used on highest setting. Brilliant machine!
Up and running. Ran it on quick 60 degree setting. Wow. Everything came out beautifully. Just as good as our broken Miele did. But the Miele was 15 years old. It seems this one couldn’t be older than 5 years since first manufacture based on date of reviews. My sister just told me she has the exact model. Bought in 2016. After her Bosch broke down. She decided to buy cheapest dishwasher she could find and now it’s the best dishwasher she has ever had. Has never needed a repair in 5 years. But then she has never had a Miele. I feel Bosch is not a good make to compare to.
My sister says always make sure the rinse aid is filled for good results. It appears this model pops the tablet out in the first wash cycle. When the modern tablets are meant pop out after the initial first wash sequence in a cycle. So that the rinse aid ball I. Centre of tablets lasts through to later sequence. I’m thinking with this model you need to use tablets or powder with no rinse aid and keep rinse aid compartment topped up.
We have purchased a new dishwasher DR14W but it isn't drying the dishes, it is washing and draining but the dishes are still wet.
Hi Ian, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at email@example.com
|Category||Freestanding Dishwashers||Freestanding Dishwashers|
|Features||Cutlery Rack, Eco Mode/Wash and Height-Adjustable Upper Rack||Cutlery Rack, Eco Mode/Wash and Height-Adjustable Upper Rack|
|Number of Place Settings||14||14|
|Water Rating||5 star(s)||3.5 star(s)|
|Water Consumption||15.4 L/wash||15.4 L/wash|
|Energy Rating||3 star(s)||3 star(s)|
|Control Panel Position||Front||Front|
|Maximum Noise Level||54 db||54 db|
|Number of Programs||5||5|
|Colour / Finish||Stainless Steel||White|
|Dimensions||850 x 598 x 600 mm||850 x 598 x 600 mm|
|Manufacturer Warranty||2 year(s)||2 year(s)|
- MPN: DR14W
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