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Euromaid WM5

Euromaid WM5 Questions & Answers

MPN: 35904118
3.8 from 76 reviews

220 questions from our users

Harry h

Harry hasked

WM5

My wm5 is about 9 years old. It washes but stops at the rinse cycle . Also the the spin cycle on Cain and spin will not work
Can you please help me

1 answer
Euromaid
Rachel A.Euromaid

Hi Harry, Thank you for reaching out to Euromaid. Please contact our customer care team on 1800 444 357 with the model number of your washing machine and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Rhys S.

Rhys S.asked

WM5

8364 error code

No answers
Tracey L.

Tracey L.asked

WM5

I have a euromaid WM8. It will not stop, it get stuck on 1 minute. If I turn it off at the wall I can’t get the door open no matter what. What is happening.

1 answer
Euromaid
Rachel A.Euromaid

Hi Tracey, thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your washing machine and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

JJ S.

JJ S.asked

WM5

Hi there... please help, my Euromaid WM5 is working.... I load the machine, add washing liquid, close the door, push start & it starts to go but then quickly stops (it starts to go for literally 3 seconds before it stops) I don’t know if there’s a blockage or what????? Thank you.

1 answer
Euromaid
Rachel A.Euromaid

HI JJ, Thank you for reaching out to Euromaid. Please contact our customer care team on 1800 444 357 with the model number of your washing machine and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Chan Y.

Chan Y.asked

WM5

Hi, I have a problem about there is water keep leaking out from my MW5's drain pipe and how to pull out the drain pipe from the washing machine?

1 answer
Euromaid
Mitch H.Euromaid

Hi Chan,

please give our customer care team a call on 1800 444 357 so they can assist :)

Amir

Amirasked

WM5

Water coming out when final spin is on! Coming from draw where you put detergent

1 answer
Euromaid
Mitch H.Euromaid

Hi Amir,

Please give our customer care team a call on 1800 444 357 and they can assist :)

Damo

Damoasked

WM5

I have accidentally unscrewed the door lock and it has dropped into the machine. Is there a way to retrieve it so that it can be fixed ?

1 answer
Euromaid
Mitch H.Euromaid

Hi Damo,

please give us a call on 1800 444 357 to discuss :)

Miichael

Miichaelasked

WM5

Hello, the machine stopped working with the timer stuck on 1.28 mins to go. Is the electronic board replaceable ?

2 answers
Mylo N.
Mylo N.

The only time mine ever stopped that was when the water pressure dropped. Check your input taps and also the filter drain down at the bottom front of the machine first.

Euromaid
Mitch H.Euromaid

Hi Michael,

its easier if we speak over the phone, please give our team a call on 1800 444 357 to discuss :)

Kevin

Kevinasked

WM5

WE had this WM5 euromaid for 4 years now and it's getting an issue where after the daily express it ENDS fine but when we go to RINSE, it get's stuck on start status then when we try to cancel, it get's stuck on "Start" symbol flashing.

Thanks
Kevin

2 answers
Euromaid
Mitch H.Euromaid

Hi Kevin,

Sorry to hear, please give us a call on 1800 444 357 so we can discuss with yourself over the phone :)

Kevin
Kevin

All good, I found out that the issue was with the door lock not recognising that the door is closed. Was able to fix it myself following this guide:
https://www.ifixit.com/Guide/Repairing+Door+Interlock+Metalflex+ZV-446/14146

Hope it helps anyone in this thread.

Tags: Euromaid wm5 door sensor repair Metaflex zv-446

Shattie S.

Shattie S.asked

WM5

Why won’t the machine drain all the water at the end of the wash cycle?

1 answer
Euromaid
Mitch H.Euromaid

Hi shattie,

sorry to hear, please give us a call on 1800 444 357 to discuss over the phone :)

Leo Y

Leo Yasked

WM5

Hi team,

I have a WM5 and whilst its been a good washing machine, over time its become louder on the spin cycles (banging noises) and has rusted above the door and along the bottom of the unit. Its have this for approximately 3-4 years, so I understand that it is now out of warranty.

Is it normal for the machine to rust? Surely a washing machine would be galvanized? More than happy to send photos through if need be.

2 answers
Euromaid
Mitch H.Euromaid

hi Leo,

sorry to hear, can you please contact us on 1800 444 357 to discuss a resolution for you

thanks

Leo Y
Leo Y

Cheers Mitch! I'll give the team a buzz to discuss this.

- Leo

Sarenia R.

Sarenia R.asked

WM5

My machine continuously fills with water. I start a cycle and within 10 minutes the display shows "END" but still keeps filling with water. So my washing is getting wet but not washed

3 answers
Euromaid
Mitch H.Euromaid

Hi Sarenia,

Sorry to hear, can you please call us on 1800 444 357 as it will be easier to troubleshoot over the phone

thanks

Andrew H.
Andrew H.

same problem, did this get answered?

Euromaid
Mitch H.Euromaid

Hello Andrew,

Sorry to hear, can you please call us on 1800 444 357 as it will be easier to troubleshoot over the phone

Sean H.

Sean H.asked

WM5

We have a Euromaid wm5 and it stopped midway through the cycle. We have tried all the reset advice below (hold the start button etc) but no improvements. When holding down the start button there is no audible noise. When we turn back on (cotton cycle) it shows 2.30 (time) as expected, but no spin speed or temp. When we shift the dial nothing changes and when we press start nothing happens. Is there another way to reset or what should we do?

2 answers
Euromaid
Mitch H.Euromaid

Hi Sean,

sorry to hear, please call us on 1800 444 357 to discuss as we can troubleshoot over the phone with yourself

thanks

darryl
darryl

hi Mitch, i just read your issue with your washing machine, mine does the same, were you able to get any answers from euromaid? i'm thinking it's the mothrboard. thanks darryl

Artanolo G.

Artanolo G.asked

WM5

My name is Alexey

Hi my machine says error code “C on” what does it means?
Pls reply ASAP. Thank you in advance.

1 answer
Euromaid
Mitch H.Euromaid

Hi,

Child-proof lock is on.

This function protects the appliance from
being tampered by children. In this case, all of
the buttons are inactive except On/Off button;
by On/Off button you can whether stop or
resume (while child-lock on) the program of
your machine.
The machine is switched to child-lock by
pressing the 2nd and 4th auxiliary functions
for 3 sec. “C: on” (Child lock is activated) label
appears on the screen. The same symbol
will also be displayed whenever any button is
pressed while the machine is child-locked.
To deactivate the child-proof lock, press the
2nd and 4th auxiliary function buttons for 3
sec. “C:OFF” (Child lock is deactivated) label
appears on the screen.

Juz

Juzasked

WM5

Can you please tell me what an error code 07 is please?

1 answer
Euromaid
Mitch H.Euromaid

hi Juz,

that error could be multiple faults, please call us on 1800 444 357 to discuss further,

thanks :)

Sarah B.

Sarah B.asked

WM5

Hi my machine is about 5-6 years old and today it will not let me select a setting. When you turn it on its stuck on 14mins remaining with no other symbols. I've tried holding the start button down, attempted to change the setting and turned it off and unplugged but nothing is working. i also tried to call the number you keep posting, there's only a service request or spare part option, how do i speak to a human?

1 answer
Euromaid
Mitch H.Euromaid

Hi Sarah, sorry to hear.

Please call that number and select either option to talk to our team and they can run you through some troubleshooting steps.

thanks :)

yuxiang luo

yuxiang luoasked

WM5

the washing machine has not been working for two days. the start symbol keeps flashing. I try a lot of things including pressing start/pause for 3 sec and turn off the power then restart the machine. but still nothing changed

1 answer
Euromaid
Mitch H.Euromaid

hi,

sorry to hear, can you please call us on 1800 444 357 so we can discuss some troubleshooting over the phone!

thanks

Barney

Barneyasked

WM5

I have a Euromaid WM55 washing machine.
When I turn the power button on the cycle starts straightaway, and pressing the Start/Stop/ Pause button doesn't do anything.
I have tried turning the power off, changing to Cotton setting and pressing the Start/Stop button for 10 seconds, but no success.
Can you help?
Barney

1 answer
Euromaid
Mitch H.Euromaid

HI Barney,

Sorry to hear.

Can you please call our team on 1800 444 357 and we can walk you through some steps over the phone :)

Rodolfo

Rodolfoasked

WM5

How to replace drum bearing and seal?

No answers
Rita N

Rita Nasked

WM5

Hello, I have a Euromaid Front loader Serial number is 18-100203-09, i have tried all the temperature settings and it doesnt matter what i do the water is always hot!

can you please contact me at [email address removed] and explain what i can do?
there is not even hot water connected

1 answer
Euromaid
Ruben R.Euromaid

Hi Rita N,
I’m sorry to hear of your experience, could you send us you contact details via private message and we will get someone from our team to contact you.
Thanks

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