??!
6 photos
Euromaid WM5

Euromaid WM5 Questions & Answers

MPN: 35904118
3.7 from 79 reviews · View Statistics

227 questions from our users

Robyn wilcox

Robyn wilcoxasked

WM5

I broke the hinge on the door and brought a new one I took the door of but I am just wondering how to get the broken hinge out what screw driver do I use for those screws

1 answer
Euromaid
Rachel A.Euromaid

Hi Robyn, thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Tahnee J.

Tahnee J.asked

WM5

Hi, just now the door hood clamp spring came off the door, and we can’t figure out how to put it back on. Could you tell us how to do that as well as to properly align the door hood?
Thanks!

1 answer
Euromaid
Rachel A.Euromaid

Hi Tahnee, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Jeffrey H.

Jeffrey H.asked

WM5

Just finished the 39 minutes wash cycle and can't open the door

2 answers
Euromaid
Rachel A.Euromaid

Hi Jeffrey, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Laura R
Laura R

In case this washing machine is new and you are not aware, you do have to wait 3 mins after any wash cycle before you can open the door i.e. when the little ‘do not open the door’ symbol disappears.

Ann

Annasked

WM5

My euromaid WM 5 is stuck and it doesn’t matter which button I press nothing happens. I have unplugged it and left it all night. I don’t have the cancel option, my button says only stop/pause. The arrow is flashing and nothing I do changes the display.

2 answers
Ann
Ann

What do you suggest?

Euromaid
Rachel A.Euromaid

Hi Ann, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Farshid K.

Farshid K.asked

WM5

Hi, I wanted to cancel a program. I pressed and held Start/Pause bottom for 3 seconds the play symbol started flashing and never stopped! It flashed for ever even after I turned it off/on a few times and still is flashing so machine stopped working. Can you help me to fix this? Thank you

3 answers
Euromaid
Rachel A.Euromaid

Hi Farshid, , Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Farshid K.
Farshid K.

I tried to call this number many times but no one answered after more than 15 mins waiting each time. I also emailed my request but no response yet. Please advise how I can get this fixed!!

Euromaid
Rachel A.Euromaid

Hi Farshid, can you please send me a private message with your mobile number and I will get someone to call you thanks

Karen I.

Karen I.asked

WM5

My Euromaid WM5 keeps having water come into machine without pausing

1 answer
Euromaid
Rachel A.Euromaid

Hi Karen, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Lawrence

Lawrenceasked

WM5

My WM5 washer has started having issues. We’ve followed all the troubleshooting suggestions. Factory reset gives error codes 8354 and Eo5 alternately. Calling customer care is useless as apparently this code doesn’t exist on the system despite several people on this forum having the same problem. And the representative I spoke to was horrible and promised something she knew she couldn’t gdeliver as it’s not company policy. I asked my issues to be escalated to a department manager and have not received a phone call or any communication. This is just not good enough.

2 answers
Euromaid
Rachel A.Euromaid

Hi Lawrence, Thank you for reaching out to Euromaid, I am sorry to hear about your experience, can you please send me an email at rachel.anderson@glendimplex.com.au for me to investigate and provide you with assistance as soon as possible

Lawrence
Lawrence

Thank you for your response. I’ve sent you an email as requested.

Harry h

Harry hasked

WM5

My wm5 is about 9 years old. It washes but stops at the rinse cycle . Also the the spin cycle on Cain and spin will not work
Can you please help me

1 answer
Euromaid
Rachel A.Euromaid

Hi Harry, Thank you for reaching out to Euromaid. Please contact our customer care team on 1800 444 357 with the model number of your washing machine and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Rhys S.

Rhys S.asked

WM5

8364 error code

2 answers
Sean P.
Sean P.

This just happened to me. What solved the error code?

Euromaid
Rachel A.Euromaid

Hi Rhys, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Tracey L.

Tracey L.asked

WM5

I have a euromaid WM8. It will not stop, it get stuck on 1 minute. If I turn it off at the wall I can’t get the door open no matter what. What is happening.

1 answer
Euromaid
Rachel A.Euromaid

Hi Tracey, thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your washing machine and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

JJ S.

JJ S.asked

WM5

Hi there... please help, my Euromaid WM5 is working.... I load the machine, add washing liquid, close the door, push start & it starts to go but then quickly stops (it starts to go for literally 3 seconds before it stops) I don’t know if there’s a blockage or what????? Thank you.

1 answer
Euromaid
Rachel A.Euromaid

HI JJ, Thank you for reaching out to Euromaid. Please contact our customer care team on 1800 444 357 with the model number of your washing machine and they will be able to assist you further. Alternatively you can email us at customer.care.ha@glendimplex.com.au

Chan Y.

Chan Y.asked

WM5

Hi, I have a problem about there is water keep leaking out from my MW5's drain pipe and how to pull out the drain pipe from the washing machine?

1 answer
Euromaid
Mitch H.Euromaid

Hi Chan,

please give our customer care team a call on 1800 444 357 so they can assist :)

Amir

Amirasked

WM5

Water coming out when final spin is on! Coming from draw where you put detergent

1 answer
Euromaid
Mitch H.Euromaid

Hi Amir,

Please give our customer care team a call on 1800 444 357 and they can assist :)

Damo

Damoasked

WM5

I have accidentally unscrewed the door lock and it has dropped into the machine. Is there a way to retrieve it so that it can be fixed ?

1 answer
Euromaid
Mitch H.Euromaid

Hi Damo,

please give us a call on 1800 444 357 to discuss :)

Miichael

Miichaelasked

WM5

Hello, the machine stopped working with the timer stuck on 1.28 mins to go. Is the electronic board replaceable ?

2 answers
Mylo N.
Mylo N.

The only time mine ever stopped that was when the water pressure dropped. Check your input taps and also the filter drain down at the bottom front of the machine first.

Euromaid
Mitch H.Euromaid

Hi Michael,

its easier if we speak over the phone, please give our team a call on 1800 444 357 to discuss :)

Kevin

Kevinasked

WM5

WE had this WM5 euromaid for 4 years now and it's getting an issue where after the daily express it ENDS fine but when we go to RINSE, it get's stuck on start status then when we try to cancel, it get's stuck on "Start" symbol flashing.

Thanks
Kevin

2 answers
Euromaid
Mitch H.Euromaid

Hi Kevin,

Sorry to hear, please give us a call on 1800 444 357 so we can discuss with yourself over the phone :)

Kevin
Kevin

All good, I found out that the issue was with the door lock not recognising that the door is closed. Was able to fix it myself following this guide:
https://www.ifixit.com/Guide/Repairing+Door+Interlock+Metalflex+ZV-446/14146

Hope it helps anyone in this thread.

Tags: Euromaid wm5 door sensor repair Metaflex zv-446

Shattie S.

Shattie S.asked

WM5

Why won’t the machine drain all the water at the end of the wash cycle?

1 answer
Euromaid
Mitch H.Euromaid

Hi shattie,

sorry to hear, please give us a call on 1800 444 357 to discuss over the phone :)

Leo Y

Leo Yasked

WM5

Hi team,

I have a WM5 and whilst its been a good washing machine, over time its become louder on the spin cycles (banging noises) and has rusted above the door and along the bottom of the unit. Its have this for approximately 3-4 years, so I understand that it is now out of warranty.

Is it normal for the machine to rust? Surely a washing machine would be galvanized? More than happy to send photos through if need be.

2 answers
Euromaid
Mitch H.Euromaid

hi Leo,

sorry to hear, can you please contact us on 1800 444 357 to discuss a resolution for you

thanks

Leo Y
Leo Y

Cheers Mitch! I'll give the team a buzz to discuss this.

- Leo

Sarenia R.

Sarenia R.asked

WM5

My machine continuously fills with water. I start a cycle and within 10 minutes the display shows "END" but still keeps filling with water. So my washing is getting wet but not washed

3 answers
Euromaid
Mitch H.Euromaid

Hi Sarenia,

Sorry to hear, can you please call us on 1800 444 357 as it will be easier to troubleshoot over the phone

thanks

Andrew H.
Andrew H.

same problem, did this get answered?

Euromaid
Mitch H.Euromaid

Hello Andrew,

Sorry to hear, can you please call us on 1800 444 357 as it will be easier to troubleshoot over the phone

Sean H.

Sean H.asked

WM5

We have a Euromaid wm5 and it stopped midway through the cycle. We have tried all the reset advice below (hold the start button etc) but no improvements. When holding down the start button there is no audible noise. When we turn back on (cotton cycle) it shows 2.30 (time) as expected, but no spin speed or temp. When we shift the dial nothing changes and when we press start nothing happens. Is there another way to reset or what should we do?

2 answers
Euromaid
Mitch H.Euromaid

Hi Sean,

sorry to hear, please call us on 1800 444 357 to discuss as we can troubleshoot over the phone with yourself

thanks

darryl
darryl

hi Mitch, i just read your issue with your washing machine, mine does the same, were you able to get any answers from euromaid? i'm thinking it's the mothrboard. thanks darryl

Page 1 of 12
See all Euromaid WM5 / WM7 questions

Get an answer from our members and Euromaid representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.