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clav821Gippsland, VIC
Did a lot of research, sadly bought the wrong mattress
Wanted a firm mattress with good back support. Spent a lot of time reading reviews and decided, the Eva was the one. By the time the trail period was up, I was a bit undecided on return, so wish I had now. The mattress sags that much, that I wake up with excrushiating pain and thumping headache from my head being angled up so much. I've always slept with two on previous mattresses, now its one or none. I had to rotate the mattress every couple of nights to help eleviate. Too top it off it cost me $25 to dump at the tip.
Purchased for A$1,000.00.
1 comment
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Disappointed sleeperCentral Highlands and Goldfields, VIC
- 2 reviews
- 1 like
Doesn't last - slumps - warning. Will be good when you get it, but not for long.
We bought an Eva mattress back when they used to have a top layer of springs in it and it's been great. The new one we got doesn't have that as they have stopped putting these in to make the mattress lighter. I was assured by an Eva salesperson it wasn't much different and would still be as good as the other one. It isn't. We're a few weeks past the 120 days you get to return and by now it has slumped a lot in one spot - there is pretty much a hole where my hip goes. I was offered a mattress topper which won't help the problem. So just a ...Read more
warning - it feels great when you get it but I don't think these new versions are lasting long. That has been my experience - just over 4 months and it's not really usable now, sadly. I agree with Chris, Rob and others below, who also gives the mattress poor reviews for the same reason as me - that is is good at first but IT DOES NOT LAST. SLUMPS before 6 months is out. Eva say they'll cover it under warranty if the slump in greater than 3cm with no weight no it. But it slumps a lot with weight on it - it did not when I got it. I would seriously recommend spending a bit more then and get something that will last for a few years. I will have to check mine out now and will have wasted nearly $1000.Purchased in July 2020.
2 comments
Eva M.Eva
Hi There,
Thank you for your feedback. I would love to look into this for you as this is an uncommon issue with our Eva mattresses.... Read more
Have you had any discussions with our customer service team in regards to this? Sagging and indentation issues are covered by our 12-year warranty as we always want to make sure that our mattresses are performing at their best for you. If you would like me to look into your particular issue please feel free to shoot me an email (hello@evamattress.com.au) and I can look into this further for you. All the best - EdHi Ed, Yes, I have been in touch with Eva. I have been told I need a photo that shows 3cm of sagging with no one on the mattress. It doesn't have that but it has become very soft to sleep on with bi... Read more
g holes in strange places - not to the point that you can see them when no one is on it - that would be an enormous amount of sagging - 3cm with no one on the mattress is a HEAP. So the warranty is not worth a great deal, as far as I can tell. The mattress is no good to me, but as far as I can tell from my emails so far, Eva are not going to assist.Similar opinion? Write a review on ProductReview.com.au!
Athira
- 2 reviews
bad for side sleepers!
To be fair, it is really soft and comfortable and my husband loves it but as a person who sleeps on their side and has neck and shoulder issues, I wouldn't recommend this mattress. No issues with delivery or customer support.
Purchased in February 2020 for A$700.00.
1 comment
Eva M.Eva
Hi Athira, we're so sorry to hear that the mattress has not felt suitable for you as a side-sleeper! We're always happy to help if we can and our customer support team may have an option you to try. F... Read more
eel free to reach out to us about this on hello@evamattress.com.auSimilar opinion? Write a review on ProductReview.com.au!
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HansPerth, WA
Don't buy piece of crap update
Unfortunately nothing has changed since I last updated my review that I entered six months ago they continue to ignore my requests for someone with some authority to engage with me for a suitable solution to be found so I will just continue to update my review until they do. However since my last update due to the unsuitability of the mattress and to increasingly pain levels I've had to replace their mattress and store it in a plastic mattress bag. Photo attached Disappointing service to say the least when they won't engage someone with authori...Read more
ty to fix a simple problem. Last review is below Purchased December 2018 started off all right but quickly by mid-2019 was sagging and lost its firmness, gave a two-star review in August of 2019 and since then they have avoided to actually abide by their warranty terms and refused a full refund as requested meanwhile my back pain is getting worse and without a refund no funds available to purchase an alternative brand that is actually capable performing the job that one would expect the mattress to do and that's provide a decent night's sleep but unfortunately this piece of crap fails in this aspect in spectacular fashionPurchased in December 2018 for A$750.00.
1 comment
Eva M.Eva
Hi Hans,
Thanks for taking the time to provide this feedback about your mattress and your experience with us. ... Read more
I understand that our customer support team has been in contact with you regarding this issue. As you know, the Eva mattress is covered by a 12-year warranty that will cover any sagging or indentation of at least 30mm. We take all warranty claims seriously, however, in order to explore these issues and process a claim we do need to ask for some assistance from the customer. We ask that you provide us with photos that will show the sagging that has developed in your mattress. Without these photos, we are unable to initiate a warranty claim. Our support team has offered to work with you on this issue, but we are not able to proceed further without receiving photos from you demonstrating the sagging that has developed in your mattress. If you would like to continue to proceed with a warranty claim with us, please don’t hesitate to reach out on hello@evamattress.com.auSimilar opinion? Write a review on ProductReview.com.au!
ShaunSydney, NSW
- 2 reviews
- 5 likes
Useless
Eva advertises a sale and didnt honour it. Check their Facebook page to see all the people they have let down.
If their mattresses are half as good as their scams then they must be amazing.
They dont answer phone calls, emails or Facebook messages.
Avoid like the plague
Purchased in November 2019 for A$1,000.00.
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Jagga JasoosSydney, NSW
Scam Artists
Eva did a $1 zip frenzy sale with limited stock of total 3 mattresses. No, not 3 different sizes but only 3 mattresses, 1 each of single, double and queen size. There are only 3 mattresses but the sale is 24 hours long. This is a bait and switch style of marketing which is illegal. Funny thing is that they knew it all along but still are focussed on deleting comments and replies rather than addressing the issue.
For EVA,
limited stock is 3 mattresses.
A Sale is a lottery.
Customers are stupid idiots.
Purchased in November 2019 for A$1.00.
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offers sales and doesn't follow through
poor company offers sales then doesn't follow through then tries to sell at a different rate . Then they bombard you with email adds . they offer discounts to get you on thier mailing list the dont give the discount. they also delete bad reviews off the facebook page
Purchased in November 2019 for A$2,000.00.
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Sasha C.Sydney, NSW
- King
- Verified purchase
Value for money
It's nice and firm, even though it has a topper I found I had to buy a removal topper to give a little more cloud like feel. I do find you need to turn the mattress even though it says it's no turn. But in reflection best value for money. And I especially like how Eva supports the homeless one of the reasons why i bought the mattress.
Purchased at Eva Mattress for A$750.00.
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The reviewer stated that an incentive was offered for this review
Mia SinghGreater Melbourne (Metropolitan), VIC
- Queen
- Verified purchase
Amazing!
Overall a great purchase, It has been around a year now sleeping on the mattress and it is still so comfy!
Honestly the first 2 weeks were a little bit of a struggle, coming from quite a firm cheap mattress I found the Eva a little soft to start, my hips hurt most nights. But after the first 2 weeks of getting used to the mattress it was the comfiest bed I had ever slept on. No more waking up achy, no more waking up in the middle of the night uncomfortable. I have noticed a little bit of sagging in the middle, however my partner and I both pret...Read more
Purchased in September 2018 for A$650.00.
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Review collected in partnership with Eva
The reviewer stated that an incentive was offered for this review
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Julian FlorezGreater Melbourne (Inner), VIC
- Queen
- Verified purchase
A good Matress
Before I bought the mattress I did good research of the multiple options in the market. EVA was the best option based on price and customers reviews. The mattress is comfortable and supportive. I was expecting the mattress to be a bit more supportive, but that is because I prefer a hard mattress rather than the soft ones. Regarding the durability and shape still a bit soft on the edges and not providing good support when you sitting there. Overall is a good product and I would recommend it.
Purchased in September 2018.
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Review collected in partnership with Eva
Heathet WearneGreater Melbourne (Metropolitan), VIC
- Queen
- Verified purchase
Soooo comfortable , but heavy
I still find my Eva mattress super comfy after a year and am sleeping more soundly than on my old mattress. It is heavy though, so it is a struggle to change the sheets and to turn, so it is developing a slight body shaped pit
Purchased in June 2018.
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Anastasia IsaevaSydney, NSW
- King
- Verified purchase
It's sagging after couple week of use.
After sleeping on this matrass my back pain is back. Low back, neck, headache in the morning... Not for me, though my partner is also complaining about crucial neck pain. Returning it back.
Purchased in July 2019 for A$900.00.
1 comment
Eva M.Eva
Hi Anatasia,
Sorry to hear the Eva wasn't quite right for you!
I'm glad you were able to take advantage of our 120-night trial though. We hope you are sleeping soundly now :)
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Review collected in partnership with Eva
- Queen
- Verified purchase
, it says that it cools downi wake up half the nights sweating on this mattress.
I bought this about 9 months ago and not really happy with it , it says that it cools down but i wake up half the nights sweating on this mattress.
Purchased in February 2019 at Eva for A$900.00.
1 comment
Eva M.Eva
Hi Ayush,
Sorry to hear you're finding the mattress a little warm.
We have designed the Eva Mattress to avoid the heat build-up experienced from memory foam by using gel infusion to stabilise the temp... Read more
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Mitchell C.South East Queensland, QLD
- Queen
- Verified purchase
Not the best
After a month or so it starts to dip in the middle maybe I got a dud! First month was great but after that it progressively got worse and now I have to rotate it weekly to get a half decent sleep. I have heard great reviews which leads me to believe that either they are false or I got the unlucky bad mattress in the batch, i weigh roughly between 74-80kgs and have weighed that for the past few years and am of an average height, around 6ft so that should be an issue for a queen bed but it seems that it has become one
Purchased in November 2018 at Mattress & Pillow Science Online store for A$800.00.
1 comment
Eva M.Eva
Hi Mitchell,
I just tried to give you a call to discuss your mattress. That should absolutely not be happening! All Eva mattresses come with a 12-year warranty, so if you could please give me a call b... Read more
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Paul StefaniakNortheast, VIC
- 3 reviews
- 1 like
- King
- Verified purchase
Sagged after 6 months
I purchased a ‘firm’ mattress as I have a back issue. At first it felt reasonably supportive but after 6 months it has sagged and is very uncomfortable, don’t buy!
Purchased in December 2018 at Eva for A$900.00.
1 comment
Eva M.Eva
Hi Paul,
Sleeping on any foam mattress will result in a slight body imprint, which is normal for all-foam mattresses. Keep in mind, Eva is a hybrid mattress, so unlike an all-foam mattress, the pocket... Read more
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Stella A.Sydney
- 10 reviews
- 2 likes
- Queen
- Verified purchase
Hohum
Our mattress started out great and really was the most comfortable mattress I had slept on. Unfortunately now after a year the mattress is sagging and is not as firm or as comfortable. I expected it to last ~a lot~ longer. I’m back to the physio and my back pain has returned and I find it harder to get comfortable and fall asleep. Also it’s a pain to make the bed as the mattress is so heavy, not to mention very difficult to carry when moving house (twice!).
Purchased in July 2018.
1 comment
Eva M.Eva
Hi Jessica,
So nice to chat with you over the phone before.
I've sent you through an email as promised, so I look forward to hearing back :) Have a great day!
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Rob DenneSouth East Queensland, QLD
- Queen
- Verified purchase
Always sleep well
Very supportive. No roll together. Have used a bamboo matress topper for a bit more softness. Needs carry straps on sides for transport. Only some slight sagging become apparent in recent weeks.
Purchased in September 2018.
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Jenny from the block
- 3 reviews
- Queen
- Verified purchase
Its ok
Retains heat too easily so not the best option for summer. After a year can see some sagging from where im usually on the mattress so assume its probably got a life of 3 to 5 years before theres a permant human shape sag.
Purchased in August 2018.
1 comment
Eva M.Eva
Hi there! Thanks for your feedback! We love a JLO reference nearly as much as we love helping our customers!
Our customer support team has tried to get in touch with you via phone this morning. You ca... Read more
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Review collected in partnership with Eva
Over-rated
I'm finding the mattress too firm and uncomfortable for sleeping on my side.
Despite rotating the mattress regularly, a divot develops quickly, and makes sleeping difficult. Going back to old mattress.
Purchased for A$1,000.00.
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Bec RichardsonCentral Queensland, QLD
- King
- Verified purchase
Was great to start with but now we're in pain.
The mattress was awesome and supportive for the first 3 months... not long after the 100 day money back guarantee it started sagging leaving divots, now our backs are in pain each morning. It was amazing to start with but now it's ended up being worse than our old mattress. Very disappointed.
Purchased in February 2019 for A$900.00.
1 comment
Eva M.Eva
Hi Bec,
Thanks for reaching out! A member of our customer support team got in touch with you via email last week. We'd love to hear back so we can help you out!
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Questions & Answers
Jaiasked
Which is better Eva or Sleeping duck?
2 answers
I did a lot of research and bought a King size Eva mattress for our existing timber slat base. It doesn't have the re-zonability that Sleeping Duck has, but the Eva is an incredibly comfortable inner spring mattress with cool foam topping. Somehow it's firm yet soft at the same time and I have never slept better. My only caveat is that it is heavy to move. We love our Eva and it's half the price of Sleeping Duck.
I second Andrew-Morriset’s opinion. The Eva is “somehow” firm+supportive yet soft+comfy, and half the price of the Sleeping Duck. Sleeping Duck’s customisation isn’t high on my priority for I don’t think I am the “princess and the pea” kind of sensitive sleeper (but am curious to know how others find this aspect of the Sleeping Duck!). Admittedly, I have also considered other very closely-competing mattresses like Sleep Republic, Sherman, Macoda and Naptime, but being on Jobkeeper meant that every multiple of $50 I can save counts... and so it was the Eva when it came to how much I could save while balancing getting the best possible support/comfort/quality for a mattress. Eva’s hefty weight doesn’t bother me - gives me a good reason to maintain my physical strength and mobility! HTH!
John D.asked
Is it ok to leave Eva mattress standing on its side for around 24hrs or will it be damaged?
1 answer
Strong mattress! Stiff edges when sitting. I don't see any problem storing mattress on side.
Mar S.asked
Hi, Can i put this mattress just on the floor? without any bed base?
is there suggestion how to care for it if it's just on the floor?
2 answers
the Eva mattress is about 35cm thick and very firm. It would be fine on the floor if that's comfortable for you. (It would be too low for me). You don't need to flip the mattress as the memory foam is on the top, just rotate it every few months (turn it around so you swap the head end with the foot end.)
Keeping any mattress on the floor will lead to mould as there is no aeration on the bottom.
Details
Eva Mattress Single4.4(16) | Eva Mattress Double4.5(50) | Eva Mattress Queen4.5(449) | Eva Mattress King4.6(211) | |
---|---|---|---|---|
Category | Mattresses | Mattresses | Mattresses | Mattresses |
Price (RRP) | A$600.00 | A$800.00 | A$900.00 | A$1,000.00 |
Type | Pocket Spring | Pocket Spring | Pocket Spring | Pocket Spring |
Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
Size | Single | Double | Queen | King |
Thickness | 32 cm | 32 cm | 32 cm | 32 cm |
Country of Manufacture | China | China | China | China |
Manufacturer Warranty | 12 year(s) | 12 year(s) | 12 year(s) | 12 year(s) |
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Eva M.Eva
Hi There,
So sorry to hear you are having such a rough time with your Eva mattress. ... Read more
Here at Eva we are dedicated to making sure every customer has a wonderful night sleep and we are sad to hear you’re experiencing discomfort with your Eva mattress! We would love it if you could please reach out to our customer service team as they may have a solution that will improve your sleep. When you're free, please shoot us an email on hello@eva.com.au