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DMESouth East Queensland, QLD
- 3 reviews
- 1 like
- King
- Verified purchase
Good build quality - just to hard for us
Unfortunately my wife and I just find this mattress too hard. We purchased a King less than a year ago and after a few weeks we noticed we both woke up sore. We have since tried sleeping on a softer mattress and find neither of us wake up with pain. We read all the literature on the website that suggested most people prefer a firmer mattress so we gave it a go. It didn't work for us so we are looking to buy another mattress now.
Build quality is very good.
Purchased in September 2019 for A$900.00.
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clav821Gippsland, VIC
Did a lot of research, sadly bought the wrong mattress
Wanted a firm mattress with good back support. Spent a lot of time reading reviews and decided, the Eva was the one. By the time the trail period was up, I was a bit undecided on return, so wish I had now. The mattress sags that much, that I wake up with excrushiating pain and thumping headache from my head being angled up so much. I've always slept with two on previous mattresses, now its one or none. I had to rotate the mattress every couple of nights to help eleviate. Too top it off it cost me $25 to dump at the tip.
Purchased for A$1,000.00.
1 comment
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Disappointed sleeperCentral Highlands and Goldfields, VIC
- 2 reviews
- 1 like
Doesn't last - slumps - warning. Will be good when you get it, but not for long.
We bought an Eva mattress back when they used to have a top layer of springs in it and it's been great. The new one we got doesn't have that as they have stopped putting these in to make the mattress lighter. I was assured by an Eva salesperson it wasn't much different and would still be as good as the other one. It isn't. We're a few weeks past the 120 days you get to return and by now it has slumped a lot in one spot - there is pretty much a hole where my hip goes. I was offered a mattress topper which won't help the problem. So just a ...Read more
warning - it feels great when you get it but I don't think these new versions are lasting long. That has been my experience - just over 4 months and it's not really usable now, sadly. I agree with Chris, Rob and others below, who also gives the mattress poor reviews for the same reason as me - that is is good at first but IT DOES NOT LAST. SLUMPS before 6 months is out. Eva say they'll cover it under warranty if the slump in greater than 3cm with no weight no it. But it slumps a lot with weight on it - it did not when I got it. I would seriously recommend spending a bit more then and get something that will last for a few years. I will have to check mine out now and will have wasted nearly $1000.Purchased in July 2020.
2 comments
Eva M.Eva
Hi There,
Thank you for your feedback. I would love to look into this for you as this is an uncommon issue with our Eva mattresses.... Read more
Have you had any discussions with our customer service team in regards to this? Sagging and indentation issues are covered by our 12-year warranty as we always want to make sure that our mattresses are performing at their best for you. If you would like me to look into your particular issue please feel free to shoot me an email (hello@evamattress.com.au) and I can look into this further for you. All the best - EdHi Ed, Yes, I have been in touch with Eva. I have been told I need a photo that shows 3cm of sagging with no one on the mattress. It doesn't have that but it has become very soft to sleep on with bi... Read more
g holes in strange places - not to the point that you can see them when no one is on it - that would be an enormous amount of sagging - 3cm with no one on the mattress is a HEAP. So the warranty is not worth a great deal, as far as I can tell. The mattress is no good to me, but as far as I can tell from my emails so far, Eva are not going to assist.Similar opinion? Write a review on ProductReview.com.au!
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- Queen
- Verified purchase
Not for stomach sleeper
To hard as I'm getting a sore lower back, very heavy to change the sheets, but very cool in bed love that ,nice and high sits in my base perfect
Purchased in September 2020 for A$800.00.
3 comments
Eva M.Eva
Hi Angela - pleased to hear that you're sleeping nice and cool on your mattress! Our gel-memory foam layer really helps to regulate heat and temperature, and the pocket springs allow for great ventila... Read more
tion throughout the mattress as well. I'm so sorry to hear that you're finding it a bit firm! The mattress can take some time to soften up and adjust to you, so I would recommend that you see how things go. However, if things don't improve definitely send us an email. Our customer support team is always more than happy to assist it we can :) - KayaThank you we will stick it out for now cheers
Eva M.Eva
No worries we're here if you need us!
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Review collected in partnership with Eva
RinaMetropolitan Adelaide, SA
- King
- Verified purchase
way too soft, caused back and shoulder pain
When we first opened the mattress we noticed that the stitching on the top edge of the mattress was very uneven and there were loose threads. After telling "Eva" I was offered a small discount if I was to keep the mattress after the trial. So we tested the mattress for the minimum trial period of 30 days. It was way too soft and caused back and shoulder pain ( I never had a mattress cause shoulder pain before). Both, my husband and I were very uncomfortable and it was difficult to use it for 30 days. the mattress was not right for us.
However the customer service was great, return and refund was processed fast without issues.
Purchased in July 2020 at Eva website for A$850.00.
1 comment
Eva M.Eva
Hi Rina - we're sorry that the mattress wasn't quite the right fit for you. We're thankful that you gave us a try, and we hope you will be able to find a new mattress that is suitable for your needs. ... Read more
It's great to hear our team was able to help you out with the return :) Take care and stay well!Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Eva
Excellent customer service - I encourage all to give the mattress a go.
This is a great company to deal with - everything they promised, they delivered! Purchasing and receiving the mattress was super easy! Unfortunately, the mattress was too firm for me but this provided me the opportunity to experience their return and refund process. This was just as easy as the purchase - super responsive, kept me updated at all time, and refund processed quickly. Super happy with my dealings with this company and I encourage everyone to give their product a go - you really have nothing to lose!
Purchased in April 2020.
1 comment
Eva M.Eva
Hi Hang - it's such a shame that the mattress wasn't the right fit for you! Thanks for giving us a try, we hope you are sleeping soundly now!
We really appreciate that you have taken the time to leav... Read more
e this feedback for us. Our team is passionate to make sure all of our customers have a great experience with us, whether the mattress is suitable for them or not. We're glad that the process to return the mattress was straightforward and easy for you, as it should be :)Similar opinion? Write a review on ProductReview.com.au!
A happy customer
This is a very comfortable, supportive mattress. We have slept very well since we bought it. The best thing is that you don't know there is another person in the bed.
Purchased in March 2020.
1 comment
Eva M.Eva
We're so happy to hear that you're loving the mattress Maggie! Memory foam is great if you share your mattress with an active sleeper. It is designed to be responsive and absorb one person’s movement ... Read more
helping to minimise partner disturbance throughout the night. As a hybrid mattress, our Eva mattress also has the added benefit of pocket springs. Pocket springs help to distribute weight evenly across the mattress. Not only does this provide added overall support, they will also help to reduce ‘roll-in’ when there are two people in the bed.Similar opinion? Write a review on ProductReview.com.au!
Luna
- 4 reviews
- 7 likes
Too firm for me but customer service was great
Ordered the Eva on recommendation from a friend. I ended up with an extended trial period because COVID-19 prevented returns for a while so I tried it for about 5 months.
Unfortunately I found it way too firm for my liking. I woke up with lower back pain daily and also pains in my hip and shoulder. (I'm a side sleeper, around 90kg.) Eva sent me a mattress topper which helped a little bit but it still caused me pain.
The other thing I didn't love about it was how heavy it was. It's a big mattress and lifting it to change the sheets would be a ...Read more
challenge for a smaller person. Having said that, it did seem really sturdy and well constructed. I think the quality was good, it just wasn't the right fit for me personally. The thing I was most impressed with was the customer service. The company was very responsive and usually replied to emails within a few hours. The return process was easy. So if you're after a pretty solid mattress and want to give it a go, there's no harm in trying.Purchased in January 2020 for A$700.00.
1 comment
Eva M.Eva
Hi Luna, we really appreciate that you have taken the time to leave a review for us. So sorry that the Eva mattress didn't work out for you in the end.
Of course, we do hope that our mattress will b... Read more
e a good fit for everyone, but mattresses are a fairly personal thing! As our mattresses are rated as a medium-firm, they do sit on the firmer side which just simply doesn't suit some userSimilar opinion? Write a review on ProductReview.com.au!
Athira
- 2 reviews
bad for side sleepers!
To be fair, it is really soft and comfortable and my husband loves it but as a person who sleeps on their side and has neck and shoulder issues, I wouldn't recommend this mattress. No issues with delivery or customer support.
Purchased in February 2020 for A$700.00.
1 comment
Eva M.Eva
Hi Athira, we're so sorry to hear that the mattress has not felt suitable for you as a side-sleeper! We're always happy to help if we can and our customer support team may have an option you to try. F... Read more
eel free to reach out to us about this on hello@evamattress.com.auSimilar opinion? Write a review on ProductReview.com.au!
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Jenna W.Greater Melbourne (Outer), VIC
- 2 reviews
- Queen
- Verified purchase
It’s so big and chunky and hot!
The mattress is so big I can’t fit any sheets on properly. When I do they come off during the night. It’s also so heavy I can’t lift the corners and it’s not good with my bad back. The mattress is also very hot. Regretting this purchase.
Purchased in May 2018.
1 comment
Eva M.Eva
Hi Jenna,
Thank you for passing on your feedback and sharing your thoughts. We are certainly aware that the mattress is heavier and higher than most. The reason for this is due to the pocket spring l... Read more
ayer of the mattress, which adds extra depth and weight. Foam-only mattresses are usually lighter and thinner, however, we're not willing to compromise on the additional support and longevity that the pocket springs provide as we feel both of these factors are super important.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Eva
HansPerth, WA
Don't buy piece of crap update
Unfortunately nothing has changed since I last updated my review that I entered six months ago they continue to ignore my requests for someone with some authority to engage with me for a suitable solution to be found so I will just continue to update my review until they do. However since my last update due to the unsuitability of the mattress and to increasingly pain levels I've had to replace their mattress and store it in a plastic mattress bag. Photo attached Disappointing service to say the least when they won't engage someone with authori...Read more
ty to fix a simple problem. Last review is below Purchased December 2018 started off all right but quickly by mid-2019 was sagging and lost its firmness, gave a two-star review in August of 2019 and since then they have avoided to actually abide by their warranty terms and refused a full refund as requested meanwhile my back pain is getting worse and without a refund no funds available to purchase an alternative brand that is actually capable performing the job that one would expect the mattress to do and that's provide a decent night's sleep but unfortunately this piece of crap fails in this aspect in spectacular fashionPurchased in December 2018 for A$750.00.
1 comment
Eva M.Eva
Hi Hans,
Thanks for taking the time to provide this feedback about your mattress and your experience with us. ... Read more
I understand that our customer support team has been in contact with you regarding this issue. As you know, the Eva mattress is covered by a 12-year warranty that will cover any sagging or indentation of at least 30mm. We take all warranty claims seriously, however, in order to explore these issues and process a claim we do need to ask for some assistance from the customer. We ask that you provide us with photos that will show the sagging that has developed in your mattress. Without these photos, we are unable to initiate a warranty claim. Our support team has offered to work with you on this issue, but we are not able to proceed further without receiving photos from you demonstrating the sagging that has developed in your mattress. If you would like to continue to proceed with a warranty claim with us, please don’t hesitate to reach out on hello@evamattress.com.auSimilar opinion? Write a review on ProductReview.com.au!
JTLSydney, NSW
- 9 reviews
- 4 likes
- King
- Verified purchase
Expected a good mattress, was disappointed in the end.
My partner and I purchased this mattress after reading positive reviews, thought it will help our back when it comes to sleeping. We received it back in around November and had it set up on our base, our first impressions were how nice the mattress looked and firm it was, we wouldn't know until we actually slept on it. Months on we felt like it hasn't improved our sleeping in terms of our backs, we usually sleep on the side or on our backs. We will look into a more premium mattress in the future.
Purchased in October 2019 for A$900.00.
1 comment
Eva M.Eva
Hi there,
Thanks for getting in touch - we're so sorry to hear that your Eva isn't feeling quite right for you!... Read more
We'd love to help out if we can, it would be great if you could send through an email to hello@evamattress.com.au so that one of our team members can get in touch.Similar opinion? Write a review on ProductReview.com.au!
Sam
- 2 reviews
- 1 like
Mattress too soft
This bed is too soft for me. I had more back pain and shoulder pain and poor quality of sleep. I bought this based on many positive reviews online, this bed is not suitable for me.
Purchased in April 2019 for A$750.00.
2 comments
Eva M.Eva
Hi Sam,
We're sorry that your Eva is feeling a bit soft for your needs! ... Read more
Our team is always happy to help out if we can - we would love it if you could swing us an email at hello@evamattress.com.au so that one of our team members can look into this issue for you.Thank you for looking into it.
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meiGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
Absolutely In Love With My Eva Mattress
Eva mattress has the right firmness, comfy level and cooling to let me have 8 hours sleep everyday. I can rest assure I don’t have to change mattress soon. M
Purchased in November 2019 for A$800.00.
1 comment
Eva M.Eva
Cool, comfortable and rested! Perfect combination ;) Thanks for the feedback Mei!
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The reviewer stated that an incentive was offered for this review
- King
- Verified purchase
Amazing first sleep!
- amazingly comfortable and soft
- the thickness is beautiful and luxurious
- absolutely satisfied with delivery and unwrapping of the mattress
- great value for money
- I believe my mattress is durable
- I love my mattress
Purchased in December 2019 for A$900.00.
1 comment
Eva M.Eva
Hi Ebony!
Thanks for leaving a review for us and passing on your feedback! We're so pleased to hear that you're loving the mattress :)... Read more
If there are any further questions please don't hesitate to get in touch! hello@evamattress.com.auSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Eva
The reviewer stated that an incentive was offered for this review
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SSSGreater Melbourne (Outer), VIC
- 7 reviews
- 8 likes
Out of the blue- unexpected 100% quality service.
Ok, so to summarise, I bought my Eva QS mattress a year ago, and wrote a review at the time, impressed with the service. It was too soon for a true verdict on the comfort of the mattress.
One year later in Aug-September 2019, I wrote an update on the mattress being too hard and causing me so much pain sleeping on it and how Id come to hate the mattress but couldnt afford to replace it.
Out of the blue about a month later, in October 2019, I received both an email and phone call from Eva saying that they were sorry to hear that I was sleeping...Read more
in pain and wanted to gift me with a complimentary mattress topper! Wow! Like who does that out of the blue! NO-ONE! Thats who! I was so impressed with this unexpected level of service and the bonus is, it has eased my pain sleeping. Thank you EVA. Ive just read a lot of recent reviews about a $1 mattress sale and customers angry at Eva for a perceived scam, but this hasnt been my experience at all.Purchased in October 2019 for A$700.00.
1 comment
Eva M.Eva
We're so happy that we could help improve your quality of sleep Wendy :) Thanks so much for your support and if there are any further concerns please don't hesitate to reach out! hello@evamattress.com.au
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Jagga JasoosSydney, NSW
Scam Artists
Eva did a $1 zip frenzy sale with limited stock of total 3 mattresses. No, not 3 different sizes but only 3 mattresses, 1 each of single, double and queen size. There are only 3 mattresses but the sale is 24 hours long. This is a bait and switch style of marketing which is illegal. Funny thing is that they knew it all along but still are focussed on deleting comments and replies rather than addressing the issue.
For EVA,
limited stock is 3 mattresses.
A Sale is a lottery.
Customers are stupid idiots.
Purchased in November 2019 for A$1.00.
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offers sales and doesn't follow through
poor company offers sales then doesn't follow through then tries to sell at a different rate . Then they bombard you with email adds . they offer discounts to get you on thier mailing list the dont give the discount. they also delete bad reviews off the facebook page
Purchased in November 2019 for A$2,000.00.
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Ginny1972VIC, 3121
- 7 reviews
- 2 likes
- Queen
- Verified purchase
Excellent!
Surprised me with the Firmness of the mattress, great support!
Only had a fit a few months, but so far so good... many many more great sleeps to come xoxo
Purchased in July 2019 at Online for A$1,000.00.
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Review collected in partnership with Eva
MilicaPerth, WA
- King
- Verified purchase
Highly recommended for back pain suffering individuals x
Best mattress ever high quality no faults. Mattress remains in perfect shape and condition. My back pain has gone and I am looking forward to the end of my day to rest x
Purchased in October 2018.
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Review collected in partnership with Eva
The reviewer stated that an incentive was offered for this review
Questions & Answers
Jaiasked
Which is better Eva or Sleeping duck?
2 answers
I did a lot of research and bought a King size Eva mattress for our existing timber slat base. It doesn't have the re-zonability that Sleeping Duck has, but the Eva is an incredibly comfortable inner spring mattress with cool foam topping. Somehow it's firm yet soft at the same time and I have never slept better. My only caveat is that it is heavy to move. We love our Eva and it's half the price of Sleeping Duck.
I second Andrew-Morriset’s opinion. The Eva is “somehow” firm+supportive yet soft+comfy, and half the price of the Sleeping Duck. Sleeping Duck’s customisation isn’t high on my priority for I don’t think I am the “princess and the pea” kind of sensitive sleeper (but am curious to know how others find this aspect of the Sleeping Duck!). Admittedly, I have also considered other very closely-competing mattresses like Sleep Republic, Sherman, Macoda and Naptime, but being on Jobkeeper meant that every multiple of $50 I can save counts... and so it was the Eva when it came to how much I could save while balancing getting the best possible support/comfort/quality for a mattress. Eva’s hefty weight doesn’t bother me - gives me a good reason to maintain my physical strength and mobility! HTH!
John D.asked
Is it ok to leave Eva mattress standing on its side for around 24hrs or will it be damaged?
1 answer
Strong mattress! Stiff edges when sitting. I don't see any problem storing mattress on side.
Mar S.asked
Hi, Can i put this mattress just on the floor? without any bed base?
is there suggestion how to care for it if it's just on the floor?
2 answers
the Eva mattress is about 35cm thick and very firm. It would be fine on the floor if that's comfortable for you. (It would be too low for me). You don't need to flip the mattress as the memory foam is on the top, just rotate it every few months (turn it around so you swap the head end with the foot end.)
Keeping any mattress on the floor will lead to mould as there is no aeration on the bottom.
Details
Eva Mattress Single4.4(16) | Eva Mattress Double4.5(50) | Eva Mattress Queen4.5(449) | Eva Mattress King4.6(211) | |
---|---|---|---|---|
Category | Mattresses | Mattresses | Mattresses | Mattresses |
Price (RRP) | A$600.00 | A$800.00 | A$900.00 | A$1,000.00 |
Type | Pocket Spring | Pocket Spring | Pocket Spring | Pocket Spring |
Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
Size | Single | Double | Queen | King |
Thickness | 32 cm | 32 cm | 32 cm | 32 cm |
Country of Manufacture | China | China | China | China |
Manufacturer Warranty | 12 year(s) | 12 year(s) | 12 year(s) | 12 year(s) |
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Eva M.Eva
Hi There,
So sorry to hear you are having such a rough time with your Eva mattress. ... Read more
Here at Eva we are dedicated to making sure every customer has a wonderful night sleep and we are sad to hear you’re experiencing discomfort with your Eva mattress! We would love it if you could please reach out to our customer service team as they may have a solution that will improve your sleep. When you're free, please shoot us an email on hello@eva.com.au