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Everdure by Heston Blumenthal FURNACE

Everdure by Heston Blumenthal FURNACE Questions & Answers

MPNs: HBG3G, HBG3M, HBG3O and HBG3S
3.8 from 56 reviews

36 questions from our users

Lazzareth

Lazzarethasked

I have exactly the same problem as Warren, had the three burner “Furnace” for less than a year but haven’t been using it as it does not get hot enough at all! Everything takes more than double the duration, and never crispy. Been using the oven in the house instead, very disappointing as this was my birthday present.

1 answer
Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Good afternoon Lazzareth, we can understand how frustrating this must be for you, so that we can ensure that your Furnace is performing to specification we would like to arrange an inspection for you , so if you could give our customer care team a call on 1300 739 033 we will arrange a service call thanks.
The team at Everdure by Heston Blumenthal.

Warren

Warrenasked

I have had the furnace for a year now, initially it was a great BBQ, but now it just wont get hot enough. I have three open plates but the burners, all 3 of them dont seem to be putting out enough flame. I can literally hold my hand over the grill....Cant sear a steak as not enough heat. Anybody had similar issues that can give me some help on how to fix this?

1 answer
Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Good morning Warren, thanks for your enquiry , sounds like you could need a service call so if you can give us a call on 1300 739 033 one of our friendly consultants will arrange for you. The team at Everdure by Heston Blumenthal.

Christian A.

Christian A.asked

I have a new furnace and the patio its on is uneven ... is there a way of leveling it other than putting blocks under the feet?

1 answer
Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Good afternoon Christian, thanks for your enquiry regarding your Furnace , unfortunately the legs on this unit are not adjustable . As you have suggested the only way to level it could be to use blocks. If ever we can assist you further please give us a call on 1300 739 033. the team at Everdure by Heston Blumenthal.

Tim

Timasked

Ive seen images of a rotisserie for the Furnace, are these available in the UK?

2 answers
Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Hi there, thanks for contacting us with regards to the rotisserie for your Furnace . Please contact our distributor for the information that you require ,following is their email address ( sales@kettler.co.uk) Kind regards the team at Everdure by Heston Blumenthal.

Dpjoyce
Dpjoyce

Hi, where can I get the Everdure by heston blumenthal - Furnace Rotisserie in Australia?

Thanks

Greenwood4971

Greenwood4971asked

I just recently got my Everdure Furnance and followed all instructions and cooked only once and now the lid doesn’t close all the wAy down. any suggestions?

3 answers
Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Good afternoon Greenwood, please give the hinges a light spray with WD40 we believe that this will assist you. Let us know if unsuccessful please . The team at Everdure by Heston Blumenthal.

Sanchez
Sanchez

I had the same issue upon first use. They came back to fix it. Now, next bbq season, I’m having the same issue repeating itself! And WD40 doesn’t help the issue.

Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Hi there Sanchez, please call us on 1300 739 033 and one of our technicians will be happy to discuss with you.
The team at Everdure by Heston Blumenthal.

Justin M.

Justin M.asked

Hi have new Furnace. What is best way to clean the outside black finish? What cleaning products should I use or avoid?
Does hot water damage the paint finish? Thanks Justin

1 answer
Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Good afternoon Justin, Thanks for your enquiry regarding the cleaning of your Force, we recommend cleaning with warm to hot soapy water as this should remove most residue left after cooking. Please feel free to contact us if ever you require further assistance. The team at Everdure by Heston Blumenthal.

Suanne H

Suanne Hasked

Hi. How do you remove black stains from the teppaniaky plate? We have only uset it once frying some vegestables. Susanne

1 answer
Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Hi there Suanne , when cleaning the teppanyaki plate we suggest to only use warm soapy water , maybe a soak overnight. Thanks for your enquiry. The team at Everdure by Heston Blumenthal.

George

Georgeasked

Could you make a grill accessory with hole to fit a wok?

2 answers
David James
David James

I agree with George
Love my HB BBQ, only thing missing is a Wok burner.

Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Hi there David and George , we will pass your request for a wok on this model through to our marketing and development teams. Thanks for the review. The team at Everdure by Heston Blumenthal.

Kelly

Kellyasked

Can I cook with the lid closed???

3 answers
noor
noor

I normally do pizza with lid close. It’s lid is made of very thick material and keep heat in. But I keep observing the temperature because some time burner goes off due to wind.

Lee H.
Lee H.

The manual says not too...but i have cooked with the lid down many times as 120-150 deg C for 10-12 hours.

I shut it often bbqing on Hi for 5min at a time

Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Hi there Kelly, please see below cooking instructions from page 9 of the user manual if we can assist you further please feel free to call us on 1300 739 033 .Thanks the team at Everdure by Heston Blumenthal.
ROASTING
Roasting (or running the barbeque with the hood down) should not be done with all
control knobs set to high.
This is most important as severe overheating and spoilt food can result if these
instructions are not followed.
Roasting is best done using a raised roasting rack, such as the Everdure by Heston
Blumenthal roasting rack HBROASTR, which allows heated air to circulate around the
meat, and fats to drip away from the meat.
Always set the barbeque up with the standard grill/plate combination as spelled out in the
assembly instructions.
Cut a piece of foil slightly bigger than the roasting rack and place it in the centre of the
barbeque on top of the plate and grills. Cut some slots through the foil so that excess
moisture and fats can flow through the grill. Place the roasting rack centrally over the foil.
Pre-heat the barbeque for 5 minutes with the hood down and the outer gas controls on
high (for FURNACETM barbeques, leave the centre control knob off).
Once the barbeque has reached ~180C, open the hood, place the food on the roasting
rack, close the hood and turn the control knobs down to low (these can be adjusted
during roasting to keep the internal temperature stable, as weather conditions such as
temperature and wind speed will affect the efficiency of the barbeque). Monitor the food
cooking periodically until food is cooked.

David M.

David M.asked

Hi, got bbq from friend without info book.
What gas bottle do we need?
Thanks Vicki

3 answers
noor
noor

Hi got plumber to changed the jets and hooked to main gas supply. Jets were included in the price.

Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Hi there David, your normal standard gas bottle will fit on to you Furnace, please feel free to call us on 1300 739 033 if we can assist you further, the team at Everdure by Heston Blumenthal.

David M.
David M.

Thank you Alexis, got one today
Regards, David

Kim S

Kim Sasked

Has anyone used a smoker box with the Force?

5 answers
noor
noor

I didn’t used it. But look into it.

Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Hi there, smoking is an optional use for the Force the results will be amazing enjoy.
The team at Everdure by Heston Blumenthal

Nicola V.
Nicola V.

Where do you put the box? Just under the grill in the middle? Thanks

JoJo

JoJoasked

We just received our BBQ, the left hand burner only lights 3/4 of the way around the burners and the flame seems low - what can we do to fix it? Thank you

2 answers
Pierre
Pierre

Hi, not an area of expertise from me, but I have noticed that sometimes our end burners take a while to completely ignite and the burner needs to be on full gas to achieve that (turned half way). If its happening brand new, I'd suggest ringing the retailer re a changeover, but first check the gas bottle is full as low gas pressure may be causing a problem.
PS I just went out and tried ours and it's doing the same. It's been running just on the first quarter for two minutes now, but if I blow on it, the entire burner lights. Now three minutes and our bottle is half full. It looks like the first quarter is designed to ignite immediately followed by the rest soon after, but you are right; ours is playing up too. Can't really help beyond that!

Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Good afternoon Jojo , please call our customer service desk on 1300 739 033 and one of our technicians will be happy to chat with you about your Furnace, Thanks the team at Everdure by Heston Blumenthal.

Jackie R.

Jackie R.asked

Help is there a video on how to install Heston’s furnace bbq we are a bit useless?

3 answers
Lea Andrews
Lea Andrews

Take it back to the shop and get a refund ! That should help you

Jackie R.
Jackie R.

Great help thanks

Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal

Hi Jackie, yes on our website we have our videos now categorised by product, if you click the "Getting started/assembly" tab on this link, the assembly video for the FURNACE can be viewed through there: https://www.everdurebyheston.com.au/videos/videos_details/furnace

Dennis W.

Dennis W.asked

Hi I've had the Furnace 4 burner for a year now and I can't seem to get the hot plate hot enough to.sear a good steak. I can get the ambient temperature up to 250 - 300 degrees but once I open the lid it seems all is lost. Can you advise if there is anyway to rectify?

1 answer
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal

Hi Dennis,

If you are using the FURNACE primarily for open hood searing, we would recommend to configure the plates to have 3 x open grill plates - please email us at info@everdurebyheston.com.au to discuss this further.

After you have preheated the unit with all burners on high, if you find you are losing heat periodically close the lid throughout the cook if required.

Kind Regards,
The Everdure by Heston Blumenthal Team

norcalmod

norcalmodasked

after a while holding in the heat, how is the color of the orange one holding up? i could imagine it getting discolored over time (what material is it? enable or powered coating?)

2 answers
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal

Hi There,

The FURNACE hood is constructed from aluminium with UV protected paint.

Kind Regards,
The Everdure by Heston Blumenthal Team

TimS
TimS

Mine is outside is some very serious UV here in NZ. NO deterioration i can see at all.

3084_melb

3084_melbasked

I've just purchased the Furnace and would call myself a bbq expert so I have a few basic questions
1) Any tips when assembling the BBQ
2) Do the grills need to be seasoned or anything like that before use ?
3) Once used do I need to have a light rub of non sodium based oil on the grill ? If so is it both sides or just the cooking side ?

Thanks
Pete

1 answer
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal

Hi Pete,

Thanks for your question - you'll find a full assembly guide comes with the product, if you had any questions or issues that weren't covered in this, please feel free to email the team at info@everdurebyheston.com.au

Yes, we recommend the grills are lightly seasoned on the cooking side with canola/vegetable oil before and after use.

Kind Regards,
The Everdure by Heston Blumenthal Team

JOEY 在.

JOEY 在.asked

How CAN I CLEAN IT!
TOO MANY SCREWS! NO GUIDE!

1 answer
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal

Hi Joey,

You shouldn't need to unscrew any components to clean after use - the 2nd half of this video will take you through how to clean the FURNACE.

Please copy and paste into browser (cleaning from 0.29):
https://www.youtube.com/watch?v=S3KCJISEiOI

Kind Regards,
The Everdure by Heston Blumenthal Team

Richard

Richardasked

Hi. We have haf the furnace for about 6 months. It works great as an oven with the hood down. But we cant get a strong enough heat under the plate or ibdeed tepinaki plate we bought to do proper searing or normal bbq ing with the hood up. Frying an egg is even a challenge on thr plate with a lack of and inconsistent heat. It feels like the flames never come through significantly more when turned to "high".

2 answers
Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Good afternoon Richard, so that we can assist with your enquiry could you please contact our customer service desk on 1300 739 033 and one of our friendly team will help you out.
Thanks the team at Everdure by Heston Blumenthal.

Caro
Caro

Hi Richard, I found similar problems with not achieving a hot enough BBQ. I now use two open plates and just one full plate (being the tepinyaki plate) and thinks it's a bit better. I also heat the unit up with the hood down for some time before I start cooking and this seems to help.

Steve

Steveasked

If I buy a furnace BBQ, is the cover included or is an extra.

2 answers
Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Good afternoon Steve, thanks for your enquiry ,the cover for the Everdure by Heston Blumenthal Furnace is an optional extra and available from your retailer at time of purchase , or we also have an online store. If we can assist further please contact our customer service team on 1300 739 033.
The team at Everdure by Heston Blumenthal.

Caro
Caro

Hi Steve, I purchased the cover separately and find it to be easy to put on and fit for purpose.

Gary

Garyasked

I used my Everdure furnace for the first time last night. Shortly after heating up the lid would not close all the way. After cooling down, the lid still will not close. About a inch gap opening. Any solutions?

3 answers
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal

Hi Gary, the lid should close all the way so we can get a member of the technical service team to be in contact with a solution/repair. If you could send us a private message with your phone and email contact, we'll get a member of the team to be in touch very soon.

Kind Regards,
The Everdure by Heston Blumenthal Team

Caro
Caro

Speak to the The Everdure by Heston Blumenthal Team, they were so helpful with my enquiry. I totally enjoy using my BBQ now!!

Gary
Gary

Really impressed. Heard from Everdure within 24 hours and suggested I needed to add some lubricant (oil) to the hinges....it worked! Love the grill! Thanks Everdure for the great customer service and product.

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