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eVitamins
4.0 from 128 reviews · View Statistics

Reviews

  • Product Quality
    1.0 (3)
  • Return Claim MadeYes (1) · No (5)
  • Shipping
    1.3 (7)
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  • Verified customer

Never buy from evitamins, save your money

published

The worse service ever. Customer support is not willing to help. Never got my order, because of the customs restrictions. I was told by evitamins that it was fault that i didn't know about the customs restrictions while ordering, but they have never warned aboutit during the order processing. Six month later, they have replied that they connot make a refund but only to issue a credit for the future orders. NEVER order anything from them,outaide US. Save your money!

Product Quality
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Angela

Angela

  • 3 reviews

This delivery took WAAAYYYYY too long, and still waiting!!

published

I ordered some vitamins from these people on the 2nd of January, it's now the 23rd and nothing yet. This for me is WAY too long to have to wait for an overseas delivery. I don't know the shipping method they use but it SUCKS. Don't waste your time doing an order, because planning 2 months or more ahead of time for running out of vitamins is too long in my book! I planned ahead 2 weeks and that should of been ample time. I do online orders ALL THE TIME, never has anything taken this long. Beyond a joke, and they have no customer service! Have emailed twice and no reply yet!! Nothing, not a word, not even an automated response. Ridiculous. Very frustrating.

Shipping
Incentivised ReviewNo
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Claire

ClaireGreater Melbourne (Metropolitan), VIC

6 weeks later product still hasn’t left the US

published

After 6 weeks my items still haven’t left the US. I wish I had seen these reviews before as I would never have ordered from them. Such bad business operation!

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Product was ruined.

published

I bought 5 bottles of sunflower lecithin capsules from eVitamins. The products took 2 months to be delivered. When they arrived the bottles had inflated because the capsules inside had expanded and gelled together. The capsules are inedible.

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  • Verified customer

they didn't send me the package I had paid for after 2 months.

published

they didn't send me the package I had paid for after 2 months..

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Tanya

TanyaSydney, NSW

Poor service

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Not happy Smurf

Not happy SmurfMetropolitan Adelaide, SA

  • 2 reviews
  • 2 likes
  • Verified customer

This is a joke first I-herb screwed me over and now im waiting on this company.

published

10 days and still dont know where it is.Tracking shows destination japan 2017,I live in australia and its 2019.Already paid $10 for shipping to get here in 15-20 days rediculous.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
eVitamins
James W.eVitamins
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Jalpa

Jalpa

  • 2 reviews
  • Verified customer

Not a good service, haven’t got my parcel yet.

published

Not ordering through Evitamins again. I don’t know when my order will arrive. I wouldn’t recommend to any of my friends.

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Review collected in partnership with eVitamins

  • Verified customer

Rubbish. Still waiting for my order.

published

I don't have my order I'm still waiting for it, its been a week.
Not sure why the delay.

1 comment
eVitamins
James W.eVitamins
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Jann Adamson

Jann Adamson

  • 2 reviews
  • 1 like
  • Verified customer

Worst experience

published

A glitch in Paypal paid your company twice. I contacted your company on the 13th and they advised that they would credit
Paypal and that it would appear in 3 /4 days.
I. It hasn’t been credited to my Paypal account
2. I haven’t received the order yet!! Where is my order.

You advised that it is trackable through Australia Post, but you did not send a tracking number.
My refund is for 192.08.
When I looked up your company, I understood you had Au at the end of your email address. I wouldn’t have
Purchased from you if you weren’t.

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Review collected in partnership with eVitamins

YeahNooo

YeahNoooSouth East Queensland, QLD

  • 12 reviews
  • 32 likes

Seriously - no.

published

All my correspondence with you has been factual on my side only.
'We apologise for the in convenience' is constant here and in your emails to me about my order.
My advice would be to stop making decisions and mistakes you have to apologize for.
There is no need to respond - if I ever see my money again we have nothing left to say.

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Rick Mckinley

Rick MckinleyMelbourne

  • Verified customer

Very good supplier .

published
1 comment
eVitamins
James W.eVitamins
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  • Verified customer

Did not fulfill my request

published

I have always received a receipt in AUD. This time in USD.
I have asked for receipt in AUD and none has been forth coming.

1 comment
eVitamins
James W.eVitamins
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  • Verified customer

Package never arrived.

published

Unfortunately my package never arrived, it's been a month and can't be tracked as I am out of the US. $35 down the drain. I have re-ordered and am hoping this package comes soon.

1 comment
eVitamins
James W.eVitamins
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ben

benMelbourne

Never buy anything from eVitamins, the service is very very bad

published

I bought 2 of Barlean's Brevail - 30 Caps two months ago, they haven't been delivered when I post this review. Each time I contact them, they always gives me the same text:

Thank you for reaching out to our team. You may successfully track this order using tracking number UMXXXXXXXUS, at the following link:

However, due to the shipping method that was selected this will only provide you with tracking details up to the point that your order left the United States. If there is anything else we can assist you with please feel free to contact us.

They even don't write a new message, just copy and paste the same text each time. I am very disappointed with their service. I would never ever buy anything from them.

2 comments
eVitamins
James W.eVitamins
ben
ben

I've contacted you several times, including emails, tickets, but the result is the same: You are just looking for excuses and do nothing to solve this issue.

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Unacceptable answer.

published

I ordered D-mannos about the 5th of September... the money was taken out of my account on this date also. I left contacting them for about 4-6 weeks thinking that perhaps the product had to come from overseas. When I did contact them about the product not arriving....was told eventually that because the tracking was no longer "valid" that they could be of no further help in this manner. So I have evidence that they took my money but cannot do anything about it. Cannot believe this. So buyer beware of this company...of course no Australian number to ring only US...and from Australia not worth the cost.
Dawn

5 comments
eVitamins
James W.eVitamins
Dawn B.
Dawn B.
eVitamins
James W.eVitamins
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lisa

lisasydney

  • 2 reviews
  • 3 likes

Dont use this Company.

published

I placed an order on 9 February and still have not received any products. My order was very large over $300 and the delivery charge was $40. After 4 emails looking for a tracking number they have advised me that they are sending 1 vitamin under $10 and charging me the delivery fee of $30??? I could have walked across the road to the chemist to make that purchase. The company is a con and dont use them.

1 comment
eVitamins
James W.eVitamins
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PDeez

PDeezSydney

  • Verified customer

Terrible service and communication

published

Order an item mid January and waited for a few weeks without receiving item. Checked account and the item had still not shipped, no reason given. Contacted customer service and received a generic email response saying the item was back ordered and would ship early Feb. Waited for another few weeks, nothing arrived. Contacted customer service again and was told it was back ordered until late Feb. Again nothing arrived, I've checked the account now (some 2 and a half months after ordering) and my order status is cancelled yet they've charged my card for shipping fees for an item that has never been sent or received. Absolutely terrible company, they also fabricated their trust pilot rating on their site which I reported them for.

1 comment
eVitamins
James W.eVitamins
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Lee

Leemelbourne

  • Verified customer

Disappointing Delivery service

published

Despite paying extra for priority shipping the product not received within specified time frame. Still waiting, now a week overdue. Also, no response to online inquiry.

1 comment
eVitamins
James W.eVitamins
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Questions & Answers

Not happy Smurf

Not happy Smurfasked

Has anyone ever experienced or noticed incorrect tracking information on any of there orders?

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