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Exetel Mobile

Exetel Mobile

2.0 from 47 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

1.8
28 reviews
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Hendo
HendoGreater Melbourne (Outer), VIC
  • 26 reviews
  • 17 likes

Customer Service not Good Enough.

published
Value for Money
2/5
Customer Service
1/5
Local Reception
5/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Included Data per Month2 GB

For this side of the market. Pretty good value.

published
Value for Money
4/5
Local Reception
5/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$8.99
Included Data per Month2 GB

Don't use Exetel, zero customer service

published
Value for Money
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month10 GB
Andrew P.
Andrew P.
  • 5 reviews
  • 11 likes

Charging me for a service that doesn't exist

published

I ported my number over to another provider but still got charged for the following month. I called and said what was going on and replied saying they can't do anything about it. How can you charge for a service that doesn't exist or is in use?

I have never had a problem with any other provider but this company takes it to a new low.

Avoid this company as the aftercare service is near 0 existence and useful as they only care about taking your money.

Value for Money
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
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james p.
james p.Greater Melbourne (Metropolitan), VIC
  • 3 reviews

Horrendous. Avoid

published

I bought their wirless mobile plan thinking it would be fast and easy to set up. How wrong I was. 6 weeks in and I am still trying to speak to someone helpful. My issues are:
- when it connects, it is very slow (running 1x device only and Netflix auto's to low quality
- a lot of the time I get no signal
- tech support are useless with no urgency and poor English/communication skills
- general support is also not helpful

Value for Money
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
average_consumer
average_consumer
  • 2 reviews
  • 1 like
  • Verified

Porting out made artificially difficult, as admitted by customer service

published
Value for Money
4/5
Customer Service
3/5
Local Reception
4/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month18 GB
Vin Lever
Vin LeverMid North Coast, NSW
  • 12 reviews
  • 7 likes
  • Verified

One of the Cheaper Services

published

I do not use my phone often so this service is about as cheap as it gets. I use wifi for phone data.
Got this Optus service after I purchased Exetel NBN service, Previously I had Vodafone which was hopeless in rural areas. Optus is getting better for coverage.
The $14.99 is cheap. (extras when you sign up)
Customer service is actually helpful when you get through to someone.
However there can be delays

Value for Money
3/5
Customer Service
3/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$14.99

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Retail Cusomer
Retail CusomerSouth East Queensland, QLD
  • 12 reviews
  • 14 likes

Scamers and Theives AVOID at all costs

published

Joined Exetel as service appeared economical and value for money.
Customer service is ABYSMAL you will wait 20 mins on hold for basic assistance.
Ported a number to another provider Exetel continued to bill me foe a number that was no longer theirs for 3 months. Still waiting on a refund.

Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only

My time is worth less than my money so...

published
Value for Money
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$8.99
Included Data per Month2 GB
Mobile Phone Service Providers

Find out how Exetel Mobile compares to other Mobile Phone Service Providers

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alexnat
alexnatGreater Melbourne (Outer), VIC
  • 6 reviews
  • 1 like

2 kids mobile - working great so far

published

No issues at all. They're slow to respond to emails, and to update the Exetel app (which could use some alias naming benefits, as opposed to phone numbers), but overall the actual phone service works fine. Had no issues. You can also set spend control so that if the kids hit the 2Gb, the data turns off and you don't pay any more

Value for Money
5/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$8.99
Included Data per Month2 GB
Brian C
Brian CSouth East Queensland, QLD
  • 3 reviews
  • 3 likes

terrible customer service

published

I made the mistake of applying for the $8.99 a month mobile, what a mistake it took them 12 days to send out a sim card, phoned many times and recording said they would call back within 80 minutes, never received a call back, sent numerous emails and got replies that they would get back to me within two working days, never received an answer to my messages. When I received the sim card they didn't send the password to log on. Sent message to them by email saying please cancel my application, never bothered to reply. This is the worst service ever experienced.

Value for Money
1/5
Local Reception
5/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$8.99
mike
mikeGreater Melbourne (Inner), VIC
  • 7 reviews
  • 2 likes

Dodgy business model

published

I changed SIM providers on about the 19th June.
I noticed I was still signed up to them at the start of July and called them up to make sure my plan gets cancelled.
Exetel claims that their T+Cs say I needed to give them 20days notice to cancel my plan.
So even though their SIM would no longer have worked from the 19th onwards, it turns out I would have had to tell them about this back in May!
I am now getting charged for the whole of July! 1.5 months after their SIM would no longer work.

Whatever money I saved from going with them I would have lost from having to pay for an extra month for absolutely nothing.

Value for Money
5/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Mobile Phone Service Providers

Find out how Exetel Mobile compares to other Mobile Phone Service Providers

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Zay
ZayPerth, WA
  • 12 reviews
  • 6 likes

Terrible Mobile Reception PLUS Taking Out Extra Money From My Account!!!

published

Terrible Mobile Reception as well as taking extra money out of my account!!!
I bought the $8.99 sim only mobile plan & the reception is terrible 95% of the time! Friends keep asking me why my mobile is off all the time, even though it's not, it's just the poor reception! The mobile data is almost always on 3G instead of 4G! I had the same problem with Amaysim & I guess Optus has never been good to me!
Another problem is that they keep charging me for using a credit card even though I used my bank details which is supposed to not charge you any fees, but they kept charging me!
I would not recommend Exetel for a mobile plan & I couldn't be happier that I'm not longer a customer!

Value for Money
1/5
Customer Service
3/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$8.99
Included Data per Month2 GB
Robbo
RobboPerth, WA
  • 5 reviews
  • 5 likes

Shambles

published

Switched from Optus mobile after reading positive WhistleOut review....was a big mistake. This company just can't deliver and reasonable service. If you make the effort to try to sort their mistakes out it must be done by phone and is like pulling teeth...and when you finally get to talk to the remote call center their promises never delivered. Billing is an absolute mess, emails never answered. Stay away!

Value for Money
1/5
Customer Service
1/5
Local Reception
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
leckielou
leckielou
  • 2 reviews
  • 1 like

Porting away from EXETEL is not easy

published

Trying to port my number FROM Exetel to new provider. Twice now Exetel rejected the portingl. Seems I have to get a porting code to use for the new provider. Just rang Exetel to get code ?!?! 81 custs in front of me. 78 minutes approx wait time. Arranged for them to save my place and call me back..... I have done that twice before with NO CALL BACK. I cannot deal with a company that has no cust service. This is like Hotel California - you can check out any time you want but you can ever leave!

Value for Money
3/5
Customer Service
1/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$8.99
Included Data per Month2 GB
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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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