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Exetel Mobile

Exetel Mobile

2.0 from 53 reviews · View Statistics
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Sir Bob
Sir Bob
  • 2 reviews
  • 2 likes

Used to be great

published

I have been with Exetel for many years, and found them to have great services.
However, they have just changed their from wholesaler from Optus to Telstra.
Have to now dial 101 to get voicemails instead of receiving as a text message.
No options given to resolve this problem either.

Value for Money
4/5
Customer Service
5/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Exetel Mobile
Jude PExetel MobileSend a private message
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Pavel
PavelPerth, WA
  • 6 reviews
  • 3 likes

Great provider - until network change

published

I have been with Exetel for many years and it has been without any issues on Optus network. Their latest decision to switch to Telstra network was a disaster for WA. This is not full Telstra network, but so very thinned down resellers network where I wound myself driving under Telstra tower with no signal nor could made a calls from home (in the city) ! I've left with all my sims back to alternative Optus reseller. Great people, great company & single management decision to save few $ :-(

Value for Money
4/5
Customer Service
4/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$15.00
Included Data per Month2 GB
Exetel Mobile
Jude PExetel MobileSend a private message
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average_consumer
average_consumer
  • 2 reviews
  • 1 like
  • Verified

Porting out made artificially difficult, as admitted by customer service

published
Value for Money
4/5
Customer Service
3/5
Local Reception
4/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month18 GB
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Vin Lever
Vin LeverMid North Coast, NSW
  • 12 reviews
  • 7 likes
  • Verified

One of the Cheaper Services

published

I do not use my phone often so this service is about as cheap as it gets. I use wifi for phone data.
Got this Optus service after I purchased Exetel NBN service, Previously I had Vodafone which was hopeless in rural areas. Optus is getting better for coverage.
The $14.99 is cheap. (extras when you sign up)
Customer service is actually helpful when you get through to someone.
However there can be delays

Value for Money
3/5
Customer Service
3/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$14.99
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Quickpig
QuickpigSoldiers Point
  • 32 reviews
  • 27 likes

Worth the effort

published

What should have been a simple switch from Optus to Exetel proved to be quite the opposite. To be fair, this could have been the fault of Optus. Apparently, porting a number from one network to the same network is difficult because it is done manually. I've been told it's quicker to change networks and back again, because this process is done automatically. Exetel got there in the end and the deal is so much better than Optus, I think it was worth the effort.

Value for Money
5/5
Customer Service
3/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$9.00
Included Data per Month2 GB
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Vince T
Vince TSouth East Queensland, QLD
  • 3 reviews
  • 6 likes

Connected and used it but buttons are still "ACTIVATE"

published

I've managed to activate my 2 numbers, ported from vodafone. We could use it (call, data...). However, on their system, the button "ACTIVATE" are still there, and they texted me, told me to activate the service???? Their system looks outdated.

Local Reception
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$14.99
Included Data per Month1.5 GB
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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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