1 photo
Exetel Mobile

Exetel Mobile

2.0 from 52 reviews · View Statistics
Listing monitored by Exetel Mobile

Reviews

Previous
Clear all
Next
Bernadette
BernadetteSydney, NSW
  • 2 reviews

Deteriorated service & coverage

published
Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month3 GB
Exetel Mobile
Jude PExetel MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Pavel
PavelPerth, WA
  • 6 reviews
  • 3 likes

Great provider - until network change

published

I have been with Exetel for many years and it has been without any issues on Optus network. Their latest decision to switch to Telstra network was a disaster for WA. This is not full Telstra network, but so very thinned down resellers network where I wound myself driving under Telstra tower with no signal nor could made a calls from home (in the city) ! I've left with all my sims back to alternative Optus reseller. Great people, great company & single management decision to save few $ :-(

Value for Money
4/5
Customer Service
4/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$15.00
Included Data per Month2 GB
Exetel Mobile
Jude PExetel MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Terry
TerryNewcastle

Exetel mobile gives non fuss reliabilty

published

I switched over from Telstra to Exetel mobile. Ended up being same network but cheaper. The coverage is excellent. I have had zero dropouts. I don't use a lot of data but what I don't use, rolls over to the next month. Therefore I have plenty when I really need it (without having to pay more each month - in case I need it). The Exetel folk were very helpful in the setting up. Couldn't fault the service or the product. At $16 a month - excellent value. I highly recommend Exetel.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$16.00
Included Data per Month4 GB
Similar opinion? Write a review on ProductReview.com.au!
Hendo
HendoGreater Melbourne (Outer), VIC
  • 31 reviews
  • 18 likes

Customer Service not Good Enough.

published
Value for Money
2/5
Customer Service
1/5
Local Reception
5/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Included Data per Month2 GB
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Exetel Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all

Don't use Exetel, zero customer service

published
Value for Money
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month10 GB
Similar opinion? Write a review on ProductReview.com.au!
Andrew P.
Andrew P.
  • 8 reviews
  • 14 likes

Charging me for a service that doesn't exist

published

I ported my number over to another provider but still got charged for the following month. I called and said what was going on and replied saying they can't do anything about it. How can you charge for a service that doesn't exist or is in use?

I have never had a problem with any other provider but this company takes it to a new low.

Avoid this company as the aftercare service is near 0 existence and useful as they only care about taking your money.

Value for Money
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Similar opinion? Write a review on ProductReview.com.au!
james p.
james p.Greater Melbourne (Metropolitan), VIC
  • 4 reviews

Horrendous. Avoid

published

I bought their wirless mobile plan thinking it would be fast and easy to set up. How wrong I was. 6 weeks in and I am still trying to speak to someone helpful. My issues are:
- when it connects, it is very slow (running 1x device only and Netflix auto's to low quality
- a lot of the time I get no signal
- tech support are useless with no urgency and poor English/communication skills
- general support is also not helpful

Value for Money
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Tips for Choosing a Mobile Plan and Service Provider

Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.

Wendy Z.
Wendy Z.21 Feb 2020
tips-for-choosing-a-mobile-plan-and-service-provider
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next
average_consumer
average_consumer
  • 2 reviews
  • 1 like
  • Verified

Porting out made artificially difficult, as admitted by customer service

published
Value for Money
4/5
Customer Service
3/5
Local Reception
4/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month18 GB
Similar opinion? Write a review on ProductReview.com.au!
Vin Lever
Vin LeverMid North Coast, NSW
  • 12 reviews
  • 7 likes
  • Verified

One of the Cheaper Services

published

I do not use my phone often so this service is about as cheap as it gets. I use wifi for phone data.
Got this Optus service after I purchased Exetel NBN service, Previously I had Vodafone which was hopeless in rural areas. Optus is getting better for coverage.
The $14.99 is cheap. (extras when you sign up)
Customer service is actually helpful when you get through to someone.
However there can be delays

Value for Money
3/5
Customer Service
3/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$14.99
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Exetel Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Retail Cusomer
Retail CusomerSouth East Queensland, QLD
  • 14 reviews
  • 14 likes

Scamers and Theives AVOID at all costs

published

Joined Exetel as service appeared economical and value for money.
Customer service is ABYSMAL you will wait 20 mins on hold for basic assistance.
Ported a number to another provider Exetel continued to bill me foe a number that was no longer theirs for 3 months. Still waiting on a refund.

Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Similar opinion? Write a review on ProductReview.com.au!
Brian C
Brian CSouth East Queensland, QLD
  • 3 reviews
  • 3 likes

terrible customer service

published

I made the mistake of applying for the $8.99 a month mobile, what a mistake it took them 12 days to send out a sim card, phoned many times and recording said they would call back within 80 minutes, never received a call back, sent numerous emails and got replies that they would get back to me within two working days, never received an answer to my messages. When I received the sim card they didn't send the password to log on. Sent message to them by email saying please cancel my application, never bothered to reply. This is the worst service ever experienced.

Value for Money
1/5
Local Reception
5/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$8.99
Similar opinion? Write a review on ProductReview.com.au!
mike
mikeGreater Melbourne (Inner), VIC
  • 7 reviews
  • 2 likes

Dodgy business model

published

I changed SIM providers on about the 19th June.
I noticed I was still signed up to them at the start of July and called them up to make sure my plan gets cancelled.
Exetel claims that their T+Cs say I needed to give them 20days notice to cancel my plan.
So even though their SIM would no longer have worked from the 19th onwards, it turns out I would have had to tell them about this back in May!
I am now getting charged for the whole of July! 1.5 months after their SIM would no longer work.

Whatever money I saved from going with them I would have lost from having to pay for an extra month for absolutely nothing.

Value for Money
5/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Exetel Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Zay
ZayPerth, WA
  • 12 reviews
  • 6 likes

Terrible Mobile Reception PLUS Taking Out Extra Money From My Account!!!

published

Terrible Mobile Reception as well as taking extra money out of my account!!!
I bought the $8.99 sim only mobile plan & the reception is terrible 95% of the time! Friends keep asking me why my mobile is off all the time, even though it's not, it's just the poor reception! The mobile data is almost always on 3G instead of 4G! I had the same problem with Amaysim & I guess Optus has never been good to me!
Another problem is that they keep charging me for using a credit card even though I used my bank details which is supposed to not charge you any fees, but they kept charging me!
I would not recommend Exetel for a mobile plan & I couldn't be happier that I'm not longer a customer!

Value for Money
1/5
Customer Service
3/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$8.99
Included Data per Month2 GB
Similar opinion? Write a review on ProductReview.com.au!
Robbo
RobboPerth, WA
  • 5 reviews
  • 5 likes

Shambles

published

Switched from Optus mobile after reading positive WhistleOut review....was a big mistake. This company just can't deliver and reasonable service. If you make the effort to try to sort their mistakes out it must be done by phone and is like pulling teeth...and when you finally get to talk to the remote call center their promises never delivered. Billing is an absolute mess, emails never answered. Stay away!

Value for Money
1/5
Customer Service
1/5
Local Reception
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Similar opinion? Write a review on ProductReview.com.au!
leckielou
leckielou
  • 2 reviews
  • 1 like

Porting away from EXETEL is not easy

published

Trying to port my number FROM Exetel to new provider. Twice now Exetel rejected the portingl. Seems I have to get a porting code to use for the new provider. Just rang Exetel to get code ?!?! 81 custs in front of me. 78 minutes approx wait time. Arranged for them to save my place and call me back..... I have done that twice before with NO CALL BACK. I cannot deal with a company that has no cust service. This is like Hotel California - you can check out any time you want but you can ever leave!

Value for Money
3/5
Customer Service
1/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$8.99
Included Data per Month2 GB
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Exetel Mobile representatives

Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.