Porting out made artificially difficult, as admitted by customer service
Wanted to give another mobile provider a try so submitted a porting request at the new provider with my Exetel account details.
New provider came back and said Exetel had rejected porting as the details didn't match what Exetel had.
Contacted Exetel and was told their "customer ID" wasn't really the account number, and the account number was some number even the existence of which I was never told about.
Frustrated by the waste of time, I asked customer service a rhetorical question if they made the porting process artificially difficult, t...o which they answered yes. Nevertheless, customer service generally answer phone quick enough, though their staff members don't seem to talk to each other, which means if you got transferred during your call likely you'll need to repeat your story.
One of the Cheaper Services
I do not use my phone often so this service is about as cheap as it gets. I use wifi for phone data.
Got this Optus service after I purchased Exetel NBN service, Previously I had Vodafone which was hopeless in rural areas. Optus is getting better for coverage.
The $14.99 is cheap. (extras when you sign up)
Customer service is actually helpful when you get through to someone.
However there can be delays
Worth the effort
What should have been a simple switch from Optus to Exetel proved to be quite the opposite. To be fair, this could have been the fault of Optus. Apparently, porting a number from one network to the same network is difficult because it is done manually. I've been told it's quicker to change networks and back again, because this process is done automatically. Exetel got there in the end and the deal is so much better than Optus, I think it was worth the effort.
Perfect post-paid mobile plan for a low-usage customer.
My wife and I recently moved our mobile services from Amaysim to Exetel Mobile. The network is the identical 4G Optus network Amaysim uses but Exetel gives you more for less money.
- Amaysim: $10 every 28 days for 1GB of data + unlimited talk and text
- Exetel: $8.99 every calendar month for 2GB of data + unlimited talk and text
Exetel has a comprehensive user portal where you can configure your plan to your personal requirements. It has extra spend control (can be set to $0 so you don't pay extra when your data runs out), a schedu...
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Connected and used it but buttons are still "ACTIVATE"
I've managed to activate my 2 numbers, ported from vodafone. We could use it (call, data...). However, on their system, the button "ACTIVATE" are still there, and they texted me, told me to activate the service???? Their system looks outdated.
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|International Roaming Offered||Yes|
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