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Exetel Mobile
- 2 reviews
They cancelled service and then charged me for it!
In late May 2022, Exetel advised they were switching to a Telstra service, complete with a $5 a month price increase. Further advised that our accounts would be cancelled from 1 August 2022 unless we migrated to their new Telstra option. Declined to do that, transferred the number to a different provider and advised them to stop invoices from 1 August 2022. Not once but 4 times. Of course they ignored all of this and went ahead and charged in advance for August even though they were no longer providing a service (which they had cancelled). Their reponse when I asked for the charges to be cancelled:" It's a little too late to reverse it from our end."
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
Immediate? The email says it will take 2 to 3 business days. You knew about this service being cancelled in May and we emailed you about stopping the payment deductions several times. How many other ...
Read morepeople are you continuing to charge for services you cancelled. The 'glitch' is a lie, because I managed to cancel another advance charge with your company, though only after multiple emails. This is incompetence rather than a glitch.Hi Robert,
As you have correctly pointed out, only one of your services were affected with the glitch,
We are extremely sorry about this.
We have run a sweep within our systems to identify any further affected customers.
- 2 reviews
- 3 likes
Very poor customer service
First of all, I've never encountered a telco which removes your ability to receive calls when a bill is not paid. Second, even after payment, my sim does not work. I spent 30 minutes talking to support but the line quality was so poor I literally couldn't understand what they were saying- I imagine this is the result of an offshore support centre. I asked a simple question: which plan am I currently on, and they couldn't even answer this!! Unbelievable.
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$20.00
- Included Data per Month2 GB
Hi,
We don't like to hear about unhappy customers. Please expect a call from one of our team members to see how we can turn things around for you. Talk soon....
Read more Regards, Exetel Technical Support- 12 reviews
- 7 likes
- Verified
One of the Cheaper Services
I do not use my phone often so this service is about as cheap as it gets. I use wifi for phone data.
Got this Optus service after I purchased Exetel NBN service, Previously I had Vodafone which was hopeless in rural areas. Optus is getting better for coverage.
The $14.99 is cheap. (extras when you sign up)
Customer service is actually helpful when you get through to someone.
However there can be delays
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$14.99
- 4 reviews
- 6 likes
terrible customer service
I made the mistake of applying for the $8.99 a month mobile, what a mistake it took them 12 days to send out a sim card, phoned many times and recording said they would call back within 80 minutes, never received a call back, sent numerous emails and got replies that they would get back to me within two working days, never received an answer to my messages. When I received the sim card they didn't send the password to log on. Sent message to them by email saying please cancel my application, never bothered to reply. This is the worst service ever experienced.
- Value for Money
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$8.99
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- 12 reviews
- 6 likes
Terrible Mobile Reception PLUS Taking Out Extra Money From My Account!!!
Terrible Mobile Reception as well as taking extra money out of my account!!!
I bought the $8.99 sim only mobile plan & the reception is terrible 95% of the time! Friends keep asking me why my mobile is off all the time, even though it's not, it's just the poor reception! The mobile data is almost always on 3G instead of 4G! I had the same problem with Amaysim & I guess Optus has never been good to me!
Another problem is that they keep charging me for using a credit card even though I used my bank details which is supposed to not charge you any fees, but they kept charging me!
I would not recommend Exetel for a mobile plan & I couldn't be happier that I'm not longer a customer!
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$8.99
- Included Data per Month2 GB
Useless. Won't port number
Tried to switch from Amaysim, but Exetel won't port number. Their systems aren't working properly and you get stuck between two mobile providers indefinitely (3 weeks now and counting) . No points of escalation available, emails not answered, the only option to speak to a real person is to choose "become a client", as "support" appears to have no staff assigned. Very different to what it was a year ago. Exetel is not ready to be a mobile provider yet, unfortunately.
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$9.00
- Included Data per Month2 GB
Update: after 3 weeks of waiting and several hours on the phone my number finally got ported. Appears to be working now: voice, SMS, internet are all working.
- 3 reviews
- 2 likes
worst customer service, nobody takes your phone
how are they allowed to operate in australia???
does somebody picks the phone up??
how long i have to wait??
i am talking before Colombo bombing. Now they have an excuse of Colombo bombing to get customers to wait even for days, Apparently, they have call centres in Colombo.
got a Exetel sim card online and tried to port my existing number to exetel, did it online, its been nearly a month, never ported. I tried to ring them, finally a girl picked the phone up after several attempts and hours of long wait. But she transferred me through to ot...
- Value for Money
- Customer Service
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$8.00
- Included Data per Month3 GB
Related Articles
Hopeless service and long porting
Been waiting about 2 weeks for my number to be ported from amaysim. I moved to save money. You get what you pay for, we'll maybe... Wait times for the call centre is terrible, and slows utmost disrespect.
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$9.00
- Included Data per Month2 GB
- 6 reviews
- 2 likes
SERVICE WORST IN AUSTRALIA
They just keep pasting the buck around due to "lack of knowledge" regarding telecommunication! been on the phone yesterday 2 hour & 3 hour today 29/3/19 time: 09.27 to activate a sim card! was told we got a free months mobile service
- Value for Money
- Customer Service
- Local Reception
- Transparency
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$9.00
- Included Data per Month2 GB
Find out how Exetel Mobile compares to other Mobile Phone Service Providers
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Details
Category | Mobile Phone Service Providers |
---|---|
Network Used | Optus |
International Roaming Offered | Yes |
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Hi Robert,
Read moreMore details of this refund will be sent to you by email. Once again we do apologise for this error from our end.We are so sorry about all this. A system glitch had resulted in this incorrect charge.
An immediate reversal of the charge has been arranged back to your bank....