Exetel Mobile

I have been with Exetel for many years and it has been without any issues on Optus network. Their latest decision to switch to Telstra network was a disaster for WA. This is not full Telstra network, but so very thinned down resellers network where I wound myself driving under Telstra tower with no signal nor could made a calls from home (in the city) ! I've left with all my sims back to alternative Optus reseller. Great people, great company & single management decision to save few $ :-(

For this side of the market, your getting good value for money (in Tasmania, I often outperform Telstra when comparing speed and coverage) and speeds are usually 25 - 80mbp/s even out in the country.

There is a few things to note, some handy features like activating a conference call, placing someone on hold or setting up voice mail is a chore (with no instructions provided, must go to a forum) and difficulty setting these up probably would scare many inexperienced phone users off.

With Optus, coverage isn't an issue, but phone call quality ...

Wanted to give another mobile provider a try so submitted a porting request at the new provider with my Exetel account details.

New provider came back and said Exetel had rejected porting as the details didn't match what Exetel had.

Contacted Exetel and was told their "customer ID" wasn't really the account number, and the account number was some number even the existence of which I was never told about.

Frustrated by the waste of time, I asked customer service a rhetorical question if they made the porting process artificially difficult, t...

I do not use my phone often so this service is about as cheap as it gets. I use wifi for phone data.
Got this Optus service after I purchased Exetel NBN service, Previously I had Vodafone which was hopeless in rural areas. Optus is getting better for coverage.
The $14.99 is cheap. (extras when you sign up)
Customer service is actually helpful when you get through to someone.
However there can be delays

Disclaimer: I do not use my phone often so the cons may be a lot worse.

Pros:
* The price is cheap!
* Customer service IS actually helpful (when you connect to someone).

Cons:
* Customer service waiting time however, is ATROCIOUS.
Phone call: 30 minutes to 1 hour waiting time.
Email: 1 and a half MONTHS waiting time....

No issues at all. They're slow to respond to emails, and to update the Exetel app (which could use some alias naming benefits, as opposed to phone numbers), but overall the actual phone service works fine. Had no issues. You can also set spend control so that if the kids hit the 2Gb, the data turns off and you don't pay any more

What should have been a simple switch from Optus to Exetel proved to be quite the opposite. To be fair, this could have been the fault of Optus. Apparently, porting a number from one network to the same network is difficult because it is done manually. I've been told it's quicker to change networks and back again, because this process is done automatically. Exetel got there in the end and the deal is so much better than Optus, I think it was worth the effort.

I've managed to activate my 2 numbers, ported from vodafone. We could use it (call, data...). However, on their system, the button "ACTIVATE" are still there, and they texted me, told me to activate the service???? Their system looks outdated.