Very poor customer service
First of all, I've never encountered a telco which removes your ability to receive calls when a bill is not paid. Second, even after payment, my sim does not work. I spent 30 minutes talking to support but the line quality was so poor I literally couldn't understand what they were saying- I imagine this is the result of an offshore support centre. I asked a simple question: which plan am I currently on, and they couldn't even answer this!! Unbelievable.
One of the Cheaper Services
I do not use my phone often so this service is about as cheap as it gets. I use wifi for phone data.
Got this Optus service after I purchased Exetel NBN service, Previously I had Vodafone which was hopeless in rural areas. Optus is getting better for coverage.
The $14.99 is cheap. (extras when you sign up)
Customer service is actually helpful when you get through to someone.
However there can be delays
terrible customer service
I made the mistake of applying for the $8.99 a month mobile, what a mistake it took them 12 days to send out a sim card, phoned many times and recording said they would call back within 80 minutes, never received a call back, sent numerous emails and got replies that they would get back to me within two working days, never received an answer to my messages. When I received the sim card they didn't send the password to log on. Sent message to them by email saying please cancel my application, never bothered to reply. This is the worst service ever experienced.
Terrible Mobile Reception PLUS Taking Out Extra Money From My Account!!!
Terrible Mobile Reception as well as taking extra money out of my account!!!
I bought the $8.99 sim only mobile plan & the reception is terrible 95% of the time! Friends keep asking me why my mobile is off all the time, even though it's not, it's just the poor reception! The mobile data is almost always on 3G instead of 4G! I had the same problem with Amaysim & I guess Optus has never been good to me!
Another problem is that they keep charging me for using a credit card even though I used my bank details which is supposed to not charge you any fees, but they kept charging me!
I would not recommend Exetel for a mobile plan & I couldn't be happier that I'm not longer a customer!
Almost non-existent customer service
When I signed up for the service, I understood that poring from another Optus carrier could take up to 3 business days. Now it has been 2 weeks since instigated the porting on the web (I clicked "activate") after receiving the sim. I emailed them 3 days ago them and have not heard the any response except for the auto reply. I tried to post on their help forum but it is practically impossible. Nobody picks up the phone and I could not leave a voicemail. Is there any human there at all at the other end with this company? I regret choosing Exetel already.
Useless. Won't port number
Tried to switch from Amaysim, but Exetel won't port number. Their systems aren't working properly and you get stuck between two mobile providers indefinitely (3 weeks now and counting) . No points of escalation available, emails not answered, the only option to speak to a real person is to choose "become a client", as "support" appears to have no staff assigned. Very different to what it was a year ago. Exetel is not ready to be a mobile provider yet, unfortunately.
worst customer service, nobody takes your phone
how are they allowed to operate in australia???
does somebody picks the phone up??
how long i have to wait??
i am talking before Colombo bombing. Now they have an excuse of Colombo bombing to get customers to wait even for days, Apparently, they have call centres in Colombo.
got a Exetel sim card online and tried to port my existing number to exetel, did it online, its been nearly a month, never ported. I tried to ring them, finally a girl picked the phone up after several attempts and hours of long wait. But she transferred me through to ot...
Hopeless service and long porting
Been waiting about 2 weeks for my number to be ported from amaysim. I moved to save money. You get what you pay for, we'll maybe... Wait times for the call centre is terrible, and slows utmost disrespect.
SERVICE WORST IN AUSTRALIA
They just keep pasting the buck around due to "lack of knowledge" regarding telecommunication! been on the phone yesterday 2 hour & 3 hour today 29/3/19 time: 09.27 to activate a sim card! was told we got a free months mobile service
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