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Exetel Mobile

Exetel Mobile

2.0 from 48 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

1.3
7 reviews
5
(0)
4
(0)
3
(1)
2
(0)
1
(6)
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Brian C
Brian CSouth East Queensland, QLD
  • 3 reviews
  • 3 likes

terrible customer service

published

I made the mistake of applying for the $8.99 a month mobile, what a mistake it took them 12 days to send out a sim card, phoned many times and recording said they would call back within 80 minutes, never received a call back, sent numerous emails and got replies that they would get back to me within two working days, never received an answer to my messages. When I received the sim card they didn't send the password to log on. Sent message to them by email saying please cancel my application, never bothered to reply. This is the worst service ever experienced.

Value for Money
1/5
Local Reception
5/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$8.99
Zay
ZayPerth, WA
  • 12 reviews
  • 6 likes

Terrible Mobile Reception PLUS Taking Out Extra Money From My Account!!!

published

Terrible Mobile Reception as well as taking extra money out of my account!!!
I bought the $8.99 sim only mobile plan & the reception is terrible 95% of the time! Friends keep asking me why my mobile is off all the time, even though it's not, it's just the poor reception! The mobile data is almost always on 3G instead of 4G! I had the same problem with Amaysim & I guess Optus has never been good to me!
Another problem is that they keep charging me for using a credit card even though I used my bank details which is supposed to not charge you any fees, but they kept charging me!
I would not recommend Exetel for a mobile plan & I couldn't be happier that I'm not longer a customer!

Value for Money
1/5
Customer Service
3/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$8.99
Included Data per Month2 GB

Useless. Won't port number

published

Tried to switch from Amaysim, but Exetel won't port number. Their systems aren't working properly and you get stuck between two mobile providers indefinitely (3 weeks now and counting) . No points of escalation available, emails not answered, the only option to speak to a real person is to choose "become a client", as "support" appears to have no staff assigned. Very different to what it was a year ago. Exetel is not ready to be a mobile provider yet, unfortunately.

Value for Money
1/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$9.00
Included Data per Month2 GB
Pavel K.
Pavel K.

Update: after 3 weeks of waiting and several hours on the phone my number finally got ported. Appears to be working now: voice, SMS, internet are all working.

Harke
HarkeMetropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

worst customer service, nobody takes your phone

published
Value for Money
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$8.00
Included Data per Month3 GB
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Hopeless service and long porting

published

Been waiting about 2 weeks for my number to be ported from amaysim. I moved to save money. You get what you pay for, we'll maybe... Wait times for the call centre is terrible, and slows utmost disrespect.

Value for Money
3/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$9.00
Included Data per Month2 GB
john
johnPerth, WA
  • 6 reviews
  • 2 likes

SERVICE WORST IN AUSTRALIA

published

They just keep pasting the buck around due to "lack of knowledge" regarding telecommunication! been on the phone yesterday 2 hour & 3 hour today 29/3/19 time: 09.27 to activate a sim card! was told we got a free months mobile service

Value for Money
1/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$9.00
Included Data per Month2 GB

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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
Visit official website

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