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Exetel Mobile
- 2 reviews
- 1 like
Almost non-existent customer service
When I signed up for the service, I understood that poring from another Optus carrier could take up to 3 business days. Now it has been 2 weeks since instigated the porting on the web (I clicked "activate") after receiving the sim. I emailed them 3 days ago them and have not heard the any response except for the auto reply. I tried to post on their help forum but it is practically impossible. Nobody picks up the phone and I could not leave a voicemail. Is there any human there at all at the other end with this company? I regret choosing Exetel already.
- Value for Money
- Customer Service
- Transparency
- Incentivised Review No
- Plan TypePost-Paid with Phone
- Plan Cost per Month$19.00
- Included Data per Month6 GB
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Details
| Category | Mobile Phone Service Providers |
|---|---|
| Network Used | Optus |
| International Roaming Offered | Yes |
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Update: it took 2 weeks for them to get back and then finally implement voice service. It took another phone call to fix sms and data situation (which was very quickly done after I contacted them). It...
Read more is still not clear how to set up voice mail service. It is probably one of the cheapest telecoms but I don't know if it is worth given how much I had to nudge them to make things happen. It takes a lot of patience.