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Exetel Mobile

Exetel Mobile

2.0 from 47 reviews · View Statistics
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Reviews

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Reiwa
Reiwa
  • 2 reviews
  • 1 like

Almost non-existent customer service

published

When I signed up for the service, I understood that poring from another Optus carrier could take up to 3 business days. Now it has been 2 weeks since instigated the porting on the web (I clicked "activate") after receiving the sim. I emailed them 3 days ago them and have not heard the any response except for the auto reply. I tried to post on their help forum but it is practically impossible. Nobody picks up the phone and I could not leave a voicemail. Is there any human there at all at the other end with this company? I regret choosing Exetel already.

Value for Money
Customer Service
Transparency
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$19.00
Included Data per Month6 GB
Reiwa
Reiwa

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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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