Almost non-existent customer service
When I signed up for the service, I understood that poring from another Optus carrier could take up to 3 business days. Now it has been 2 weeks since instigated the porting on the web (I clicked "activate") after receiving the sim. I emailed them 3 days ago them and have not heard the any response except for the auto reply. I tried to post on their help forum but it is practically impossible. Nobody picks up the phone and I could not leave a voicemail. Is there any human there at all at the other end with this company? I regret choosing Exetel already.
- Value for Money
- Customer Service
- Incentivised Review No
- Plan TypePost-Paid with Phone
- Plan Cost per Month$19.00
- Included Data per Month6 GB
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Exetel Mobile representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.