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Exetel Mobile

Exetel Mobile

2.0 from 47 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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average_consumer
average_consumer
  • 2 reviews
  • 1 like
  • Verified

Porting out made artificially difficult, as admitted by customer service

published
Value for Money
4/5
Customer Service
3/5
Vin Lever
Vin LeverMid North Coast, NSW
  • 12 reviews
  • 7 likes
  • Verified

One of the Cheaper Services

published

I do not use my phone often so this service is about as cheap as it gets. I use wifi for phone data.
Got this Optus service after I purchased Exetel NBN service, Previously I had Vodafone which was hopeless in rural areas. Optus is getting better for coverage.
The $14.99 is cheap. (extras when you sign up)
Customer service is actually helpful when you get through to someone.
However there can be delays

Value for Money
3/5
Customer Service
3/5
Quickpig
QuickpigSoldiers Point
  • 32 reviews
  • 27 likes

Worth the effort

published

What should have been a simple switch from Optus to Exetel proved to be quite the opposite. To be fair, this could have been the fault of Optus. Apparently, porting a number from one network to the same network is difficult because it is done manually. I've been told it's quicker to change networks and back again, because this process is done automatically. Exetel got there in the end and the deal is so much better than Optus, I think it was worth the effort.

Value for Money
5/5
Customer Service
3/5
ozimarco
ozimarcoWheatbelt, WA
  • 22 reviews
  • 7 likes

Perfect post-paid mobile plan for a low-usage customer.

published
Value for Money
5/5
Customer Service
5/5
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Vince T
Vince TSouth East Queensland, QLD
  • 3 reviews
  • 6 likes

Connected and used it but buttons are still "ACTIVATE"

published

I've managed to activate my 2 numbers, ported from vodafone. We could use it (call, data...). However, on their system, the button "ACTIVATE" are still there, and they texted me, told me to activate the service???? Their system looks outdated.

Local Reception
3/5
Incentivised Review No
Deanos
DeanosSydney, NSW
  • 4 reviews

Does everything I need.

published

Coverage is always quite reliable - on the Optus network, I never use my included calls/txts and thanks to the ability to have Exetel cut off the data when you hit the limit you don't get hit with excess charges.

Service used4G Mobile Phone
Harvey
HarveyClear Mountain
  • 5 reviews
  • Verified

Great service, product and good support.

published

Joined Exetel Mobile two months ago as my other provider was increasing their prices. Number porting was painless, SIM delivery was within the timeframe provided. The Optus network is brilliant and have had no issues at all with reception or speed. As for support you can see the wait time on their website so I always call when there is no one waiting and you go straight through. Email support will take longer to respond but I only used that once for a non-urgent request. Sometimes you just had to try it yourself. Do you really think that if a business did so badly (as per most comments here) it would survive in this cut throat industry? Fully recommend Exetel.

Service used4G Mobile Phone

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king_45
king_45Central West, NSW
  • 20 reviews
  • 12 likes
  • Verified

Sells Optus cheaper than Optus

published

Exetel resells optus cheaper than optus. So whatever service optus provides is what you get only cheaper. Signing up upgrading plan get new sim card all done online and all works smoothly. Never had a problem with billing after several years as a very satisfied customer.

Service used4G Mobile Phone

Happy exetel customers

published

I am online gamer that lives around the Ipswich area of Brisbane and I have been with exetel for 10 years and I am a happy customer.I have never had any major issues with them.Yes there have been the odd loss of signal from network problem but what company doesn’t have them.When there are problems they keep customers up to date on there forums .
I have moved house twice in 10 yrs with them and found the change of address quick and easy

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Love this provider

published

I've been with Exetel for years and each 12 months I check out the competitors. I've had Telstra call me during dinner many times to try and win me back but they just can't beat Exetel. Exetel are so good that I've just got my 70 year old mother-in-law onto a unlimited mobile plan and disconnected her land line. Keep up the great work Exetel...
Reliability and value for money...

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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
Visit official website

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