Porting out made artificially difficult, as admitted by customer service
Wanted to give another mobile provider a try so submitted a porting request at the new provider with my Exetel account details.
New provider came back and said Exetel had rejected porting as the details didn't match what Exetel had.
Contacted Exetel and was told their "customer ID" wasn't really the account number, and the account number was some number even the existence of which I was never told about.
Frustrated by the waste of time, I asked customer service a rhetorical question if they made the porting process artificially difficult, t...o which they answered yes. Nevertheless, customer service generally answer phone quick enough, though their staff members don't seem to talk to each other, which means if you got transferred during your call likely you'll need to repeat your story.
One of the Cheaper Services
I do not use my phone often so this service is about as cheap as it gets. I use wifi for phone data.
Got this Optus service after I purchased Exetel NBN service, Previously I had Vodafone which was hopeless in rural areas. Optus is getting better for coverage.
The $14.99 is cheap. (extras when you sign up)
Customer service is actually helpful when you get through to someone.
However there can be delays
Worth the effort
What should have been a simple switch from Optus to Exetel proved to be quite the opposite. To be fair, this could have been the fault of Optus. Apparently, porting a number from one network to the same network is difficult because it is done manually. I've been told it's quicker to change networks and back again, because this process is done automatically. Exetel got there in the end and the deal is so much better than Optus, I think it was worth the effort.
Perfect post-paid mobile plan for a low-usage customer.
My wife and I recently moved our mobile services from Amaysim to Exetel Mobile. The network is the identical 4G Optus network Amaysim uses but Exetel gives you more for less money.
- Amaysim: $10 every 28 days for 1GB of data + unlimited talk and text
- Exetel: $8.99 every calendar month for 2GB of data + unlimited talk and text
Exetel has a comprehensive user portal where you can configure your plan to your personal requirements. It has extra spend control (can be set to $0 so you don't pay extra when your data runs out), a schedu...
Connected and used it but buttons are still "ACTIVATE"
I've managed to activate my 2 numbers, ported from vodafone. We could use it (call, data...). However, on their system, the button "ACTIVATE" are still there, and they texted me, told me to activate the service???? Their system looks outdated.
Does everything I need.
Coverage is always quite reliable - on the Optus network, I never use my included calls/txts and thanks to the ability to have Exetel cut off the data when you hit the limit you don't get hit with excess charges.
Great service, product and good support.
Joined Exetel Mobile two months ago as my other provider was increasing their prices. Number porting was painless, SIM delivery was within the timeframe provided. The Optus network is brilliant and have had no issues at all with reception or speed. As for support you can see the wait time on their website so I always call when there is no one waiting and you go straight through. Email support will take longer to respond but I only used that once for a non-urgent request. Sometimes you just had to try it yourself. Do you really think that if a business did so badly (as per most comments here) it would survive in this cut throat industry? Fully recommend Exetel.
Sells Optus cheaper than Optus
Exetel resells optus cheaper than optus. So whatever service optus provides is what you get only cheaper. Signing up upgrading plan get new sim card all done online and all works smoothly. Never had a problem with billing after several years as a very satisfied customer.
Happy exetel customers
I am online gamer that lives around the Ipswich area of Brisbane and I have been with exetel for 10 years and I am a happy customer.I have never had any major issues with them.Yes there have been the odd loss of signal from network problem but what company doesn’t have them.When there are problems they keep customers up to date on there forums .
I have moved house twice in 10 yrs with them and found the change of address quick and easy
Love this provider
I've been with Exetel for years and each 12 months I check out the competitors. I've had Telstra call me during dinner many times to try and win me back but they just can't beat Exetel. Exetel are so good that I've just got my 70 year old mother-in-law onto a unlimited mobile plan and disconnected her land line. Keep up the great work Exetel...
Reliability and value for money...
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|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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