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Extension Factory

Extension Factory (page 2 of 3)

4.0 from 53 reviews

Reviews

(30)
(12)
(0)
(2)
(9)
  • Customer Service
    1.0 (2)
  • Timeliness
    1.0 (2)
  • Job Satisfaction
    1.0 (2)
  • Rates and Fees
    1.0 (2)
  • Product Quality
    2.0 (2)

Reviewer Photos & Videos

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Damien B

Damien Bmelbourne

  • Verified customer

Impressive people - impressive process.

published

We got 3 companies out to compare and my wife and I instantly chose The Extension Factory. The design consultant Wayne was impressive and gave us lots of design ideas we hadn’t thought of. Not pushy like the others. Project manager Bill was excellent and explained every day what was going on which we enjoyed. Our first floor extension and entertainment area were completed on time and was beyond what we had hoped for and didn’t need to move out. Couldn’t be happier.

Mandy

MandyViewbank

  • Verified customer

We should have done this ages ago!

published

We decided to use the extension factory for our extension and we have been extremely happy with the service provided. They have always listened to our concerns and addressed them in a timely manner. We have also ended up with a gorgeous extension, making the most of the views we can have, and we couldn't be happier.

  • Verified customer

Bad communication

published
1 comment
lee
lee
Bathroom Renovators

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amazing!

published

The Extension Factory built my extension/renovation and i must say i can't believe how it turned out. The ideas they had to offer worked well and i was quite surprised to see the end result. I was in two minds as to whether to demolish and start fresh or work with what i originally had. I've had nothing but compliments from neighbours, family and friends. It truly is a transformation from a run down home to what now i call "my serenity" I used double glazing for as i live on a main road and have no regrets. Thank you yo the Extension Factory!

amazing

published

I would like to thank The Extension Factory for the great work that have done with my extension in Surrey Hills. Not only was it completed by Christmas which was one of highest concerns as I had family coming from overseas but I had a really switched on building manager who went over and above his role. The premises was kept clean by the tradesmen whilst we lived in the premises and anything I queried never seemed to be too much to ask. Good work everyone!

johna61

johna61Melbourne

Very happy

published
DebbieB

DebbieBMelbourne

  • 3 reviews
  • 20 likes
  • Verified customer

Disaster!+

published

Would never recommend these people!

published

My work was done some years ago so perhaps things have changed. But my experience was shocking. The quality of the work was poor. Indeed, I needed to go to the Building Commission who then gave orders that poor work needed to be fixed. This meant leaks had to be fixed, balconies had to be pulled up and run offs and waterproofing installed. The delays went on for months and it was an ongoing battle. A totally unpleasant experience. Again, this was a number of years ago but the bad memories are still vivid!

ERs Custom Home

ERs Custom HomeMelbourne

  • 2 reviews
  • 5 likes
  • Verified customer

Building Our Dream Custom Home

published
Bathroom Renovators

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Kyeelee

KyeeleeWest Footscray

Job well done!!

published

Excellent Finishes...

published

From the outset, Extension Factory understood our vision for a second storey extension. We had a large master bedroom, ensuite, second lounge area and winding staircase built. The carpenter who built the frame was fantastic and we are very pleased with the quality of the final finishes. If you are thinking of a double storey extension in order to make the home that you already love a bit more spacious, then we wouldn’t hesitate to recommend the Extension Factory.

SashaK

SashaKSouth Melbourne

Impressive Workmanship, Exceptional Customer Service

published

The work done to my extension has got my friends talking, not just from the design aspect but also from a potential buyers view. It looks so different now and I can't wait to spend Christmas with my family in this newly created home. Thanks to all the staff that made it happen! Love living in South Melbourne even more.

Over a Year And Still Not Finished

published

I read with some amusement that one subscriber said they were delayed 3 weeks by an extension factory plasterer - try 4 months delay with several 'alternative' plasterers tried until they found one that did it at a price they were happy with. We are not back in our home yet and the whole thing has been a disaster I cannot in good faith give any recommendation to extension factory and I'd invite anyone to come and see the mess our house is still in today - 8th October 2015 and they started delivering things in July 2014.

Very Happy with our Extension

published

The process from design and ideas to the end product was really quite smooth. Issues do arise in extensions I found out but I was always impressed with the problem solving skills of the site manager. Tradies were really great guys. It is tough to live in while extending but they tried to make it as painless as possible.

Tracey Hart

Tracey Hartkilmore

  • 3 reviews
  • 1 like

was the ugglest house on the street now the best

published

loved the job they done as our house was a night mare they turned it from being ugly to the best house on the street couldn't be happier with them the foreman Zac was great to deal with too

Bathroom Renovators

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On time and on budget!

published

We needed to expand our existing 2-bed home with a complicated ground-floor extension comprising lounge area, new master bedroom and ensuite which had to very closely match to our existing 50's brick-veneer house. By reusing existing materials and sourcing others from unusual places, The Extension Factory did a wonderful job, right from [name removed] initial concept design to construction. So much could have gone wrong, but Project Manager [name removed] selected all the right tradesmen for our job and the carpentry [name removed] and bricklaying [name removed] in particular which were so critical to the success of this project really was first class. Very happy indeed!

1 comment
Cameron & Jenny
Cameron & Jenny

Great Extension

published

Very pleased with the result of our extension. Completed ahead of time although I think they could have completed it a lot earlier if the trades had spent more time on site. Site manager was easy to deal with and always kept us informed as to what stage they were at. Tradesmen were all great though plasters were unrelieable and did leave a mess after each visit. Would recommend the Extension Factory but would not recommend that anyone live in the house while building is going on especially if you are building during winter

Job well done

published

We added 2 bedrooms to our home to accommodate our growing family. Overall the process was managed well by our project manager Bill, who was very friendly to deal with.
Some excellent trades were used by The Extension Factory, especially Aaron -the carpenter, Darrel -the plumber & ‘Jaywired Electrical Services’- we highly recommend all three.
Our extension was completed well, and on time. Thank you Extension Factory.

Great Job

published

We turned our single story, 2 bdrm weatherboard into a 2 story 5 bdrm home. Overall the process was well managed. We were communicated and kept up to date the whole time throughout the entire process from design through to final completion. Our building supervisor John was great to deal with and would provide advice and assistance to make sure that the end result was what we wanted. We would like to thanks the whole team at the Extension Factory for making the experience a memorable one and would have no issue recommending them to anyone wanting to renovate their house.

Cam and Elly

Cam and EllyMelbourne

Great design and execution of the project.

published

The Extension Factory took our concepts of a new dining room and kitchen area with large decked area incorporating a versatile bi-fold door system and turned it into a pleasant reality! We have a great new living space that is exactly how we imagined it, the dining area can be opened into the deck - garden to extend the room for entertaining a large group easily. The whole family is extremely happy with the results.
John, the project manager, communicated every step of the way and made the whole experience a great one!

1 comment
Extension Factory
Extension F.Extension Factory

Thank you Cam & Elly, summer is nearly here so enjoy the new indoor/outdoor living.

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Questions & Answers

Lynbrook italian

Lynbrook italianasked

does this company do built in kitchen alfresco with swim spa?

4 answers
Rose
Rose

I think they would But you would be better off asking them directly

not happy
not happy

I would not be sure about the spa. I would use spa experts for that. I do not recommend using the company. You can see evidence of the level of quality of their work and practices on the extension factory experience facebook page.

Lynbrook italian
Lynbrook italian

Thanks
I think we’ll go to a different company

Raven

Ravenasked

Are there any reliable builders working for the extension factory?

1 answer

NO - don't go anywhere near them!!

ripoffsspreets

ripoffsspreetsasked

Hi i require an urgent extension on top 2 bedrooms and bathrrom, i live in caulfield. Also do you take care of council permits etc?

4 answers
Cam and Elly
Cam and Elly

Hi, I don't actually work for them, but they did take of our permits.
Regs,
Cam

Crickey
Crickey

Yes they do. But take some advice and don't even contemplate using Extension Factory if you want to retain sanity. They are hopeless, too many supervisors covering there own A#$ and nothing happens. Communication non existent.

Stuart B
Stuart B

Easier to do it yourself, as a few people have mentioned they are slow. Also they tend to wait for things to happen, dont get on the front foot so let councils take longer than needed. Our first permit took a 2 weeks, not done by the EF, the EF minor change took over 2 months and I ended up ringing the council to sort out some issues.

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