Reviewer Photos & Videos
Great to deal with!
Thank you to the Extension Factory for turning our TINY 3 bedroom house with little living space into a spacious double story home, where we can raise our growing family comfortably with room to spare.
Our site supervisor was always contactable and would be at our house within the hour if need be. The staff at the extension factory offices were pleasant to deal with and calls were consistently followed up. Trades were polite and (usually) punctual.
One of the main reasons I hired the Extension Factory was with the hope that little to no orga...
Good Job Completed On Extension
We made enquiries with the Extension Factory regarding an extra room upon out double garage. The plan that the designers came up was invetive and suited our requirements. The work was complted on time and to our satisfaction. All the people on site were professional and they took pride in their work.
Good job Completed in time.
We are very happy with Extension factory's work. We are very pleased with their professional project management.
Taken care of small things as well, listening to our queries and answer them no matter how silly they are. Flexible with our requests to fit with their schedule.
The final output was exactly what we expected within budget and completed on time.
Special thanks to site supervisor [name removed], l believe your approach helped to complete this project early.
Thanks to our project manager [name removed] as well.
We will recommend Extension Factory for my friends and family.
Good project management and done things.
When we decided to extend the first company we thought of was the Extension Factory, we wanted the kitchen & dining extended, decking under the roof line and a new bathroom. The people there drew up a plan we were thrilled with it. The bathroom was made bigger by moving the outer wall out under the eaves. Same was done to the dining area and the back went out several metres, huge window and sliding doors out onto the decking. We just love our new bathroom, love our new kitchen and decking. In the hot weather we just about live on the decki...ng its so good we had the family Christmas on the decking. The supervisor and tradesmen were fantastic, they were so good we kept getting them to do extra work e.g. new front steps, railing around the front to match the back, extra tiling, extra lighting etc. The kitchen is fantastic all drawers, caesar stone benches and a red glass splash back it looks fantastic. All our friends who visit comment on the new section they think it looks great. I would recommend the company to any of my friends etc.
A Job Well Done!
My husband and I were very impressed and excited after the first meeting we had with the Extension Factory. We were provided with options and ideas we didn't think were possible and we are so happy we listened to these ideas because the result is superb! The project was managed seamlessly and the Project Manager always took the time to explain each phase and ensure that we understood and were happy with the process. The tradesmen were also great. They let us know what was happening from day to day and did everything to minimise disturbance t...o us as we stayed in the house during the renovation. The final inspection was inclusive, thorough and detailed. We have recommended the Extension Factory to everyone who has asked about our renovation. One of our friends is about to commence her renovation with the Extension Factory because she was equally impressed with our renovation and the advice she was given about what could be done with her house. Thanks again to all those involved in our renovation. Steve and Tracey
The house was in dire need of a renovation, I was absent a great deal of the time but built a great rapore with the project manager who never failed to deliver. The trades he employed always resulted in wonderful workmanship and the finished product was perfect. The house looks and feels brand new and I am extremely happy with the extension. I would highly recommend the Extension Factory right through from initial stages of designing all the way through to the completion of the project.
Fantastic project manager.
We found the Extension Factory to be an honest and trustworthy Company to deal with. All the Staff were extremely polite and friendly. Our Project/Building Manager [name removed] went over, above and beyond the call of his duties son's (Carpenters responsible for timber fit out) were also very kind and helpful. We found from start to finish the job was done very efficiently and completed before the due date. We are indeed very satisfied customers. Our families and grand children have enjoyed the new upstairs accommodation and said how comfortable and bright it is. Several people have asked who did the extension and we have been more than happy to tell them.
So very happy
My husband and I work fulltime with children that have a lot of after school sport so our lives are full on. We were desperate for an extension as we needed more room with children entering into their teens. To find that the Extension Factory took care of everything from start to finish was honestly the greatest thing for us. Our consultant John was fantastic in understanding our needs for this extension. From there we didn't have to worry about permits etc.. Once the building started we had a very patient building supervisor who explained eve...rything to us and co- ordinated all the trades brilliantly. We highly recommend the Extension Factory, dealings with all staff members as well as the quality of the build was fabulous. Having a fabulous building supervisor to manage the build was wonderful
Wonderful transformation of our home
We have just moved into our beatuiful home that the Extension factory rebuilt and we are extremely pleased with the outcome and the journey we experienced during the whole process from concept plans, permit approval and the construction . We selected the Extension factory after visiting the Melbourne Home Expo my wife and l were impressed with the sales person who was very knowledgeable and the overall structure of the Extension Factory . We also recieved strong positive feedback from other home owners which the Extension Factory built. The who...le process from start to finish was 10 months which was two months ahead of time. We were allocated a site supervisor who was execellent in communication and co ordinating of the trades people . During the construction the site supervisor kept us informed and also recommend solutions to issues that we encountered .We were also able to do some changes to the layout which in the end has created a beautiful house that my wife and l are proud of. Extremely relaible and professional.
Great supervisor made all the difference!
We undertook a massive extension on the rear of our home, including bathrooms, kitchen, laundry, family and dining area. Extending is stressful, but the support and attention given by our project supervisor from the extension factory kept us calm and kept the extension on track! Everyone absolutely loves our extension, and we have no hesitation in recommending the extension factory for their vision in what we could achieve, and their professionalism I managing the build. Thanks extension factory!
The project supervisor, the ongoing communications at every stage.
Extending is stressful!
Faboulous looking home now!
When it comes to extending your house we wouldn't hesitate to recommend the Extension Factory. We have a really fabulous looking home now thanks to the extension. The team of people at the Extension Factory were really great to deal with. We made quite a few changes along the way and they were very patient with us. We are really looking forward to being able to entertain now in our transformed home.
the extra space and the workmanship is excellent
More than happy!
We are more than happy with our recently completed Extension. It is by no means an easy task building an extension especially when we lived with our young children in the home during the process but Extension Factory made this experience easy. From the design stage right through to our completed extension the team from Extension Factory were terrific. A special thank you to our building manager who made sure we were happy at all times and answered our constant questions. We would highly recommend Extension Factory and would most definitely recommend them and use them again. We couldn't be happier!
Reasonably priced, expereinced, great design, and highly skilled staff.
What a Poor Experience
Job started well but look out for a voracious appetite for modifications an extra charges during the build. Add to that poor workmanship brought about by trynig to finish the job as quickly and cheaply as possible. To top it off I am still suffering an ongoing battle to get fundamental defects fixed and you get the picture of my expetrience.
Recommend you give them a very wide berth!!
Good initial design. House was nominated for a design award and used on their web site advertising.
Terrible quality, expensive variations non existent after sales service, non responsive senior management.
Questions & Answers
does this company do built in kitchen alfresco with swim spa?
I would not be sure about the spa. I would use spa experts for that. I do not recommend using the company. You can see evidence of the level of quality of their work and practices on the extension factory experience facebook page.
Hi i require an urgent extension on top 2 bedrooms and bathrrom, i live in caulfield. Also do you take care of council permits etc?
Yes they do. But take some advice and don't even contemplate using Extension Factory if you want to retain sanity. They are hopeless, too many supervisors covering there own A#$ and nothing happens. Communication non existent.
Easier to do it yourself, as a few people have mentioned they are slow. Also they tend to wait for things to happen, dont get on the front foot so let councils take longer than needed. Our first permit took a 2 weeks, not done by the EF, the EF minor change took over 2 months and I ended up ringing the council to sort out some issues.
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