Reviewer Photos & Videos
Poor quality...very slow
Frames broke within one week. During a phone call, I was told I could not purchase frame only, had to purchase frame with lens. How long does it take to collect stock frame, with stock lens? Try three weeks, and still waiting for delivery.
Misleading, slow shipping
I ordered with them before and usually get my glasses in a week but, this time i decided to pay 20$ Extra Because it had in big orange letters that I will get them by Friday if i ordered Wednesday with 2 day shipping. I have prescription glasses and migraines, i needed my glasses asap. They lied, the glasses were in “final touches” for 3 busses days and the weekend. (Thurs,Fri,Sat,Mon). I contact them Sat, they say my glasses will ship Monday, i contact them Sunday , they say they will ship Wednesday, i contact them Monday (today for me) they ...say i will get them NEXT WEEK. I have classes, and i am in pain, i only paid 2 day shipping because i figured they’d hurry up, they told me its only after they finished the glasses will the glasses ship, if i knew it would take a week and a half to make my glasses I wouldn’t have paid extra. Very misleading and nonchalant, especially to a customer who has spent alot of money there. I am not only missing class, having migraines and cant see, i am disappointed, and considering taking my money elsewhere. If they actually expedite this issue i will update my review. I used to enjoy buying their glass. But i need my glasses like yesterday.
Cannot claim on Australian health insurance
The glasses are fine, but if you are planning on claiming this on optical extras insurance in Australia you won't be able to as they don't have an Australian business/ABN so HBF rejected the claim saying:
"We are unable to pay a benefit for this provider because at the date of treatment, the services were provided outside of Australia. Legislation prohibits all health funds from paying benefits for treatment,
services and products received or purchased outside of Australia."
Delivery Service is extremely terrible
I order my glasses on the January 20th and they said on February 3rd it’ll be shipped by then I’ve waiting 20 days and it still hasn’t came and I have astigmatism for 6 years and my eye sight is incredibly terrible and I really need it never buying they’re glasses after this.
Very bad experience. Do not buy glasses there.
Very bad experience, extremely disappointed by the quality of glasses with a broken frame after 2 months after no particular damage/reason. Lens of equal poor quality for 1 total of $135. Don't buy anything there. No refund offered even partial, a second similar pair may or may not be shipped, I don't care. Not recommended.
Horrible service. Don’t bother.
On week six of what was supposed to be 1 week turn around on my glasses. Terrible call centre team. No help. Same vague answer every time. I’m told “1-3 days” and “we’ve escalated your order” every 3 days since it’s been delayed. Still nothing. Promised a follow up email call after every phone call and nothing. I’m gonna wait 2 more days and cancel my order and lodge a dispute with PayPal as I assume they’ll be just as difficult to deal with for a refund.
Very slow and SLOW !!!
Bad and slow experience than ever!
I have been wear glasses for more than 15 years this is the first time make me vert disappointed. I placed an order recently. the website show you can expect to receive new glasses within 7-14 days .From 11/12 till today 23/12 is 9 business days but they still in the process ( final touches start from 15/12) . There tracking system show delivering before 28th December but when I called them couple days before try to make them ship them out early to receive it on time cause I understand public holiday is comi...ng. They said they will shipping on time. I message back to them after couple days as they are still in the process and they said the expected day 3/1 which is later than what they said before. I need my glasses for holiday !!! Please respect your customers especially who need to wear prescription glasses like me. Please professional on your shipping informations. VERY DISAPPOINTED ! Hope if your people see this review please ship it out before whatyou showed on the website.
Took ages for order to process. Quality check lasted weeks. They charged for Express post and they are nowhere. After contacting the customer service they keep telling you that it is under quality check, I wonder what it takes to check a pair of glasses.
Has CRACKED within days :(
Had to edit the original post due to the immediate development after product use:
To begin with the experience was good and timely but within days of wearing ( I wear different pairs for different times of day or mood and this one has cracked within 5-6th wearing!
That’s not even a cumulative 24 HRS if I have to really do the math..
(and here I was literally searching styles to order another couple this morning)
The nose pad has a crack and right lens is moving/wobbly now.
REALLY DISAPPOINTED . I mean kids toy glasses last longer than this. I have frames that I wear around the house and they are going great even after 7-12 years hence in utter disbelief....
The first and last time I buy with EyeBuyDirect
I am so disappointed with their services and will never shop there again.
I ordered my glasses over a month ago, and because it was late, I kept getting in touch with their customer service. Every time I did that, they gave me a different arrival date and said a representative would get in touch within 24 to 48 hours to give me updates. Needless to say that they NEVER got in touch, and I kept having to do that over and over again without actually resolving my problem.
Prescription glasses are essential and you should have a little bit more respect for your customers.
Lowest Price With "Fast Delivery" . I highly doubt so.
I placed my order with EBD with the promise of 'Fast shipping', even was charged for 'express postage'. The order is in warehouse where 'The final touches are being added' to my order for last 2 weeks.
Was told that it would arrive before 10th October, and yet here I am looking at the status where it still hasn't been shipped.
If you need glasses in 2023, order NOW
First order. Supposed to be shipped by Sep 06.
Called and mailed.
Noone called back though got a 10 page survey form to FILL OUT to 'review' the help of the guy that never called.
Called again and they started a NEW order
Supposed to come by 22-Sep and still nothing so far though I keep getting emails that order is progressing but it has been at the same stage since Day ONE
Will try to ask for a refund by 22-Sep and will post review on whether the glasses arrived or even if they denied the refund by Sep 30
Doesn't even deserve the 1 star.
Ordered two pairs of glasses on the 30th of august, things were fine delivery expected to come before the 9th of September, called up on the 8th of September as it still hadn't been shipped, spoke to [Name Removed] who assured me they would be coming on or before the 17th of September, checked this morning to see how the shipping was going only to find out they still have not been cleared for shipping so I called, I spoke with someone who is putting in an escalation to find out why it has taken so long but still have to wait 1 - 2 business days...to find out what is going on when if they person I first spoke to did this I would have atleast known by now, never will I be buying from this company again as they obviously pick and choose whose order they care for and no my order was not complex it was a simple order. If you don't know times it should be delivered do not give out a specific date and explain why you use a tracking service that doesn't track. Would not recommend to anyone
Delay and poor updating
I purchased two pairs of glasses on the 2nd of August and I was advised it will arrive in the next 10 days. On the order update page, it said that the expected arrival date was 14th of August, and I am writing this on the 17th as I do not see any further update. I chatted with customer representative twice and the result was only disappointment and insult.
Terrible experience i’ve ever had!
I’ve ordered glass 13 days ago but order status has not changed for 12 days!
No response and no customer service
Questions & Answers
can u buy just the frames?
Greetings from EyeBuyDirect....We are delighted to know that you've found the style that you like in EyeBuyDirect. Yes, we offer frames with prescription lenses and you may also order just the frames. Please accept this code VIP30 discount code for your new purchase. Just enter the code upon check out to knock down 30% on your whole order. * Applicable only to frames $15 or more and cannot be on sale. * Offer subject to adjustment due to modifications, returns, cancellations, and exchanges. * Maximum 6 frames per order. * Offer cannot be combined with any other coupons or discounts. * Offer may not be used on Ray-Ban and Oakley frames. * Offer can only be used once a year. Thank you and have a great day! Alice, EyeBuyDirect Customer Care
I have noticed a lot of people saying they have had longer than advertised waits for their order. I was considering making an order, but would like to know how long the actual wait times have been.
How long did they tell you it would take for your order to arrive? Did it arrive? What was the actual length of time it took?
2-3 weeks normally and I order them yearly. But with covid, around a month. It's more due to Auspost delays though as I can see my current package just sitting there for 2 weeks now.
Hi Maam / Sir,
Greetings from EyeBuyDirect. ...We are delighted to know that you've found the style that you like in EyeBuyDirect. First, we make sure that the glasses will pass the highest quality standard since your satisfaction is our top priority. It normally takes the order to be delivered within 7-14 business days including the processing of lenses. We encounter no delays recently, even if there is any delay, we make sure to inform our customers ahead of time. Second, please be informed that we offer an online tracking system for our customers to track the package. On top of that, we are available 24/7 to support you. And yes, that includes the holidays. As a courtesy, please accept this code VIP30 discount code for your new purchase. Just enter the code upon check out to knock down 30% on your whole order. * Applicable only to frames $15 or more and cannot be on sale. * Offer subject to adjustment due to modifications, returns, cancellations, and exchanges. * Maximum 6 frames per order. * Offer cannot be combined with any other coupons or discounts. * Offer may not be used on Ray-Ban and Oakley frames. * Offer can only be used once a year. Thank you and have a great day! Alice EyeBuyDirect Customer Care
I ordered Aug 30th 2021 and was told it would arrive by the 9th of September, they came on September 21st. The reason they came so late was because they were not cleared for shipping for over 2 weeks,...the delivery company delivered it within 2 days of receiving it so it wasn't a fault with the delivery company it was with them.
This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.
Greetings from EyeBuyDirect. ...In regards to your order, it has been shipped via AU POST EXPRESS POST EPARCEL on 2021-01-04 12:00:00 Your tracking number is NRL2038939010825 Upon checking, it was delivered to your on file address on January 5th. Feel free to let us know if you have any question. Thank you. BR, EyeBuyDirect Customer Care Team
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