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EyeBuyDirect

EyeBuyDirect

2.9 from 106 reviews · View Statistics
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Reviews

  • Product Quality
    2.5 (26)
  • Return Claim MadeYes (5) · No (32)
  • Shipping
    2.1 (29)
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Poor quality...very slow

published

Frames broke within one week. During a phone call, I was told I could not purchase frame only, had to purchase frame with lens. How long does it take to collect stock frame, with stock lens? Try three weeks, and still waiting for delivery.

Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Cannot claim on Australian health insurance

published

The glasses are fine, but if you are planning on claiming this on optical extras insurance in Australia you won't be able to as they don't have an Australian business/ABN so HBF rejected the claim saying:

"We are unable to pay a benefit for this provider because at the date of treatment, the services were provided outside of Australia. Legislation prohibits all health funds from paying benefits for treatment,
services and products received or purchased outside of Australia."

Incentivised Review No
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Jason
Jason
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Eren Yeager
Eren YeagerSydney, NSW

Delivery Service is extremely terrible

published

I order my glasses on the January 20th and they said on February 3rd it’ll be shipped by then I’ve waiting 20 days and it still hasn’t came and I have astigmatism for 6 years and my eye sight is incredibly terrible and I really need it never buying they’re glasses after this.

Product Quality
4/5
Shipping
1/5
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Arno J.
Arno J.Central Queensland, QLD
  • 2 reviews

Very bad experience. Do not buy glasses there.

published

Very bad experience, extremely disappointed by the quality of glasses with a broken frame after 2 months after no particular damage/reason. Lens of equal poor quality for 1 total of $135. Don't buy anything there. No refund offered even partial, a second similar pair may or may not be shipped, I don't care. Not recommended.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
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  • Verified

Horrible service. Don’t bother.

published

On week six of what was supposed to be 1 week turn around on my glasses. Terrible call centre team. No help. Same vague answer every time. I’m told “1-3 days” and “we’ve escalated your order” every 3 days since it’s been delayed. Still nothing. Promised a follow up email call after every phone call and nothing. I’m gonna wait 2 more days and cancel my order and lodge a dispute with PayPal as I assume they’ll be just as difficult to deal with for a refund.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Very slow and SLOW !!!

published
Incentivised Review No
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Ttttt
Ttttt

Your assistance not helpful when they keep saying waiting for response after 1-2 days, i have called and messaged your people!

Ttttt
Ttttt

Please check the order AU64080553 and shipe it out for me to make sure it come on time please. I have seen many review same my problem!

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Worst service

published

Took ages for order to process. Quality check lasted weeks. They charged for Express post and they are nowhere. After contacting the customer service they keep telling you that it is under quality check, I wonder what it takes to check a pair of glasses.

Incentivised Review No
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RICKY K.
RICKY K.Greater Melbourne (Outer), VIC
  • 3 reviews

Has CRACKED within days :(

published
Product Quality
1/5
Shipping
5/5
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Natália S.
Natália S.Illawarra, NSW

The first and last time I buy with EyeBuyDirect

published

I am so disappointed with their services and will never shop there again.
I ordered my glasses over a month ago, and because it was late, I kept getting in touch with their customer service. Every time I did that, they gave me a different arrival date and said a representative would get in touch within 24 to 48 hours to give me updates. Needless to say that they NEVER got in touch, and I kept having to do that over and over again without actually resolving my problem.
Prescription glasses are essential and you should have a little bit more respect for your customers.

Shipping
1/5
Incentivised Review No
EyeBuyDirect
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Faheem M.
Faheem M.
  • 3 reviews

If you need glasses in 2023, order NOW

published

First order. Supposed to be shipped by Sep 06.
Nothing.
Called and mailed.
Noone called back though got a 10 page survey form to FILL OUT to 'review' the help of the guy that never called.
Called again and they started a NEW order
Supposed to come by 22-Sep and still nothing so far though I keep getting emails that order is progressing but it has been at the same stage since Day ONE
Will try to ask for a refund by 22-Sep and will post review on whether the glasses arrived or even if they denied the refund by Sep 30

Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Faheem M.
Faheem M.
EyeBuyDirect
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Taylah
TaylahDharruk
  • 6 reviews
  • 2 likes

Doesn't even deserve the 1 star.

published
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Incentivised Review No
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Taylah
Taylah
EyeBuyDirect
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Shareefa
ShareefaSouth East Queensland, QLD

Delay and poor updating

published

I purchased two pairs of glasses on the 2nd of August and I was advised it will arrive in the next 10 days. On the order update page, it said that the expected arrival date was 14th of August, and I am writing this on the 17th as I do not see any further update. I chatted with customer representative twice and the result was only disappointment and insult.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Shareefa
Shareefa

I have done all that and not much has been done other than extending the estimated date. If it cannot be even shipped by 14th of August, why should you say it will arrive by the 14th? Today is 18th of August and still it is not shipped yet.

EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Terrible

published

Terrible experience i’ve ever had!
I’ve ordered glass 13 days ago but order status has not changed for 12 days!
No response and no customer service

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Incentivised Review No
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Luiys Reviews
Luiys Reviews Greater Melbourne (Inner), VIC
  • 11 reviews
  • 4 likes

Used to be good before Luxottica ruined it

published

Eyebuydirect makes very affordable glasses for the masses. The glasses are cheap, frames look good and delivery was fast. It’s founder [Name Removed] created a good company and I bought a few glasses from this company and even got discounts too. The lens manufacturer Essilor (they make the famous transisions lenses) bought a major stake of this company. When Luxottica merged with Essilor, Eyebuydirect turned into crap. The frames are poor quality, the lenses scratch easy, the AR coatings are crap and you don’t get a free repair tool with every glasses anymore. My advice when you buy glasses is stay away from any company that is controlled by Luxottica.

Product Quality
2/5
Shipping
4/5
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Kristy
KristyGreater Melbourne (Metropolitan), VIC

THE WORST

published

Do not buy from this place. If you do, keep your expectations very low. Their stuff sucks and it's a hassle trying to sort it. I bought two and i had to get a refund after WEEKS. Not to add the fact that the customer service was the worst.

Product Quality
1/5
Shipping
1/5
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Page 1 of 3

Questions & Answers

chris
chrisasked

can u buy just the frames?

1 answer
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Gilded W.
Gilded W.asked

I have noticed a lot of people saying they have had longer than advertised waits for their order. I was considering making an order, but would like to know how long the actual wait times have been.

How long did they tell you it would take for your order to arrive? Did it arrive? What was the actual length of time it took?

4 answers
Mona
Mona

2-3 weeks normally and I order them yearly. But with covid, around a month. It's more due to Auspost delays though as I can see my current package just sitting there for 2 weeks now.

EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Taylah
Taylah
isa
isaasked

This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.

1 answer
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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