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Poor quality...very slow
Frames broke within one week. During a phone call, I was told I could not purchase frame only, had to purchase frame with lens. How long does it take to collect stock frame, with stock lens? Try three weeks, and still waiting for delivery.
Cannot claim on Australian health insurance
The glasses are fine, but if you are planning on claiming this on optical extras insurance in Australia you won't be able to as they don't have an Australian business/ABN so HBF rejected the claim saying:
"We are unable to pay a benefit for this provider because at the date of treatment, the services were provided outside of Australia. Legislation prohibits all health funds from paying benefits for treatment,
services and products received or purchased outside of Australia."
Delivery Service is extremely terrible
I order my glasses on the January 20th and they said on February 3rd it’ll be shipped by then I’ve waiting 20 days and it still hasn’t came and I have astigmatism for 6 years and my eye sight is incredibly terrible and I really need it never buying they’re glasses after this.
Very bad experience. Do not buy glasses there.
Very bad experience, extremely disappointed by the quality of glasses with a broken frame after 2 months after no particular damage/reason. Lens of equal poor quality for 1 total of $135. Don't buy anything there. No refund offered even partial, a second similar pair may or may not be shipped, I don't care. Not recommended.
Horrible service. Don’t bother.
On week six of what was supposed to be 1 week turn around on my glasses. Terrible call centre team. No help. Same vague answer every time. I’m told “1-3 days” and “we’ve escalated your order” every 3 days since it’s been delayed. Still nothing. Promised a follow up email call after every phone call and nothing. I’m gonna wait 2 more days and cancel my order and lodge a dispute with PayPal as I assume they’ll be just as difficult to deal with for a refund.
They were very accommodating.
Was not happy with the sunglasses I received, phone the appropriate number, explained the problem. Was offered another style of glasses, received a part refund, and just picked up replacement glasses from post office. Very impressed with the service and email updates.
All as described.
I have used a different online service before but their prices have shot up so I looked around and discovered EyeBuyDirect. I had already ordered a new pair with all the coatings from a local optical chain (which, once you add in all the coatings can become quite pricey) and so I had an up to date script. So I took a punt and ordered two pairs from EyeBuyDirect. I entered the script details (easy) and EyeBuyDirect provide you with a printable pupil distance measuring ruler you can use while looking at yourself in a mirror. All easy and quic...k. My new glasses arrived as described two weeks later, well packed and they were perfect in build quality and optical clarity. So I would recommend this company to anyone who is sick of paying high prices at local services who charge through the roof when you start adding simple coatings like scratch protection. My only beef with EyeBuyDirect is once they have your email address you get bombarded with advertising emails from them nearly every day. They should curtail this to, perhaps, once a month or so.
Pretty darn good!
There's plenty of reviews here that aren't great, but most seem to be about delivery times. It took ages, that's fine, nothing has been quick when ordering during the pandemic.
But these, I just got them, and both my pairs are great. I've never ordered glasses online before, but thought I'd try. $200 for two pairs, one with transitions, and delivery included in that 200 is insane.
I expected something to be wrong with the lens, assuming I'd messed up the prescription but it's perfect.
My order is perfect, and I've never written an online re...
Very slow and SLOW !!!
Bad and slow experience than ever!
I have been wear glasses for more than 15 years this is the first time make me vert disappointed. I placed an order recently. the website show you can expect to receive new glasses within 7-14 days .From 11/12 till today 23/12 is 9 business days but they still in the process ( final touches start from 15/12) . There tracking system show delivering before 28th December but when I called them couple days before try to make them ship them out early to receive it on time cause I understand public holiday is comi...ng. They said they will shipping on time. I message back to them after couple days as they are still in the process and they said the expected day 3/1 which is later than what they said before. I need my glasses for holiday !!! Please respect your customers especially who need to wear prescription glasses like me. Please professional on your shipping informations. VERY DISAPPOINTED ! Hope if your people see this review please ship it out before whatyou showed on the website.
Took ages for order to process. Quality check lasted weeks. They charged for Express post and they are nowhere. After contacting the customer service they keep telling you that it is under quality check, I wonder what it takes to check a pair of glasses.
Has CRACKED within days :(
Had to edit the original post due to the immediate development after product use:
To begin with the experience was good and timely but within days of wearing ( I wear different pairs for different times of day or mood and this one has cracked within 5-6th wearing!
That’s not even a cumulative 24 HRS if I have to really do the math..
(and here I was literally searching styles to order another couple this morning)
The nose pad has a crack and right lens is moving/wobbly now.
REALLY DISAPPOINTED . I mean kids toy glasses last longer than this. I have frames that I wear around the house and they are going great even after 7-12 years hence in utter disbelief....
The first and last time I buy with EyeBuyDirect
I am so disappointed with their services and will never shop there again.
I ordered my glasses over a month ago, and because it was late, I kept getting in touch with their customer service. Every time I did that, they gave me a different arrival date and said a representative would get in touch within 24 to 48 hours to give me updates. Needless to say that they NEVER got in touch, and I kept having to do that over and over again without actually resolving my problem.
Prescription glasses are essential and you should have a little bit more respect for your customers.
Good product, although a bit late on arrival
The website was very intuitive, managed to put in the details easily. Product came in 3-4 weeks later compared to the assigned 2 weeks. However, got my lenses as specified and frame is quite nice, and pricewise its very reasonable. If you need your glasses ASAP, then you may need to think about it especially with christmas coming up. However, if you can wait then go for it. Customer service is quite nice too, I wasn't worried about the company losing my glasses. Overall, would definitely buy more products in the future.
Absolutely perfect. Easy to use website with a great range. I am thrilled with my new glasses. I bought both sunglasses and readers and couldn’t be happier.
I was nervous because of the reviews....
OPSM quoted me over $900 for a pair of multifocals, despite choosing one of the cheapest frames. This is prohibitively expensive for me, so I sought out a pair online. I have probably bought my last 15 pairs online, I have even bought adequate single lens glasses for $15 (Zinnius) and I usually shop at Clearly, so the process is not new for me. However, the reviews for eyebuyonline on this site were so negative I was apprehensive. The price was really good so I was happy to risk it. Most of the negative reviews were about the length of wait fo...r delivery, however, I felt this was unreasonable - you are buying overseas in the middle of a pandemic and expecting your glasses in a week? That is unrealistic. I have bought glasses online from an Australian store not in pandemic times and it took a fortnight. I made my purchase on 15/10 and they arrive today 4/11, a full three weeks later. I think this is very reasonable. Now for the glasses - I chose multifocals, went top of the range with all lens options (including transitions and blue light, etc) and the whole thing cost me $328. WAY more affordable than the $950 from OPSM and I got all the bells and whistles on my frames. I am super happy with them, they are high quality, came well packaged and secure and the fit is good from following all their guides. My only criticism is that the glasses come in those flimsy cloth pouches, I would be hoping for a hard case, but I obviously already have a million at home from other pairs. I think I had the option to purchase one on checkout, but didn't. Long story short - excellent glasses, excellent price - just have reasonable expectations for delivery (in my head I was expecting a month or so)
Questions & Answers
can u buy just the frames?
Greetings from EyeBuyDirect....We are delighted to know that you've found the style that you like in EyeBuyDirect. Yes, we offer frames with prescription lenses and you may also order just the frames. Please accept this code VIP30 discount code for your new purchase. Just enter the code upon check out to knock down 30% on your whole order. * Applicable only to frames $15 or more and cannot be on sale. * Offer subject to adjustment due to modifications, returns, cancellations, and exchanges. * Maximum 6 frames per order. * Offer cannot be combined with any other coupons or discounts. * Offer may not be used on Ray-Ban and Oakley frames. * Offer can only be used once a year. Thank you and have a great day! Alice, EyeBuyDirect Customer Care
I have noticed a lot of people saying they have had longer than advertised waits for their order. I was considering making an order, but would like to know how long the actual wait times have been.
How long did they tell you it would take for your order to arrive? Did it arrive? What was the actual length of time it took?
2-3 weeks normally and I order them yearly. But with covid, around a month. It's more due to Auspost delays though as I can see my current package just sitting there for 2 weeks now.
Hi Maam / Sir,
Greetings from EyeBuyDirect. ...We are delighted to know that you've found the style that you like in EyeBuyDirect. First, we make sure that the glasses will pass the highest quality standard since your satisfaction is our top priority. It normally takes the order to be delivered within 7-14 business days including the processing of lenses. We encounter no delays recently, even if there is any delay, we make sure to inform our customers ahead of time. Second, please be informed that we offer an online tracking system for our customers to track the package. On top of that, we are available 24/7 to support you. And yes, that includes the holidays. As a courtesy, please accept this code VIP30 discount code for your new purchase. Just enter the code upon check out to knock down 30% on your whole order. * Applicable only to frames $15 or more and cannot be on sale. * Offer subject to adjustment due to modifications, returns, cancellations, and exchanges. * Maximum 6 frames per order. * Offer cannot be combined with any other coupons or discounts. * Offer may not be used on Ray-Ban and Oakley frames. * Offer can only be used once a year. Thank you and have a great day! Alice EyeBuyDirect Customer Care
I ordered Aug 30th 2021 and was told it would arrive by the 9th of September, they came on September 21st. The reason they came so late was because they were not cleared for shipping for over 2 weeks,...the delivery company delivered it within 2 days of receiving it so it wasn't a fault with the delivery company it was with them.
This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.
Greetings from EyeBuyDirect. ...In regards to your order, it has been shipped via AU POST EXPRESS POST EPARCEL on 2021-01-04 12:00:00 Your tracking number is NRL2038939010825 Upon checking, it was delivered to your on file address on January 5th. Feel free to let us know if you have any question. Thank you. BR, EyeBuyDirect Customer Care Team
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