1 photo
EyeBuyDirect

EyeBuyDirect

2.9 from 106 reviews · View Statistics
See the Best Optical Retailers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by EyeBuyDirect

Reviews

  • Product Quality
    3.7 (48)
  • Return Claim MadeYes (6) · No (49)
  • Shipping
    3.1 (45)
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Poor quality...very slow

published

Frames broke within one week. During a phone call, I was told I could not purchase frame only, had to purchase frame with lens. How long does it take to collect stock frame, with stock lens? Try three weeks, and still waiting for delivery.

Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Cannot claim on Australian health insurance

published

The glasses are fine, but if you are planning on claiming this on optical extras insurance in Australia you won't be able to as they don't have an Australian business/ABN so HBF rejected the claim saying:

"We are unable to pay a benefit for this provider because at the date of treatment, the services were provided outside of Australia. Legislation prohibits all health funds from paying benefits for treatment,
services and products received or purchased outside of Australia."

Incentivised Review No
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Jason
Jason
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Eren Yeager
Eren YeagerSydney, NSW

Delivery Service is extremely terrible

published

I order my glasses on the January 20th and they said on February 3rd it’ll be shipped by then I’ve waiting 20 days and it still hasn’t came and I have astigmatism for 6 years and my eye sight is incredibly terrible and I really need it never buying they’re glasses after this.

Product Quality
4/5
Shipping
1/5
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Arno J.
Arno J.Central Queensland, QLD
  • 2 reviews

Very bad experience. Do not buy glasses there.

published

Very bad experience, extremely disappointed by the quality of glasses with a broken frame after 2 months after no particular damage/reason. Lens of equal poor quality for 1 total of $135. Don't buy anything there. No refund offered even partial, a second similar pair may or may not be shipped, I don't care. Not recommended.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Optical Retailers

Find out how EyeBuyDirect compares to other Optical Retailers

Know better, choose better.

Compare all
  • Verified

Horrible service. Don’t bother.

published

On week six of what was supposed to be 1 week turn around on my glasses. Terrible call centre team. No help. Same vague answer every time. I’m told “1-3 days” and “we’ve escalated your order” every 3 days since it’s been delayed. Still nothing. Promised a follow up email call after every phone call and nothing. I’m gonna wait 2 more days and cancel my order and lodge a dispute with PayPal as I assume they’ll be just as difficult to deal with for a refund.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
tmarktas
tmarktasNorth-West & West coast, TAS
  • 5 reviews
  • 6 likes

They were very accommodating.

published

Was not happy with the sunglasses I received, phone the appropriate number, explained the problem. Was offered another style of glasses, received a part refund, and just picked up replacement glasses from post office. Very impressed with the service and email updates.

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!
Tom Barton
Tom BartonAU
  • 4 reviews
  • 4 likes

All as described.

published
Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!
Cristina
Cristina
  • 2 reviews
  • 1 like

Pretty darn good!

published
Product Quality
5/5
Shipping
4/5
Similar opinion? Write a review on ProductReview.com.au!

Very slow and SLOW !!!

published
Incentivised Review No
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Ttttt
Ttttt

Your assistance not helpful when they keep saying waiting for response after 1-2 days, i have called and messaged your people!

Ttttt
Ttttt

Please check the order AU64080553 and shipe it out for me to make sure it come on time please. I have seen many review same my problem!

Similar opinion? Write a review on ProductReview.com.au!
Optical Retailers

Find out how EyeBuyDirect compares to other Optical Retailers

Know better, choose better.

Compare all

Worst service

published

Took ages for order to process. Quality check lasted weeks. They charged for Express post and they are nowhere. After contacting the customer service they keep telling you that it is under quality check, I wonder what it takes to check a pair of glasses.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
RICKY K.
RICKY K.Greater Melbourne (Outer), VIC
  • 3 reviews

Has CRACKED within days :(

published
Product Quality
1/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!
Natália S.
Natália S.Illawarra, NSW

The first and last time I buy with EyeBuyDirect

published

I am so disappointed with their services and will never shop there again.
I ordered my glasses over a month ago, and because it was late, I kept getting in touch with their customer service. Every time I did that, they gave me a different arrival date and said a representative would get in touch within 24 to 48 hours to give me updates. Needless to say that they NEVER got in touch, and I kept having to do that over and over again without actually resolving my problem.
Prescription glasses are essential and you should have a little bit more respect for your customers.

Shipping
1/5
Incentivised Review No
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Optical Retailers

Find out how EyeBuyDirect compares to other Optical Retailers

Know better, choose better.

Compare all
Michael
Michael South East Queensland, QLD
  • 2 reviews
  • 1 like

Good product, although a bit late on arrival

published

The website was very intuitive, managed to put in the details easily. Product came in 3-4 weeks later compared to the assigned 2 weeks. However, got my lenses as specified and frame is quite nice, and pricewise its very reasonable. If you need your glasses ASAP, then you may need to think about it especially with christmas coming up. However, if you can wait then go for it. Customer service is quite nice too, I wasn't worried about the company losing my glasses. Overall, would definitely buy more products in the future.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Annabelle
AnnabelleQueensland

Lovely glasses

published

Absolutely perfect. Easy to use website with a great range. I am thrilled with my new glasses. I bought both sunglasses and readers and couldn’t be happier.

Product Quality
5/5
Shipping
5/5
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Sally
SallyMid North Coast, NSW
  • 4 reviews
  • 3 likes

I was nervous because of the reviews....

published
Product Quality
5/5
Shipping
5/5
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 4

Questions & Answers

chris
chrisasked

can u buy just the frames?

1 answer
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Gilded W.
Gilded W.asked

I have noticed a lot of people saying they have had longer than advertised waits for their order. I was considering making an order, but would like to know how long the actual wait times have been.

How long did they tell you it would take for your order to arrive? Did it arrive? What was the actual length of time it took?

4 answers
Mona
Mona

2-3 weeks normally and I order them yearly. But with covid, around a month. It's more due to Auspost delays though as I can see my current package just sitting there for 2 weeks now.

EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Taylah
Taylah
isa
isaasked

This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.

1 answer
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
See all EyeBuyDirect questions

Get an answer from our members and EyeBuyDirect representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.