EyeBuyDirect

My order take 6 months to deliver to wrong address 3 times and I have even updated my address twice.

Frames broke within one week. During a phone call, I was told I could not purchase frame only, had to purchase frame with lens. How long does it take to collect stock frame, with stock lens? Try three weeks, and still waiting for delivery.

I order my glasses on the January 20th and they said on February 3rd it’ll be shipped by then I’ve waiting 20 days and it still hasn’t came and I have astigmatism for 6 years and my eye sight is incredibly terrible and I really need it never buying they’re glasses after this.

On week six of what was supposed to be 1 week turn around on my glasses. Terrible call centre team. No help. Same vague answer every time. I’m told “1-3 days” and “we’ve escalated your order” every 3 days since it’s been delayed. Still nothing. Promised a follow up email call after every phone call and nothing. I’m gonna wait 2 more days and cancel my order and lodge a dispute with PayPal as I assume they’ll be just as difficult to deal with for a refund.

Had to edit the original post due to the immediate development after product use:

Honest review-

To begin with the experience was good and timely but within days of wearing ( I wear different pairs for different times of day or mood and this one has cracked within 5-6th wearing!
That’s not even a cumulative 24 HRS if I have to really do the math..
(and here I was literally searching styles to order another couple this morning)

The nose pad has a crack and right lens is moving/wobbly now.
REALLY DISAPPOINTED . I mean kids toy glasses last longer than this. I have frames that I wear around the house and they are going great even after 7-12 years hence in utter disbelief....

First order. Supposed to be shipped by Sep 06.
Nothing.
Called and mailed.
Noone called back though got a 10 page survey form to FILL OUT to 'review' the help of the guy that never called.
Called again and they started a NEW order
Supposed to come by 22-Sep and still nothing so far though I keep getting emails that order is progressing but it has been at the same stage since Day ONE
Will try to ask for a refund by 22-Sep and will post review on whether the glasses arrived or even if they denied the refund by Sep 30

I purchased two pairs of glasses on the 2nd of August and I was advised it will arrive in the next 10 days. On the order update page, it said that the expected arrival date was 14th of August, and I am writing this on the 17th as I do not see any further update. I chatted with customer representative twice and the result was only disappointment and insult.

Eyebuydirect makes very affordable glasses for the masses. The glasses are cheap, frames look good and delivery was fast. It’s founder [Name Removed] created a good company and I bought a few glasses from this company and even got discounts too. The lens manufacturer Essilor (they make the famous transisions lenses) bought a major stake of this company. When Luxottica merged with Essilor, Eyebuydirect turned into crap. The frames are poor quality, the lenses scratch easy, the AR coatings are crap and you don’t get a free repair tool with every glasses anymore. My advice when you buy glasses is stay away from any company that is controlled by Luxottica.

Ordered on 6th APR 2021, nil updates on website. Emailed them asking what is happining and was greeted with the generic "we have escalated your concern..."

Looking at other reviews, EyeBuyDirect blames delays on Pandemic which in all honesty is a complete load.

Last email stated I will have them on or before the 26th APR 2021, if I have not received them I will be requesting a refund via the ACCC.

I unwittingly made an order for a pair of glasses on the 6th of February as I’m (still!) in desperate need of new glasses and thought I’d give EyeBuyDirect a chance having never ordered from there before. I was sucked in by the claims of the order fulfilment being 14 days at most.

After ordering I came to this site and read a lot of unfavourable reviews. I thought I’d be the lucky one but I’m definitely not.

It’s the 20th of March and the last communication I received was on the 12th of February saying my order is aLmoSt rEady....

Just go ...

Glasses was damaged so had to order a pair urgently. Friend recommended Eyebuydirect with 7-14 days delivery.
Placed order on the 15.
It's now 4 March.
I got no glasses.
All emails requesting update been ignored but funny enough, I get daily 'get these frames for free' spam from them.

First and last time I'm ordering from them.

Do NOT waste your money you will be told different reasons to as why your glasses haven't arrived yet. Then you will be told it's at the "lab" then told it's on it's way then told oh sorry we didn't get your payment when thank GOD I had proof and top of that try to add a few more dollars for you to pay. For God's sake people are struggling enough and these idiots just scam people. You will not get it in 7 days it's been over a month and still nothing just excuses. Go to your local optometrist guys. Will be taking this further because this has to stop and preying on innocent people is disgusting and karma will come knocking. Disgusting scamming company. If I could give no stars I would.

Useless website. Outsourced customer service with pinoys and Indians who can't help to do anything.
Website says 7-14 business days for shipping, 2 months now and still not received my order.

You just lost a loyal customer! I have used eyebuydirect from 2018 and been recommending it to my family and friends. The first 5 orders are went smoothly.

This time round, I waited for a month for my item to be shipped (I understand it is covid time and have asked them prior to purchase which they said no issue/delay despite the current situation which was a lie).

They cannot update me the status of my order, keep saying in 3 business days, in 48 business hours etc.. it all sounds like an automated response! My glasses have been at the last ...

Placed order on 3rd October. Their website claims 7-14 days delivery. Within days site said order was shipped. That turned out to be wrong. Well 14 days later, order hasn't shipped and according to their website it's either still being completed or shipped. Impossible to tell for certain. Two email enquiries resulted in two replies packed full of excuses claiming that order was in final stage of processing and shipping imminent. Their pricing structure is difficult to understand as each step adds more to the price and they don't tell you anythi...