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EyeBuyDirect

EyeBuyDirect (page 2 of 2)

2.9 from 106 reviews · View Statistics
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Reviews

  • Product Quality
    1.8 (19)
  • Return Claim MadeYes (4) · No (26)
  • Shipping
    1.4 (22)
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Incredibly disappointing customer care

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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SCAM!!!

published
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Incentivised Review No
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
BGHD
BGHD
BGHD
BGHD

I don’t even want to call your dodgy number, EVERYONE has said in their reviews that you hang up on them and ignore the issue. So pathetic.

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Patti S.
Patti S.Greater Melbourne (Metropolitan), VIC
  • Verified

Extremely poor customer service

published
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Incentivised Review No
Return Claim MadeNo
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Kerri Jones
Kerri Jones
  • 2 reviews
  • 1 like

Did not fill the prescription and will not replace them

published

Do not buy from redirect, they did not follow my order instructions and then wouldn't replace them but offered 15% of to place a new order....yeah NO
Buy elsewhere
These people have no manners and cannot follow order details

Product Quality
1/5
Incentivised Review No
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Karl
KarlMelbourne
  • 2 reviews
  • 1 like

Poor quality

published

Received my glasses after 5 weeks. Poor quality. Cheap plastic glasses. I recommend using a real optometrist to get your glassed. Very disappointing. Poor customer service and after care. Never again.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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So far not so good.

published

Glasses should have been here on 4th June, on 10th June I checked to see where they were and it said order on hold. Called, after an age on hold spoke to a lady, the line was really poor and hard to make out everything she was saying. They said they were on hold because they had a question and had emailed me on 20th May - no they did not I just checked and they said called - no they did not, I do not have a voice mail from them.
So they just ignore it until you call them. That is not good customer service in my book. I am a tad miffed at the lies.

Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Zee
ZeeMelbourne
  • 2 reviews
  • 2 likes

Poor quality don’t waste your money

published

My frame is breaking on both sides just after the warranty expired last month. Looks like these frames are built to last one year only. I chose one of their most expensive frames thinking the cheaper ones will not last. Will not be buying again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Burgo GC
Burgo GCSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Horrible customer service because no-one took ownership of the problem

published
Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Burgo GC
Burgo GC
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Do not recommend

published

- Ordered on 30th of April, with the expectation that glasses would ship in 7-14 days.
- I urgently needed glasses during quarantine because my previous pair broke. It’s been 24 days since, and glasses have yet to ship. They’ve been in “quality check” for 14 days now. I understand how Covid-19 is causing problems, but this is unacceptable.
-Asked for refund, and they gave generic response asking me to wait for them to ship.
- Do not purchase from this site.

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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LDMIB
LDMIBMetropolitan Adelaide, SA
  • 4 reviews
  • 1 like

Terrible Customer Service

published

Contacted them via text message last Monday to ask where sunglasses are. My order is saying shipped, but has no tracking number. Tried calling their number, no response. Messages through their Facebook page, received two generic messages stating they have received a high number of requests. Another fob off, stating how busy they are. I’ve spent my money with you. I’m the client. Totally understand the climate were in currently but I do feel 5 working days is really a long time to wait for a simple response. Not happy. Plenty of competition out there, won’t use them again.

Shipping
1/5
Incentivised Review No
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
LDMIB
LDMIB

Your details are saying despatched, but can’t track the order cos there is no tracking number. Order # is AU39574114 - could you please confirm it's been sent, including the tracking number? Thank you

EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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EllieM
EllieMHunter Region, NSW
  • 2 reviews
  • 2 likes

Close to Reporting to ACCC

published
Product Quality
5/5
Shipping
1/5
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Trillia
TrilliaRichmond-Tweed, NSW
  • 3 reviews

Used to be good - no longer

published

Have had pairs in the past, no problems and always sent replacements if a pair failed. The last FOUR pairs have all come with clear glass in the frames. Finally the company suggested I went back to my optometrist, asclearly I couldn't tell clear glass from a lens. And having replaced the two clear pairs with another two clear pairs, I get no change out of $100. Not a happy customer.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Trillia
Trillia

I am at present awaiting yet another replacement pair of glasses, which hopefully will have lenses instead of glass ! Should we have yet another problem, I will certainly get back to you asap.

EyeBuyDirect
Alice T.EyeBuyDirectSend a private message

Thank you, Trillia. Rest assured that we will notify you through email once your replacement has been shipped out. Please reach us should you have any questions or concerns so that we may further assist you.

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EM.T
EM.TSydney, NSW

Not even a confirmation email

published

I placed my order on the 3rd of May and its the 11th of May right now and I've still haven't received a confirmation of my order being review or anything. I understand that COVID-19 can delay deliveries, but an email regarding the situation can be useful, anything to let the customer know. I can't rate the quality of the product yet, but so far the customer service is horrible.

Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
EM.T
EM.T

Hi,

I’ve emailed you guys several time but haven’t received any response back at all.

EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Terrible Experience

published
Shipping
1/5
Incentivised Review No
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Amanda
Amanda
  • 4 reviews
  • 1 like
  • Verified

This company is a scam

published

The quality is completely terrible. My glasses just broke without reason and I tried to contact the company more than 10 times. They offered a replacement order and I have to pay a certain amount of dollars via a link that never came. I emailed than millions of times but they always respond with a similar message like a robot. They might be only digital attendants.
Avoid this company.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Stephen W.
Stephen W.Sydney, NSW

Absolute nightmare on delivery

published

Spent more than 200 bucks on my glasses, sent multiple time of email, and they have a sort of e mail that keep blaming you that you’ve put your address wrongly, do they would request your address again, again and again, so they arrive my door around 6 months later.

The glasses maybe cheap, but it the worst delivery service that I ever had.

Product Quality
3/5
Shipping
1/5
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Poor quality.

published

Bought 2 pairs of glasses July 2018 and the frames broke within two weeks of each other. They are ok if you only want them to last for twelve months. I think they are garbage.

Product Quality
1/5
Shipping
1/5
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Absolute crap service

published

Eyebuy Direct - Received my two pairs frames, no prescription included in either frame. Email them about it, phoned them about it. Was not listened to - constantly ignored my request for a refund instead they kept offering discount, replacement. I am still to hear about my refund! The phone call I made either dropped out or she hung up on me and no call back, after she accused me of lying about the prescription being added to the frames! I can't see!!! STILL WAITING and there's no complaints email, phone etc to contact.

Incentivised Review No
Return Claim MadeYes
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Happy camper
Happy camperSouth East Queensland, QLD

After sales warranty a joke

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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O.S
O.S
  • 4 reviews
  • 3 likes

ABSOLUTE SCAM - DO NOT WASTE YOUR TIME OR MONEY

published

Purchased two pairs of glasses. They arrived, looking different to the pictures, absolute flimsy quality. The lenses don't even seem to have a prescription in them. As per their "no questions asked full refund" policy I have requested a refund and they tried to dissuade me from it. About a dozen emails and 3 days later I am still trying to get my refund. I don't know how they have such good reviews, I honestly suspect they are fake reviews because this company is so dodgy, it is obvious they are a scam.

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Junk quality frames and lenses

published

I've owned over 20 pairs of glasses over the years and the last 5 pairs have been brought online.
My 3 month old glasses from eyebuy are terrible... cracked on the lens..and 2 places on the frames... seems to just be really cheap materials.
Very disappointed.

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karen
karenwestern australia

Just go to your local shop

published

I ordered a pair of glasses, i recently had my eyes tested so used the prescription i got from my optician, the glasses are ok for the money but i cant see a thing out of them, obviously did not use my prescription. Also waited weeks. A complete waste of time and money. The glasses are useless.

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UpYours
UpYoursCanberra 2600, ACT
  • 86 reviews
  • 119 likes

Unbelievably incompetent

published

I bought glasses. Eye Buy Direct sent them but they put an INCOMPLETE address on the package. The package was returned to them as 'undeliverable'. Not my fault!

Even though I sent an email in plain English telling them of what happened, and even though I added my full address to this email for the purpose of re-sending it, they were so incompetent that they asked for my address again.

I asked twice for a tracking number and have not heard from them and quite frankly I don't expect to hear from them. I have therefore asked for a full refund.

What a bunch of time-wasters. Now I have to buy elsewhere.

UpYours
UpYours
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