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EyeBuyDirect

EyeBuyDirect

2.9 from 106 reviews · View Statistics
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Reviews

  • Product Quality
    3.9 (36)
  • Return Claim MadeYes · No (48)
  • Shipping
    3.3 (31)
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Poor quality...very slow

published

Frames broke within one week. During a phone call, I was told I could not purchase frame only, had to purchase frame with lens. How long does it take to collect stock frame, with stock lens? Try three weeks, and still waiting for delivery.

Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Eren Yeager
Eren YeagerSydney, NSW

Delivery Service is extremely terrible

published

I order my glasses on the January 20th and they said on February 3rd it’ll be shipped by then I’ve waiting 20 days and it still hasn’t came and I have astigmatism for 6 years and my eye sight is incredibly terrible and I really need it never buying they’re glasses after this.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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  • Verified

Horrible service. Don’t bother.

published

On week six of what was supposed to be 1 week turn around on my glasses. Terrible call centre team. No help. Same vague answer every time. I’m told “1-3 days” and “we’ve escalated your order” every 3 days since it’s been delayed. Still nothing. Promised a follow up email call after every phone call and nothing. I’m gonna wait 2 more days and cancel my order and lodge a dispute with PayPal as I assume they’ll be just as difficult to deal with for a refund.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Tom Barton
Tom BartonAU
  • 4 reviews
  • 4 likes

All as described.

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
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Cristina
Cristina
  • 2 reviews
  • 1 like

Pretty darn good!

published
Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
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RICKY K.
RICKY K.Greater Melbourne (Outer), VIC
  • 3 reviews

Has CRACKED within days :(

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
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Annabelle
AnnabelleQueensland

Lovely glasses

published

Absolutely perfect. Easy to use website with a great range. I am thrilled with my new glasses. I bought both sunglasses and readers and couldn’t be happier.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Sally
SallyMid North Coast, NSW
  • 4 reviews
  • 3 likes

I was nervous because of the reviews....

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Excellect titanium bifocals, exactly as ordered.

published

i ordered 2 pairs. i was able to specify arm length and nose bridge width. They are a perfect fit. Very happy.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Faheem M.
Faheem M.
  • 3 reviews

If you need glasses in 2023, order NOW

published

First order. Supposed to be shipped by Sep 06.
Nothing.
Called and mailed.
Noone called back though got a 10 page survey form to FILL OUT to 'review' the help of the guy that never called.
Called again and they started a NEW order
Supposed to come by 22-Sep and still nothing so far though I keep getting emails that order is progressing but it has been at the same stage since Day ONE
Will try to ask for a refund by 22-Sep and will post review on whether the glasses arrived or even if they denied the refund by Sep 30

Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Faheem M.
Faheem M.
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Mona
MonaSydney, NSW
  • 5 reviews
  • 3 likes
  • Verified

Always reliable with cost saving

published

Been using them for years as long as you know your script. Definite value for money especially for klutzes like me. Once they got the script wrong and was happy to replace for me free of charge and another time it broke on its own which was also remedied. I've ordered a lot from them so not many faults.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Hippoponomous
Hippoponomous
  • 7 reviews

No complaints here

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Shareefa
ShareefaSouth East Queensland, QLD

Delay and poor updating

published

I purchased two pairs of glasses on the 2nd of August and I was advised it will arrive in the next 10 days. On the order update page, it said that the expected arrival date was 14th of August, and I am writing this on the 17th as I do not see any further update. I chatted with customer representative twice and the result was only disappointment and insult.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Shareefa
Shareefa

I have done all that and not much has been done other than extending the estimated date. If it cannot be even shipped by 14th of August, why should you say it will arrive by the 14th? Today is 18th of August and still it is not shipped yet.

EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Natalie
NatalieGreater Melbourne (Outer), VIC

Great Value For Money And Customer Service

published

I have ordered multiple pairs of glasses so far and I'm happy with the quality and price. My lens prescription which is high has always been perfect. So much cheaper than buying glasses in store especially for someone who needs high index lenses. They also offer a replacement pair or refund within 14 days of receiving your glasses if they don't fit you, which I needed to do and I got sent a new pair for free which I was very grateful for. I have been really impressed with the products and customer service from Eyebuydirect and will continue to purchase my glasses from them for years to come.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Chunki LaFanga
Chunki LaFangaCentral Highlands and Goldfields, VIC
  • 17 reviews
  • 10 likes
  • Verified

Excellent Product, Genuinely Low Prices

published
Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

chris
chrisasked

can u buy just the frames?

1 answer
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Gilded W.
Gilded W.asked

I have noticed a lot of people saying they have had longer than advertised waits for their order. I was considering making an order, but would like to know how long the actual wait times have been.

How long did they tell you it would take for your order to arrive? Did it arrive? What was the actual length of time it took?

4 answers
Mona
Mona

2-3 weeks normally and I order them yearly. But with covid, around a month. It's more due to Auspost delays though as I can see my current package just sitting there for 2 weeks now.

EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Taylah
Taylah
isa
isaasked

This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.

1 answer
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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