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Horrible service. Don’t bother.
On week six of what was supposed to be 1 week turn around on my glasses. Terrible call centre team. No help. Same vague answer every time. I’m told “1-3 days” and “we’ve escalated your order” every 3 days since it’s been delayed. Still nothing. Promised a follow up email call after every phone call and nothing. I’m gonna wait 2 more days and cancel my order and lodge a dispute with PayPal as I assume they’ll be just as difficult to deal with for a refund.
Has CRACKED within days :(
Had to edit the original post due to the immediate development after product use:
To begin with the experience was good and timely but within days of wearing ( I wear different pairs for different times of day or mood and this one has cracked within 5-6th wearing!
That’s not even a cumulative 24 HRS if I have to really do the math..
(and here I was literally searching styles to order another couple this morning)
The nose pad has a crack and right lens is moving/wobbly now.
REALLY DISAPPOINTED . I mean kids toy glasses last longer than this. I have frames that I wear around the house and they are going great even after 7-12 years hence in utter disbelief....
Lowest Price With "Fast Delivery" . I highly doubt so.
I placed my order with EBD with the promise of 'Fast shipping', even was charged for 'express postage'. The order is in warehouse where 'The final touches are being added' to my order for last 2 weeks.
Was told that it would arrive before 10th October, and yet here I am looking at the status where it still hasn't been shipped.
If you need glasses in 2023, order NOW
First order. Supposed to be shipped by Sep 06.
Called and mailed.
Noone called back though got a 10 page survey form to FILL OUT to 'review' the help of the guy that never called.
Called again and they started a NEW order
Supposed to come by 22-Sep and still nothing so far though I keep getting emails that order is progressing but it has been at the same stage since Day ONE
Will try to ask for a refund by 22-Sep and will post review on whether the glasses arrived or even if they denied the refund by Sep 30
Delay and poor updating
I purchased two pairs of glasses on the 2nd of August and I was advised it will arrive in the next 10 days. On the order update page, it said that the expected arrival date was 14th of August, and I am writing this on the 17th as I do not see any further update. I chatted with customer representative twice and the result was only disappointment and insult.
Used to be good before Luxottica ruined it
Eyebuydirect makes very affordable glasses for the masses. The glasses are cheap, frames look good and delivery was fast. It’s founder [Name Removed] created a good company and I bought a few glasses from this company and even got discounts too. The lens manufacturer Essilor (they make the famous transisions lenses) bought a major stake of this company. When Luxottica merged with Essilor, Eyebuydirect turned into crap. The frames are poor quality, the lenses scratch easy, the AR coatings are crap and you don’t get a free repair tool with every glasses anymore. My advice when you buy glasses is stay away from any company that is controlled by Luxottica.
Horrible Service - GO ELSEWHERE!
Ordered on 6th APR 2021, nil updates on website. Emailed them asking what is happining and was greeted with the generic "we have escalated your concern..."
Looking at other reviews, EyeBuyDirect blames delays on Pandemic which in all honesty is a complete load.
Last email stated I will have them on or before the 26th APR 2021, if I have not received them I will be requesting a refund via the ACCC.
DON’T IGNORE THE POOR REVIEWS
I unwittingly made an order for a pair of glasses on the 6th of February as I’m (still!) in desperate need of new glasses and thought I’d give EyeBuyDirect a chance having never ordered from there before. I was sucked in by the claims of the order fulfilment being 14 days at most.
After ordering I came to this site and read a lot of unfavourable reviews. I thought I’d be the lucky one but I’m definitely not.
It’s the 20th of March and the last communication I received was on the 12th of February saying my order is aLmoSt rEady....
Just go ...to a real optometrist, don’t try to scrimp and save, don’t believe their claims of a quick turnaround. It’s simply not true, and if like me your current pair of glasses are broken and you desperately need a new pair, don’t risk it with this place :)
Glasses was damaged so had to order a pair urgently. Friend recommended Eyebuydirect with 7-14 days delivery.
Placed order on the 15.
It's now 4 March.
I got no glasses.
All emails requesting update been ignored but funny enough, I get daily 'get these frames for free' spam from them.
First and last time I'm ordering from them.
Keep stuffing up my orders...
I ordered two pairs of glasses and specifically asked them to use the same script and details of my previous order but that didn't match.
I can read with but can't work on a computer with as the focusing distance is too short.
The previous order was fine (although they sent me the wrong size first) and I don't know why they couldn't match the details this time despite the fact I mentioned it not once but twice while orderinh.
Also it took ages for me to get the glasses and they're obviously cut them in china.
Not happy and although they are cheap and look great I'd rather pay more, buy local and have glasses I can use and wish I gave the money to charity instead
Do NOT waste your money you will be told different reasons to as why your glasses haven't arrived yet. Then you will be told it's at the "lab" then told it's on it's way then told oh sorry we didn't get your payment when thank GOD I had proof and top of that try to add a few more dollars for you to pay. For God's sake people are struggling enough and these idiots just scam people. You will not get it in 7 days it's been over a month and still nothing just excuses. Go to your local optometrist guys. Will be taking this further because this has to stop and preying on innocent people is disgusting and karma will come knocking. Disgusting scamming company. If I could give no stars I would.
Crap website. Money made in USA, products from CHINA
Useless website. Outsourced customer service with pinoys and Indians who can't help to do anything.
Website says 7-14 business days for shipping, 2 months now and still not received my order.
Didnt receive my order and refund!
You just lost a loyal customer! I have used eyebuydirect from 2018 and been recommending it to my family and friends. The first 5 orders are went smoothly.
This time round, I waited for a month for my item to be shipped (I understand it is covid time and have asked them prior to purchase which they said no issue/delay despite the current situation which was a lie).
They cannot update me the status of my order, keep saying in 3 business days, in 48 business hours etc.. it all sounds like an automated response! My glasses have been at the last ...stage of quality check for more than 3 weeks and when I asked if my glasses have been really made or not, they cannot tell me. They ended up offered me a backup pair instead as their solution, which I need to wait for another 14 business days if I opt for it. At the end, I asked for a refund since I need my prescription glassess urgently and cannot wait anymore for something uncertain, I have not receive my refund! I also lost my EBD credits even though my order is cancelled LOL.
Cannot be trusted
Placed order on 3rd October. Their website claims 7-14 days delivery. Within days site said order was shipped. That turned out to be wrong. Well 14 days later, order hasn't shipped and according to their website it's either still being completed or shipped. Impossible to tell for certain. Two email enquiries resulted in two replies packed full of excuses claiming that order was in final stage of processing and shipping imminent. Their pricing structure is difficult to understand as each step adds more to the price and they don't tell you anythi...ng about delivery until final stage. The actual pricing depends on an obscure rewards scheme that makes little sense. I will definitely go back to previous supplier after this disaster. I am both disappointed and angry at this stage. Online vendors need to be truthful with their claims.
Do not Order
On the 30th August I placed an order and paid for a pair of eyeglasses. My status had not changed in 20 days ,so an email was sent, No reply. On the 23rd I called and customer service advised, a second pair will be processed and wait another 7 to 14 days. Now the 9 October 2020 and more phone calls ,I am advised a third pair will be processed. This company is incompetent in processing and completing orders and would not recommend .Now to see if I have my money returned or a pair of glasses ever arriving.
Questions & Answers
I have noticed a lot of people saying they have had longer than advertised waits for their order. I was considering making an order, but would like to know how long the actual wait times have been.
How long did they tell you it would take for your order to arrive? Did it arrive? What was the actual length of time it took?
2-3 weeks normally and I order them yearly. But with covid, around a month. It's more due to Auspost delays though as I can see my current package just sitting there for 2 weeks now.
Hi Maam / Sir,
Greetings from EyeBuyDirect.
We are delighted to know that you've found the style that you like in EyeBuyDirect.
First, we make sure that the glasses will pass the highest quality standard since your satisfaction is our top priority.
It normally takes the order to be delivered within 7-14 business days including the processing of lenses.
We encounter no delays recently, even if there is any delay, we make sure to inform our customers ahead of time.
Second, please be informed that we offer an online tracking system for our customers to track the package. On top of that, we are available 24/7 to support you. And yes, that includes the holidays.
As a courtesy, please accept this code VIP30 discount code for your new purchase. Just enter the code upon check out to knock down 30% on your whole order.
* Applicable only to frames $15 or more and cannot be on sale.
* Offer subject to adjustment due to modifications, returns, cancellations, and exchanges.
* Maximum 6 frames per order.
* Offer cannot be combined with any other coupons or discounts.
* Offer may not be used on Ray-Ban and Oakley frames.
* Offer can only be used once a year.
Thank you and have a great day!
EyeBuyDirect Customer Care
I ordered Aug 30th 2021 and was told it would arrive by the 9th of September, they came on September 21st. The reason they came so late was because they were not cleared for shipping for over 2 weeks, the delivery company delivered it within 2 days of receiving it so it wasn't a fault with the delivery company it was with them.
This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.
Greetings from EyeBuyDirect.
In regards to your order, it has been shipped via AU POST EXPRESS POST EPARCEL on 2021-01-04 12:00:00
Your tracking number is NRL2038939010825
Upon checking, it was delivered to your on file address on January 5th.
Feel free to let us know if you have any question. Thank you.
EyeBuyDirect Customer Care Team
Hi can My girlfriend(Star)wear my prescription glasses, and can i wear stars reading glasses?
Get an answer from our members and Eye Buy Direct representatives
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