They were very accommodating.
Was not happy with the sunglasses I received, phone the appropriate number, explained the problem. Was offered another style of glasses, received a part refund, and just picked up replacement glasses from post office. Very impressed with the service and email updates.
Do not buy from this place. If you do, keep your expectations very low. Their stuff sucks and it's a hassle trying to sort it. I bought two and i had to get a refund after WEEKS. Not to add the fact that the customer service was the worst.
Good service, decent products
I know there are some negative service reviews on here, but I had the opposite experience. First pair ordered and arrived within a few days, however, I did not like the style. Quoting their return policy to them I was offered a replacement and only charged the difference. The second pair took longer to arrive (couple weeks). The quality of both thee glasses are alright, both frames seemed to have a dry film coating on them, but for the price it is fine.
Amazing product for the price, just wait until after covid to buy.
I've bought these and the product is solid, the customer service is solid, and the return policy is amazing considering. Just wait until covid is over shipping and manufacturing delays is something no one can control right now. The company doesn't deserve the amount of hate it's getting.
You need glasses NOW go to a optomitist, you like saving money and don't need them immediately.. Get them here. As long as you understand that, you won't be disappointed.
Find out how EyeBuyDirect compares to other Optical Retailers
Know better, choose better.
Do not recommend
- Ordered on 30th of April, with the expectation that glasses would ship in 7-14 days.
- I urgently needed glasses during quarantine because my previous pair broke. It’s been 24 days since, and glasses have yet to ship. They’ve been in “quality check” for 14 days now. I understand how Covid-19 is causing problems, but this is unacceptable.
-Asked for refund, and they gave generic response asking me to wait for them to ship.
- Do not purchase from this site.
Waiting on reply
Due to the covid19 pandemic/epidemic I am aware of late notice replies: hope of saving through coupon money transfer and refunds of monies still awaiting reply...
Please do not hesitate to contact me as soon ASAP
Absolute crap service
Eyebuy Direct - Received my two pairs frames, no prescription included in either frame. Email them about it, phoned them about it. Was not listened to - constantly ignored my request for a refund instead they kept offering discount, replacement. I am still to hear about my refund! The phone call I made either dropped out or she hung up on me and no call back, after she accused me of lying about the prescription being added to the frames! I can't see!!! STILL WAITING and there's no complaints email, phone etc to contact.
After sales warranty a joke
When I first received my glasses, I was happy with them. They are more flimsy than my past glasses from local stores but they were under half their price. They were worth the money I paid.
Out of the blue, 3 months after purchasing, when i took them off to clean the lenses the arms holding the lenses just crumbled as though there was a fault in them.
I contacted the company by email and they told me they have a one off return policy but it would cost me shipping $15 and I could opt for a different pair of glasses. Through a series of...
Questions & Answers
can u buy just the frames?
Greetings from EyeBuyDirect....We are delighted to know that you've found the style that you like in EyeBuyDirect. Yes, we offer frames with prescription lenses and you may also order just the frames. Please accept this code VIP30 discount code for your new purchase. Just enter the code upon check out to knock down 30% on your whole order. * Applicable only to frames $15 or more and cannot be on sale. * Offer subject to adjustment due to modifications, returns, cancellations, and exchanges. * Maximum 6 frames per order. * Offer cannot be combined with any other coupons or discounts. * Offer may not be used on Ray-Ban and Oakley frames. * Offer can only be used once a year. Thank you and have a great day! Alice, EyeBuyDirect Customer Care
I have noticed a lot of people saying they have had longer than advertised waits for their order. I was considering making an order, but would like to know how long the actual wait times have been.
How long did they tell you it would take for your order to arrive? Did it arrive? What was the actual length of time it took?
2-3 weeks normally and I order them yearly. But with covid, around a month. It's more due to Auspost delays though as I can see my current package just sitting there for 2 weeks now.
Hi Maam / Sir,
Greetings from EyeBuyDirect. ...We are delighted to know that you've found the style that you like in EyeBuyDirect. First, we make sure that the glasses will pass the highest quality standard since your satisfaction is our top priority. It normally takes the order to be delivered within 7-14 business days including the processing of lenses. We encounter no delays recently, even if there is any delay, we make sure to inform our customers ahead of time. Second, please be informed that we offer an online tracking system for our customers to track the package. On top of that, we are available 24/7 to support you. And yes, that includes the holidays. As a courtesy, please accept this code VIP30 discount code for your new purchase. Just enter the code upon check out to knock down 30% on your whole order. * Applicable only to frames $15 or more and cannot be on sale. * Offer subject to adjustment due to modifications, returns, cancellations, and exchanges. * Maximum 6 frames per order. * Offer cannot be combined with any other coupons or discounts. * Offer may not be used on Ray-Ban and Oakley frames. * Offer can only be used once a year. Thank you and have a great day! Alice EyeBuyDirect Customer Care
I ordered Aug 30th 2021 and was told it would arrive by the 9th of September, they came on September 21st. The reason they came so late was because they were not cleared for shipping for over 2 weeks,...the delivery company delivered it within 2 days of receiving it so it wasn't a fault with the delivery company it was with them.
This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.
Greetings from EyeBuyDirect. ...In regards to your order, it has been shipped via AU POST EXPRESS POST EPARCEL on 2021-01-04 12:00:00 Your tracking number is NRL2038939010825 Upon checking, it was delivered to your on file address on January 5th. Feel free to let us know if you have any question. Thank you. BR, EyeBuyDirect Customer Care Team
Get an answer from our members and EyeBuyDirect representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.