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Terrible customer service and order times
The glasses haven’t arrived and it’s the day the promised they would. In fact the glasses haven’t even been posted. I don’t mind waiting but they charge a lot for express post and when I enquired they continue to just say they’ll arrive on the 27th. It doesn’t make sense and the representative was rude about me asking. I can’t say what the quality of the glasses are as there is no sign that they will be sent at this point. I’ll be contacting pay pal, I cannot in good conscience recommend this company. There are other online glasses services much better than this one to use.
Horrible service. Don’t bother.
On week six of what was supposed to be 1 week turn around on my glasses. Terrible call centre team. No help. Same vague answer every time. I’m told “1-3 days” and “we’ve escalated your order” every 3 days since it’s been delayed. Still nothing. Promised a follow up email call after every phone call and nothing. I’m gonna wait 2 more days and cancel my order and lodge a dispute with PayPal as I assume they’ll be just as difficult to deal with for a refund.
All as described.
I have used a different online service before but their prices have shot up so I looked around and discovered EyeBuyDirect. I had already ordered a new pair with all the coatings from a local optical chain (which, once you add in all the coatings can become quite pricey) and so I had an up to date script. So I took a punt and ordered two pairs from EyeBuyDirect. I entered the script details (easy) and EyeBuyDirect provide you with a printable pupil distance measuring ruler you can use while looking at yourself in a mirror. All easy and quic...k. My new glasses arrived as described two weeks later, well packed and they were perfect in build quality and optical clarity. So I would recommend this company to anyone who is sick of paying high prices at local services who charge through the roof when you start adding simple coatings like scratch protection. My only beef with EyeBuyDirect is once they have your email address you get bombarded with advertising emails from them nearly every day. They should curtail this to, perhaps, once a month or so.
Pretty darn good!
There's plenty of reviews here that aren't great, but most seem to be about delivery times. It took ages, that's fine, nothing has been quick when ordering during the pandemic.
But these, I just got them, and both my pairs are great. I've never ordered glasses online before, but thought I'd try. $200 for two pairs, one with transitions, and delivery included in that 200 is insane.
I expected something to be wrong with the lens, assuming I'd messed up the prescription but it's perfect.
My order is perfect, and I've never written an online re...
Has CRACKED within days :(
Had to edit the original post due to the immediate development after product use:
To begin with the experience was good and timely but within days of wearing ( I wear different pairs for different times of day or mood and this one has cracked within 5-6th wearing!
That’s not even a cumulative 24 HRS if I have to really do the math..
(and here I was literally searching styles to order another couple this morning)
The nose pad has a crack and right lens is moving/wobbly now.
REALLY DISAPPOINTED . I mean kids toy glasses last longer than this. I have frames that I wear around the house and they are going great even after 7-12 years hence in utter disbelief....
Absolutely perfect. Easy to use website with a great range. I am thrilled with my new glasses. I bought both sunglasses and readers and couldn’t be happier.
I was nervous because of the reviews....
OPSM quoted me over $900 for a pair of multifocals, despite choosing one of the cheapest frames. This is prohibitively expensive for me, so I sought out a pair online. I have probably bought my last 15 pairs online, I have even bought adequate single lens glasses for $15 (Zinnius) and I usually shop at Clearly, so the process is not new for me. However, the reviews for eyebuyonline on this site were so negative I was apprehensive. The price was really good so I was happy to risk it. Most of the negative reviews were about the length of wait fo...r delivery, however, I felt this was unreasonable - you are buying overseas in the middle of a pandemic and expecting your glasses in a week? That is unrealistic. I have bought glasses online from an Australian store not in pandemic times and it took a fortnight. I made my purchase on 15/10 and they arrive today 4/11, a full three weeks later. I think this is very reasonable. Now for the glasses - I chose multifocals, went top of the range with all lens options (including transitions and blue light, etc) and the whole thing cost me $328. WAY more affordable than the $950 from OPSM and I got all the bells and whistles on my frames. I am super happy with them, they are high quality, came well packaged and secure and the fit is good from following all their guides. My only criticism is that the glasses come in those flimsy cloth pouches, I would be hoping for a hard case, but I obviously already have a million at home from other pairs. I think I had the option to purchase one on checkout, but didn't. Long story short - excellent glasses, excellent price - just have reasonable expectations for delivery (in my head I was expecting a month or so)
Lowest Price With "Fast Delivery" . I highly doubt so.
I placed my order with EBD with the promise of 'Fast shipping', even was charged for 'express postage'. The order is in warehouse where 'The final touches are being added' to my order for last 2 weeks.
Was told that it would arrive before 10th October, and yet here I am looking at the status where it still hasn't been shipped.
Excellect titanium bifocals, exactly as ordered.
i ordered 2 pairs. i was able to specify arm length and nose bridge width. They are a perfect fit. Very happy.
If you need glasses in 2023, order NOW
First order. Supposed to be shipped by Sep 06.
Called and mailed.
Noone called back though got a 10 page survey form to FILL OUT to 'review' the help of the guy that never called.
Called again and they started a NEW order
Supposed to come by 22-Sep and still nothing so far though I keep getting emails that order is progressing but it has been at the same stage since Day ONE
Will try to ask for a refund by 22-Sep and will post review on whether the glasses arrived or even if they denied the refund by Sep 30
Always reliable with cost saving
Been using them for years as long as you know your script. Definite value for money especially for klutzes like me. Once they got the script wrong and was happy to replace for me free of charge and another time it broke on its own which was also remedied. I've ordered a lot from them so not many faults.
No complaints here
I purchased a large frame intermediate pair of glasses and a pair of readers, each were 20 dollars, my one pair of low end Specsavers intermediate glasses just for comparison cost 110 dollars. The quality for Eyebuy direct glasses is on par with what you pay, they feel a little tight when putting them on but they settle quite comfortably very quickly, and the material of the frame is lack for a better word "cheap" but I went with a low end pair so that's to be expected. In comparison to Specsavers the Specsavers win for overall quality but the ...value for money goes to Eyebuydirect. Just a quick note the lenses are perfect and I don't notice any negative difference between the eyebuydirect and Specsavers glasses. It took 12 days for my two pairs of glasses to arrive and they came at the estimated time, my one pair of Specsavers glasses took longer, so another 1 up for eyebuydirect. I will definitely invest again in a more expensive pair of glasses from eyebuydirect, given how good my first experience was.
Delay and poor updating
I purchased two pairs of glasses on the 2nd of August and I was advised it will arrive in the next 10 days. On the order update page, it said that the expected arrival date was 14th of August, and I am writing this on the 17th as I do not see any further update. I chatted with customer representative twice and the result was only disappointment and insult.
Great Value For Money And Customer Service
I have ordered multiple pairs of glasses so far and I'm happy with the quality and price. My lens prescription which is high has always been perfect. So much cheaper than buying glasses in store especially for someone who needs high index lenses. They also offer a replacement pair or refund within 14 days of receiving your glasses if they don't fit you, which I needed to do and I got sent a new pair for free which I was very grateful for. I have been really impressed with the products and customer service from Eyebuydirect and will continue to purchase my glasses from them for years to come.
Excellent Product, Genuinely Low Prices
I read the reviews here and was apprehensive, but decided to go ahead with a smaller purchase. I bought a medium White Pine frame with steel hinges ($27) with a Single Vision Distance with EBDBlue 360 coating and a thinner lens. All up, it cost me less than $95 with a discount, this is less than just the reglazing done by SS at $99 without any frames, thinning or coating, just the lens.
I made the purchase on Jun 16, 2021, today is July 7, 2021, and I'm wearing the glasses. The lens is easier on the eyes, the frame is feather-lite and better t...han my 2.5x priced glasses from SS. With my previous glasses, I couldn't read the date on my watch, however, with the EBD product, I can, even though it is the same prescription. I couldn't recommend it highly enough. The only downside may seem to be the time it took to get here, but to put it in perspective, SS usually takes 2-3 weeks and I have to go pick them up.
Questions & Answers
I have noticed a lot of people saying they have had longer than advertised waits for their order. I was considering making an order, but would like to know how long the actual wait times have been.
How long did they tell you it would take for your order to arrive? Did it arrive? What was the actual length of time it took?
2-3 weeks normally and I order them yearly. But with covid, around a month. It's more due to Auspost delays though as I can see my current package just sitting there for 2 weeks now.
Hi Maam / Sir,
Greetings from EyeBuyDirect.
We are delighted to know that you've found the style that you like in EyeBuyDirect.
First, we make sure that the glasses will pass the highest quality standard since your satisfaction is our top priority.
It normally takes the order to be delivered within 7-14 business days including the processing of lenses.
We encounter no delays recently, even if there is any delay, we make sure to inform our customers ahead of time.
Second, please be informed that we offer an online tracking system for our customers to track the package. On top of that, we are available 24/7 to support you. And yes, that includes the holidays.
As a courtesy, please accept this code VIP30 discount code for your new purchase. Just enter the code upon check out to knock down 30% on your whole order.
* Applicable only to frames $15 or more and cannot be on sale.
* Offer subject to adjustment due to modifications, returns, cancellations, and exchanges.
* Maximum 6 frames per order.
* Offer cannot be combined with any other coupons or discounts.
* Offer may not be used on Ray-Ban and Oakley frames.
* Offer can only be used once a year.
Thank you and have a great day!
EyeBuyDirect Customer Care
I ordered Aug 30th 2021 and was told it would arrive by the 9th of September, they came on September 21st. The reason they came so late was because they were not cleared for shipping for over 2 weeks, the delivery company delivered it within 2 days of receiving it so it wasn't a fault with the delivery company it was with them.
This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.
Greetings from EyeBuyDirect.
In regards to your order, it has been shipped via AU POST EXPRESS POST EPARCEL on 2021-01-04 12:00:00
Your tracking number is NRL2038939010825
Upon checking, it was delivered to your on file address on January 5th.
Feel free to let us know if you have any question. Thank you.
EyeBuyDirect Customer Care Team
Hi can My girlfriend(Star)wear my prescription glasses, and can i wear stars reading glasses?
Get an answer from our members and Eye Buy Direct representatives
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