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EyeBuyDirect

EyeBuyDirect (page 2 of 2)

3.0 from 93 reviews · View Statistics
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Reviews

  • Product Quality
    2.0 (17)
  • Return Claim MadeYes (5) · No (23)
  • Shipping
    1.1 (20)
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Zee
ZeeMelbourne
  • 2 reviews
  • 2 likes

Poor quality don’t waste your money

published

My frame is breaking on both sides just after the warranty expired last month. Looks like these frames are built to last one year only. I chose one of their most expensive frames thinking the cheaper ones will not last. Will not be buying again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Eye Buy Direct
Alice T.Eye Buy Direct
Burgo GC
Burgo GCSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Horrible customer service because no-one took ownership of the problem

published
Incentivised Review No
Return Claim MadeNo
Eye Buy Direct
Alice T.Eye Buy Direct
Burgo GC
Burgo GC
Eye Buy Direct
Alice T.Eye Buy Direct

Do not recommend

published

- Ordered on 30th of April, with the expectation that glasses would ship in 7-14 days.
- I urgently needed glasses during quarantine because my previous pair broke. It’s been 24 days since, and glasses have yet to ship. They’ve been in “quality check” for 14 days now. I understand how Covid-19 is causing problems, but this is unacceptable.
-Asked for refund, and they gave generic response asking me to wait for them to ship.
- Do not purchase from this site.

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Eye Buy Direct
Alice T.Eye Buy Direct
LDMIB
LDMIBMetropolitan Adelaide, SA
  • 3 reviews

Terrible Customer Service

published

Contacted them via text message last Monday to ask where sunglasses are. My order is saying shipped, but has no tracking number. Tried calling their number, no response. Messages through their Facebook page, received two generic messages stating they have received a high number of requests. Another fob off, stating how busy they are. I’ve spent my money with you. I’m the client. Totally understand the climate were in currently but I do feel 5 working days is really a long time to wait for a simple response. Not happy. Plenty of competition out there, won’t use them again.

Shipping
1/5
Incentivised Review No
Eye Buy Direct
Alice T.Eye Buy Direct
LDMIB
LDMIB

Your details are saying despatched, but can’t track the order cos there is no tracking number. Order # is AU39574114 - could you please confirm it's been sent, including the tracking number? Thank you

Eye Buy Direct
Alice T.Eye Buy Direct
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EllieM
EllieMHunter Region, NSW
  • 2 reviews
  • 2 likes

Close to Reporting to ACCC

published
Product Quality
5/5
Shipping
1/5
Eye Buy Direct
Alice T.Eye Buy Direct
Trillia
TrilliaRichmond-Tweed, NSW
  • 3 reviews

Used to be good - no longer

published

Have had pairs in the past, no problems and always sent replacements if a pair failed. The last FOUR pairs have all come with clear glass in the frames. Finally the company suggested I went back to my optometrist, asclearly I couldn't tell clear glass from a lens. And having replaced the two clear pairs with another two clear pairs, I get no change out of $100. Not a happy customer.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Eye Buy Direct
Alice T.Eye Buy Direct
Trillia
Trillia

I am at present awaiting yet another replacement pair of glasses, which hopefully will have lenses instead of glass ! Should we have yet another problem, I will certainly get back to you asap.

Eye Buy Direct
Alice T.Eye Buy Direct

Thank you, Trillia. Rest assured that we will notify you through email once your replacement has been shipped out. Please reach us should you have any questions or concerns so that we may further assist you.

EM.T
EM.TSydney, NSW

Not even a confirmation email

published

I placed my order on the 3rd of May and its the 11th of May right now and I've still haven't received a confirmation of my order being review or anything. I understand that COVID-19 can delay deliveries, but an email regarding the situation can be useful, anything to let the customer know. I can't rate the quality of the product yet, but so far the customer service is horrible.

Incentivised Review No
Return Claim MadeNo
Eye Buy Direct
Alice T.Eye Buy Direct
EM.T
EM.T

Hi,

I’ve emailed you guys several time but haven’t received any response back at all.

Eye Buy Direct
Alice T.Eye Buy Direct

Terrible Experience

published
Shipping
1/5
Incentivised Review No
Eye Buy Direct
Alice T.Eye Buy Direct
Covid19
Covid19Sydney, NSW

Waiting on reply

published

Due to the covid19 pandemic/epidemic I am aware of late notice replies: hope of saving through coupon money transfer and refunds of monies still awaiting reply...

Please do not hesitate to contact me as soon ASAP

Customer

Incentivised Review No
Return Claim MadeYes
Eye Buy Direct
Alice T.Eye Buy Direct
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Amanda
Amanda
  • 2 reviews
  • 1 like
  • Verified

This company is a scam

published

The quality is completely terrible. My glasses just broke without reason and I tried to contact the company more than 10 times. They offered a replacement order and I have to pay a certain amount of dollars via a link that never came. I emailed than millions of times but they always respond with a similar message like a robot. They might be only digital attendants.
Avoid this company.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Eye Buy Direct
Alice T.Eye Buy Direct
Stephen W.
Stephen W.Sydney, NSW

Absolute nightmare on delivery

published

Spent more than 200 bucks on my glasses, sent multiple time of email, and they have a sort of e mail that keep blaming you that you’ve put your address wrongly, do they would request your address again, again and again, so they arrive my door around 6 months later.

The glasses maybe cheap, but it the worst delivery service that I ever had.

Product Quality
3/5
Shipping
1/5

Poor quality.

published

Bought 2 pairs of glasses July 2018 and the frames broke within two weeks of each other. They are ok if you only want them to last for twelve months. I think they are garbage.

Product Quality
1/5
Shipping
1/5
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Absolute crap service

published

Eyebuy Direct - Received my two pairs frames, no prescription included in either frame. Email them about it, phoned them about it. Was not listened to - constantly ignored my request for a refund instead they kept offering discount, replacement. I am still to hear about my refund! The phone call I made either dropped out or she hung up on me and no call back, after she accused me of lying about the prescription being added to the frames! I can't see!!! STILL WAITING and there's no complaints email, phone etc to contact.

Incentivised Review No
Return Claim MadeYes
Happy camper
Happy camperSouth East Queensland, QLD

After sales warranty a joke

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
O.S
O.S
  • 4 reviews
  • 3 likes

ABSOLUTE SCAM - DO NOT WASTE YOUR TIME OR MONEY

published

Purchased two pairs of glasses. They arrived, looking different to the pictures, absolute flimsy quality. The lenses don't even seem to have a prescription in them. As per their "no questions asked full refund" policy I have requested a refund and they tried to dissuade me from it. About a dozen emails and 3 days later I am still trying to get my refund. I don't know how they have such good reviews, I honestly suspect they are fake reviews because this company is so dodgy, it is obvious they are a scam.

Tyler T
Tyler TOakleigh East
  • 5 reviews
  • 2 likes

Shipping problems

published

Bought some glasses, they shipped. But they didn't put my unit on the address even though it was specified on my account. Anyway so there was some screw ups with aus post and the glasses never came and so I contacted Eyebuy and they offered a replacement. All this was fine. Except this time I specifically sent them my address through email to them. Guess what. No damn unit number again. So now I'm waiting to see if these ones even show up. Get your stuff together seriously.

Vovos
VovosIllawarra, NSW
  • 3 reviews
  • 1 like

Get what you pay for cheap price cheap quality.

published

I liked the website userbility. Ive had my glasses now for under a year now. They aren’t the best quality. Hair gets caught in the frame hinges, that needs tightening from time to time, and the lenses anti scratch lasted 6 months, also I had one of the nose pads fall off which I replaced. But on the plus side, it’s really cheap. Could get four pairs for the price of one. That would last you 2 years.
In a nut shell, Id just go to your local shop and get one if you don’t like the high turnover, but if you are strapped for cash then its an ok alternative. 2.5 stars

Junk quality frames and lenses

published

I've owned over 20 pairs of glasses over the years and the last 5 pairs have been brought online.
My 3 month old glasses from eyebuy are terrible... cracked on the lens..and 2 places on the frames... seems to just be really cheap materials.
Very disappointed.

karen
karenwestern australia

Just go to your local shop

published

I ordered a pair of glasses, i recently had my eyes tested so used the prescription i got from my optician, the glasses are ok for the money but i cant see a thing out of them, obviously did not use my prescription. Also waited weeks. A complete waste of time and money. The glasses are useless.

UpYours
UpYoursCanberra 2600, ACT
  • 80 reviews
  • 114 likes

Unbelievably incompetent

published

I bought glasses. Eye Buy Direct sent them but they put an INCOMPLETE address on the package. The package was returned to them as 'undeliverable'. Not my fault!

Even though I sent an email in plain English telling them of what happened, and even though I added my full address to this email for the purpose of re-sending it, they were so incompetent that they asked for my address again.

I asked twice for a tracking number and have not heard from them and quite frankly I don't expect to hear from them. I have therefore asked for a full refund.

What a bunch of time-wasters. Now I have to buy elsewhere.

UpYours
UpYours
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