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EyeBuyDirect

EyeBuyDirect

2.9 from 106 reviews · View Statistics
See the Best Optical Retailers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

2.5
8 reviews
  • Product Quality
    5.0 (2)
  • Return Claim MadeYes (3) · No
  • Shipping
    4.5 (2)
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tmarktas
tmarktasNorth-West & West coast, TAS
  • 5 reviews
  • 6 likes

They were very accommodating.

published

Was not happy with the sunglasses I received, phone the appropriate number, explained the problem. Was offered another style of glasses, received a part refund, and just picked up replacement glasses from post office. Very impressed with the service and email updates.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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Bryce H.
Bryce H.Metropolitan Adelaide, SA

Amazing product for the price, just wait until after covid to buy.

published

I've bought these and the product is solid, the customer service is solid, and the return policy is amazing considering. Just wait until covid is over shipping and manufacturing delays is something no one can control right now. The company doesn't deserve the amount of hate it's getting.

You need glasses NOW go to a optomitist, you like saving money and don't need them immediately.. Get them here. As long as you understand that, you won't be disappointed.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
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Covid19
Covid19Sydney, NSW

Waiting on reply

published

Due to the covid19 pandemic/epidemic I am aware of late notice replies: hope of saving through coupon money transfer and refunds of monies still awaiting reply...

Please do not hesitate to contact me as soon ASAP

Customer

Incentivised Review No
Return Claim MadeYes
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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Questions & Answers

chris
chrisasked

can u buy just the frames?

1 answer
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Gilded W.
Gilded W.asked

I have noticed a lot of people saying they have had longer than advertised waits for their order. I was considering making an order, but would like to know how long the actual wait times have been.

How long did they tell you it would take for your order to arrive? Did it arrive? What was the actual length of time it took?

4 answers
Mona
Mona

2-3 weeks normally and I order them yearly. But with covid, around a month. It's more due to Auspost delays though as I can see my current package just sitting there for 2 weeks now.

EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
Taylah
Taylah
isa
isaasked

This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.

1 answer
EyeBuyDirect
Alice T.EyeBuyDirectSend a private message
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