Waiting on reply
Due to the covid19 pandemic/epidemic I am aware of late notice replies: hope of saving through coupon money transfer and refunds of monies still awaiting reply...
Please do not hesitate to contact me as soon ASAP
Questions & Answers
I have noticed a lot of people saying they have had longer than advertised waits for their order. I was considering making an order, but would like to know how long the actual wait times have been.
How long did they tell you it would take for your order to arrive? Did it arrive? What was the actual length of time it took?
2-3 weeks normally and I order them yearly. But with covid, around a month. It's more due to Auspost delays though as I can see my current package just sitting there for 2 weeks now.
Hi Maam / Sir,
Greetings from EyeBuyDirect.
We are delighted to know that you've found the style that you like in EyeBuyDirect.
First, we make sure that the glasses will pass the highest quality standard since your satisfaction is our top priority.
It normally takes the order to be delivered within 7-14 business days including the processing of lenses.
We encounter no delays recently, even if there is any delay, we make sure to inform our customers ahead of time.
Second, please be informed that we offer an online tracking system for our customers to track the package. On top of that, we are available 24/7 to support you. And yes, that includes the holidays.
As a courtesy, please accept this code VIP30 discount code for your new purchase. Just enter the code upon check out to knock down 30% on your whole order.
* Applicable only to frames $15 or more and cannot be on sale.
* Offer subject to adjustment due to modifications, returns, cancellations, and exchanges.
* Maximum 6 frames per order.
* Offer cannot be combined with any other coupons or discounts.
* Offer may not be used on Ray-Ban and Oakley frames.
* Offer can only be used once a year.
Thank you and have a great day!
EyeBuyDirect Customer Care
I ordered Aug 30th 2021 and was told it would arrive by the 9th of September, they came on September 21st. The reason they came so late was because they were not cleared for shipping for over 2 weeks, the delivery company delivered it within 2 days of receiving it so it wasn't a fault with the delivery company it was with them.
This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.
Greetings from EyeBuyDirect.
In regards to your order, it has been shipped via AU POST EXPRESS POST EPARCEL on 2021-01-04 12:00:00
Your tracking number is NRL2038939010825
Upon checking, it was delivered to your on file address on January 5th.
Feel free to let us know if you have any question. Thank you.
EyeBuyDirect Customer Care Team
Hi can My girlfriend(Star)wear my prescription glasses, and can i wear stars reading glasses?
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