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EyeBuyDirect

EyeBuyDirect

2.9 from 86 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Eye Buy Direct

Reviews

  • Product Quality
    4.9 (21)
  • Return Claim MadeYes (1) · No (18)
  • Shipping
    4.7 (15)
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Reviewer Photos & Videos

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Mona
MonaSydney, NSW
  • 4 reviews
  • 1 like
  • Verified

Always reliable with cost saving

published

Been using them for years as long as you know your script. Definite value for money especially for klutzes like me. Once they got the script wrong and was happy to replace for me free of charge and another time it broke on its own which was also remedied. I've ordered a lot from them so not many faults.

Product Quality
5/5
Shipping
4/5
Eye Buy Direct
Alice T.Eye Buy Direct
Hippoponomous
Hippoponomous
  • 6 reviews

No complaints here

published
Product Quality
5/5
Shipping
5/5
Eye Buy Direct
Alice T.Eye Buy Direct
Natalie
NatalieGreater Melbourne (Outer), VIC

Great Value For Money And Customer Service

published

I have ordered multiple pairs of glasses so far and I'm happy with the quality and price. My lens prescription which is high has always been perfect. So much cheaper than buying glasses in store especially for someone who needs high index lenses. They also offer a replacement pair or refund within 14 days of receiving your glasses if they don't fit you, which I needed to do and I got sent a new pair for free which I was very grateful for. I have been really impressed with the products and customer service from Eyebuydirect and will continue to purchase my glasses from them for years to come.

Product Quality
5/5
Shipping
5/5
Eye Buy Direct
Alice T.Eye Buy Direct
Fawäd Mastoi
Fawäd MastoiCentral Highlands and Goldfields, VIC
  • 15 reviews
  • 7 likes
  • Verified

Excellent Product, Genuinely Low Prices

published
Product Quality
5/5
Shipping
3/5
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Monica
MonicaMetropolitan Adelaide, SA
  • 2 reviews

Absolutely love EBD! Great service, price, and products.

published

So far, I've ordered 7 pairs of glasses and sunglasses with EBD, and the process has been so easy. I had my and my husband's prescription, but we had to measure our own PD. It was pretty easy with the little printout ruler on the website. I have Transitions in my glasses, and my husband got blue light blockers. I love the frames! I did have to adjust the ear bits in hot water, but that's pretty standard with new glasses. It does take a bit of fiddling around, but so worth it not to have to go into the store. We even got a free pair of sunglasses, which I upgraded to prescription lenses for around $40 including express post. Absolutely no complaints.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Eye Buy Direct
Alice T.Eye Buy Direct
Sushmita D.
Sushmita D.Greater Melbourne (Inner), VIC

Amazing quality glasses

published

Eyebuydirect is a lifesaver, it's been super easy to buy from them, and good quality glasses. I got ones with the blue light filter and it really helps my eyes.

Product Quality
5/5
Shipping
4/5
Eye Buy Direct
Alice T.Eye Buy Direct
Diana
DianaGreater Melbourne (Inner), VIC
  • 2 reviews

Great, excellent, satisfying eyeglasses from eyebuydirect.

published

Quality eyeglasses, very cheap and fast delivery. I bought 3 eyeglasses -2 for myself and 1 for hubby. Very satisfied and their customer service was wonderful . Bought a very stylish eyeglasses( on sale) with premium progressive lenses as well as photochcromic lenses( transition lenses) all at Au $160+++ only. I did the math per eyeglasses with premium progressive lenses and transition lenses will cost you over $700 -$1000+++ all in, if I were to buy other stores.

Product Quality
5/5
Shipping
5/5
Eye Buy Direct
Alice T.Eye Buy Direct
Bella
BellaSydney, NSW
  • 26 reviews
  • 28 likes

Excellent service

published

Ordered glasses and arrived 14 days later. Love the style, fit, lenses. What costs $200 at an Aust Optometrist cost $40 from Eyebuydirect. Fast delivery. Only downside is cannot claim from health fund as seller is based overseas.

Product Quality
5/5
Shipping
5/5
Abir
Abir Sydney, NSW
  • Verified

Excellent pricing with great quality glasses.

published
Product Quality
4/5
Shipping
5/5
Eye Buy Direct
Alice T.Eye Buy Direct
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Amber Sky S.
Amber Sky S.South East Queensland, QLD
  • Verified

never had a problem

published

I have ordered quiet a few pairs of prescription glasses from eyebuydirect. I started with a cheap pair just to check the waters. every pair ive received arrived around 2 weeks after I order which to me is normal consider it takes specsavers and opsm around the same time. I love how on the website you can see what the glasses look like on a photo of yourself plus that fact you can also donate a pair for every pair you buy! I found my new favourite frames!

Product Quality
5/5
Shipping
5/5
Jackie
JackieCentral Highlands and Goldfields, VIC
  • Verified

Great glasses, fast turn around.

published
Product Quality
4/5
Shipping
5/5
Bryce H.
Bryce H.Metropolitan Adelaide, SA

Amazing product for the price, just wait until after covid to buy.

published

I've bought these and the product is solid, the customer service is solid, and the return policy is amazing considering. Just wait until covid is over shipping and manufacturing delays is something no one can control right now. The company doesn't deserve the amount of hate it's getting.

You need glasses NOW go to a optomitist, you like saving money and don't need them immediately.. Get them here. As long as you understand that, you won't be disappointed.

Product Quality
5/5
Shipping
4/5
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  • Verified

Very pleased with these glasses

published

The store had what I was looking for. The virtual try-on feature was a big help because I may have passed this frame up otherwise. The quality appears excellent and they are very comfortable. I never owned photochromic lenses before and am very happy with how these work. After the traffic on your website subsided I was able to enjoy a very smooth transaction. The glasses arrived much faster than expected.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Eye Buy Direct
Alice T.Eye Buy Direct
  • Verified

My new glasses are of highest quality and fit perfectly

published

Just received my order which were a pair of every day prescription progressive lens and a pair of prescription sunglasses. I'm very impressed with the quality and the sturdiness of the frames. The prescription and fit are perfect. I'm definitely going to be buying future glasses from eyebuy direct!!!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
  • Verified

Perfect, exactly what i needed fast

published

A really easy to navigate website. Fast shipping. The glasses I received from eye buy direct are High quality Frames and there was a wide range of frames to choose from. Im extremely satisfied with my purchase the sunglasses are a great fit and the lenses are affordable but durable. The frames are true to the picture.

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Product Quality
5/5
Shipping
5/5
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Questions & Answers

isa
isaasked

This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.

1 answer
Eye Buy Direct
Alice T.Eye Buy Direct

Hi Isabella,

Greetings from EyeBuyDirect.

In regards to your order, it has been shipped via AU POST EXPRESS POST EPARCEL on 2021-01-04 12:00:00
Your tracking number is NRL2038939010825
Upon checking, it was delivered to your on file address on January 5th.

Feel free to let us know if you have any question. Thank you.

BR,

EyeBuyDirect Customer Care Team

Joshua H.
Joshua H.asked

Hi can My girlfriend(Star)wear my prescription glasses, and can i wear stars reading glasses?

No answers
BGHD
BGHDasked

Why do you lie to your paying customers ?

1 answer
Eye Buy Direct
Alice T.Eye Buy Direct

Hi Sir/Maam,

Greetings from EyeBuyDirect.

We do apologize for any inconvenience it may cause.

EyeBuyDirect aims to maintain high standards of customer care. Also, we want to be open, diverse and transparent to our customers. Feel free to private message us your order number or email address so that we may further assist you. Also, you may call us at 1-855-393-2891 (US) and 1800-734-918 (AU) should you have any further query or concern. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST.

Thank you!

Get an answer from our members and Eye Buy Direct representatives

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