Reviewer Photos & Videos
Always reliable with cost saving
Been using them for years as long as you know your script. Definite value for money especially for klutzes like me. Once they got the script wrong and was happy to replace for me free of charge and another time it broke on its own which was also remedied. I've ordered a lot from them so not many faults.
No complaints here
I purchased a large frame intermediate pair of glasses and a pair of readers, each were 20 dollars, my one pair of low end Specsavers intermediate glasses just for comparison cost 110 dollars. The quality for Eyebuy direct glasses is on par with what you pay, they feel a little tight when putting them on but they settle quite comfortably very quickly, and the material of the frame is lack for a better word "cheap" but I went with a low end pair so that's to be expected. In comparison to Specsavers the Specsavers win for overall quality but the ...value for money goes to Eyebuydirect. Just a quick note the lenses are perfect and I don't notice any negative difference between the eyebuydirect and Specsavers glasses. It took 12 days for my two pairs of glasses to arrive and they came at the estimated time, my one pair of Specsavers glasses took longer, so another 1 up for eyebuydirect. I will definitely invest again in a more expensive pair of glasses from eyebuydirect, given how good my first experience was.
Great Value For Money And Customer Service
I have ordered multiple pairs of glasses so far and I'm happy with the quality and price. My lens prescription which is high has always been perfect. So much cheaper than buying glasses in store especially for someone who needs high index lenses. They also offer a replacement pair or refund within 14 days of receiving your glasses if they don't fit you, which I needed to do and I got sent a new pair for free which I was very grateful for. I have been really impressed with the products and customer service from Eyebuydirect and will continue to purchase my glasses from them for years to come.
Excellent Product, Genuinely Low Prices
I read the reviews here and was apprehensive, but decided to go ahead with a smaller purchase. I bought a medium White Pine frame with steel hinges ($27) with a Single Vision Distance with EBDBlue 360 coating and a thinner lens. All up, it cost me less than $95 with a discount, this is less than just the reglazing done by SS at $99 without any frames, thinning or coating, just the lens.
I made the purchase on Jun 16, 2021, today is July 7, 2021, and I'm wearing the glasses. The lens is easier on the eyes, the frame is feather-lite and better t...han my 2.5x priced glasses from SS. With my previous glasses, I couldn't read the date on my watch, however, with the EBD product, I can, even though it is the same prescription. I couldn't recommend it highly enough. The only downside may seem to be the time it took to get here, but to put it in perspective, SS usually takes 2-3 weeks and I have to go pick them up.
Absolutely love EBD! Great service, price, and products.
So far, I've ordered 7 pairs of glasses and sunglasses with EBD, and the process has been so easy. I had my and my husband's prescription, but we had to measure our own PD. It was pretty easy with the little printout ruler on the website. I have Transitions in my glasses, and my husband got blue light blockers. I love the frames! I did have to adjust the ear bits in hot water, but that's pretty standard with new glasses. It does take a bit of fiddling around, but so worth it not to have to go into the store. We even got a free pair of sunglasses, which I upgraded to prescription lenses for around $40 including express post. Absolutely no complaints.
Amazing quality glasses
Eyebuydirect is a lifesaver, it's been super easy to buy from them, and good quality glasses. I got ones with the blue light filter and it really helps my eyes.
Great, excellent, satisfying eyeglasses from eyebuydirect.
Quality eyeglasses, very cheap and fast delivery. I bought 3 eyeglasses -2 for myself and 1 for hubby. Very satisfied and their customer service was wonderful . Bought a very stylish eyeglasses( on sale) with premium progressive lenses as well as photochcromic lenses( transition lenses) all at Au $160+++ only. I did the math per eyeglasses with premium progressive lenses and transition lenses will cost you over $700 -$1000+++ all in, if I were to buy other stores.
Ordered glasses and arrived 14 days later. Love the style, fit, lenses. What costs $200 at an Aust Optometrist cost $40 from Eyebuydirect. Fast delivery. Only downside is cannot claim from health fund as seller is based overseas.
Excellent pricing with great quality glasses.
I've been a loyal customer to EBD for a number years now and it's been life changing! I have a strong script, so getting glasses at my local optometrists is quite an expensive affair.
They have a great selection of frames and lenses, and the online try on feature works pretty well too. They really do stand by their 14 day return policy as I've sent back glasses for a refund with no questions asked. I've had replacements sent out to me with no issues as well when I've had issues with the frames. They're owned by Essilor which is a massive Fren...ch Optics company, so I have some faith on the quality of lenses that they produce. I notice some of the reviewers complaining about poor quality and delivery times. I've gotten a pair of stylish prescription sunnies for $80, when something similar would cost me $600+ at a local optometrist. At that price point I'm happy to deal with extended delivery times. It takes 3 weeks to get lenses in at a local shop as well, so it makes no difference. Admittedly some of the cheaper frames haven't been the best quality however they have a 1 year warranty as well, so well worth the money. Customer service has always been on point whenever I've raised an issue. Keep an eye out for coupons as they regularly give out discounts too. I don't generally write reviews but this is one of those companies that you just have to write a review for. I've saved literal thousands of dollars on glasses and sunnies over the years and I hope this company is sticking around for may years to come.
never had a problem
I have ordered quiet a few pairs of prescription glasses from eyebuydirect. I started with a cheap pair just to check the waters. every pair ive received arrived around 2 weeks after I order which to me is normal consider it takes specsavers and opsm around the same time. I love how on the website you can see what the glasses look like on a photo of yourself plus that fact you can also donate a pair for every pair you buy! I found my new favourite frames!
Great glasses, fast turn around.
Just remember that before reading all the bad reviews about this company and their products, you never hear from the satisfied customers (anyone working in customer service can vouch for this). The only people that usually feel the need to write a review are those with a complaint, so the good to bad review ratio will definitely be in favour of the bad reviews.
Despite all these bad reviews, I felt it was still worth trying their product because I was able to buy exactly what I wanted for a tiny sum of $37. I liked that the website let me filt...er the results by not only lens width, but lens height, as I like oversized glasses and this didn't seem to be an option on other sites. CUSTOMER SERVICE: To be honest, I never had a requirement to contact customer service, so who knows, maybe they are horrible like everyone says. One complaint on this review site is from a guy who complained about delays etc (which is fair enough), but then finishes his complaint by saying they promptly refunded him. So at least they have prompt refunds going for them. SHIPPING: I placed my order on 17th July 2020, and they were delivered today, 31st July 2020. So far, pretty happy with the speed. After all, they are prescription glasses, you can't expect them within a couple of days.
Amazing product for the price, just wait until after covid to buy.
I've bought these and the product is solid, the customer service is solid, and the return policy is amazing considering. Just wait until covid is over shipping and manufacturing delays is something no one can control right now. The company doesn't deserve the amount of hate it's getting.
You need glasses NOW go to a optomitist, you like saving money and don't need them immediately.. Get them here. As long as you understand that, you won't be disappointed.
Very pleased with these glasses
The store had what I was looking for. The virtual try-on feature was a big help because I may have passed this frame up otherwise. The quality appears excellent and they are very comfortable. I never owned photochromic lenses before and am very happy with how these work. After the traffic on your website subsided I was able to enjoy a very smooth transaction. The glasses arrived much faster than expected.
My new glasses are of highest quality and fit perfectly
Just received my order which were a pair of every day prescription progressive lens and a pair of prescription sunglasses. I'm very impressed with the quality and the sturdiness of the frames. The prescription and fit are perfect. I'm definitely going to be buying future glasses from eyebuy direct!!!
Perfect, exactly what i needed fast
A really easy to navigate website. Fast shipping. The glasses I received from eye buy direct are High quality Frames and there was a wide range of frames to choose from. Im extremely satisfied with my purchase the sunglasses are a great fit and the lenses are affordable but durable. The frames are true to the picture.
Questions & Answers
This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.
Greetings from EyeBuyDirect.
In regards to your order, it has been shipped via AU POST EXPRESS POST EPARCEL on 2021-01-04 12:00:00
Your tracking number is NRL2038939010825
Upon checking, it was delivered to your on file address on January 5th.
Feel free to let us know if you have any question. Thank you.
EyeBuyDirect Customer Care Team
Hi can My girlfriend(Star)wear my prescription glasses, and can i wear stars reading glasses?
Why do you lie to your paying customers ?
Greetings from EyeBuyDirect.
We do apologize for any inconvenience it may cause.
EyeBuyDirect aims to maintain high standards of customer care. Also, we want to be open, diverse and transparent to our customers. Feel free to private message us your order number or email address so that we may further assist you. Also, you may call us at 1-855-393-2891 (US) and 1800-734-918 (AU) should you have any further query or concern. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST.
Get an answer from our members and Eye Buy Direct representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.